Motorola Solutions

Support Engineer

• Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
• Analyzes operating systems, database, or utilities software.
• Plans, conducts, and directs the analysis of business problems with systems solutions.
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Creates tests, tools, and diagnostic procedures for use by product support personnel.
• May quality check technical product documentation.
• Ability to use scripting toolsets.
• Familiarity with HTTP, REST, FTP, SFTP etc.
• Ability to test APIs using tools such as PostMan.
• Experience with SCRUM/Agile methodologies.
• Enjoys 'breaking' systems in the lab and then fixing them.
• Takes help desk tickets and reproduces in the lab.
• Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
• Ability to find workarounds for something that isn't immediately fixable.

Location Services Support Technician

Business Development Rep

• Analyze US Army Capability Set requirements and Mission Command network design goals to map operational gaps to our tactical radio capabilities.
• Conduct market research to identify full product solutions and synergies with emerging industry partners, collaborating with the Applications Engineering team to test and evaluate these end-to-end architectures.
• Design and build high-impact, "art-of-the-possible" demonstrations tailored to the unique operational needs of the Army, highlighting future tactical edge network possibilities.
• Lead the technical planning, network configuration, and live-on-the-air execution of field trials, modernizations, and user evaluations in conjunction with the BD and Applications Engineering teams.
• Collaborate with the Applications Engineering team to leverage continuous large-scale testing and competitive benchmarking data, ensuring all proposed architectures are structurally sound and unassailable.
• Partner with the Business Development team to engage early with Army program managers, Science and Technology (S&T) leads, and warfare centers to write advanced technology capabilities into upcoming 3-to-5-year program requirements.
• Remain closely aligned with the Business Development team, setting strategic priorities and supporting their technical needs.
• Serve as the technical anchor for the RFI/RFP response team, providing strategic technical direction, defining nuanced product capabilities, and performing expert reviews to ensure proposal accuracy and alignment.
• Build trusted-advisor relationships with Chief Engineers, Subject Matter Experts (SMEs), and technical evaluators across the Army.
• Act as the internal voice of the soldier, translating complex Army field feedback and emerging requirements into actionable product roadmaps, and actively track engineering progress to ensure the final deliverables precisely meet the soldier's operational needs.
• Perform other related duties of which the above are representative.

Senior Business Development Engineer, US Army

Manager

• Perform daily maintenance, troubleshooting, repair, and customer training on Motorola LMR products
• Clearly communicate technical concepts and recommendations to customers
• Provide a detailed understanding of Motorola systems to assist in the design, troubleshooting, and maintenance of products
• Demonstrate a thorough understanding of Motorola RSS/CPS software and programming subscribers

LMR Technical System Manager

Product Manager

• Develop the overarching strategy, vision, and roadmap for all AI projects
• Seek and analyze user feedback to prioritize features on the product roadmap
• Collaborate with global stakeholders to resolve conflicts and drive successful project delivery
• Identify and prioritize AI use cases in the customer care domain
• Drive requirements, design, and architecture for AI projects in partnership with Salesforce and ServiceNow

Senior AI Product Manager

• Serve as the primary onsite point of contact and communications consultant for our Enterprise customer
• Ensure seamless service delivery, contract compliance, and superior customer satisfaction
• Responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with local service providers, 3rd Party Partners, and other MSI Service Organizations
• Manage and lead day to day activities in meeting contractual commitments documented in the Maintenance Agreements
• Assist in the design, troubleshooting and maintenance of the customer’s radio network
• Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics
• Provide weekly reports of activities and accomplishments
• Manage Storm Response efforts and escalation procedures
• Be available for after hours response during critical outages

Technical System Manager

Field Engineer

• Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations
• Provide weekly reports of activities and accomplishments.
• Utilizes system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment.
• Provides as-built information for the final system documentation package.
• Utilizes network design tools, formalized process documents, and customer input to perform onsite and remote configuration of network, server, RF, and databases.
• Provides as-configured documentation and baseline reports.
• Utilizes system logs and tools to perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure.
• Verifies system logs and event monitoring applications are clear of any faults.
• Utilizes product and system test plans to perform acceptance testing. Corrects any deficiencies found during testing.
• Provides accepted test results for the final system documentation package.
• Utilizes product specifications, FCC license data, and design parameters to perform performance verification/optimization of advanced digital and legacy analog RF infrastructure.
• Provides baseline measurement data and accepted test results for the final system documentation package.
• Utilizes project design drawings and customer current system information to design/develop solutions to difficult technical issues encountered as part of system implementation, upgrades, or support issues.
• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.

Platform Engineer

• Build real-time voice AI features for emergency response workflows.
• Design and operate LLM-powered systems that support human 911 telecommunicators.
• Own features across the stack, from backend services and AI pipelines to frontend interfaces and internal tools.
• Work on low-latency audio processing, streaming systems, telephony integrations, and human-in-the-loop AI workflows.
• Help integrate speech models, LLMs, and emerging AI technologies into production systems.

Junior Software Engineer, AI Agent Platform

Cloud Engineer

• Own and define a compelling vision for the Service Cloud ecosystem
• Partner with business stakeholders to create and execute strategy, roadmap, and goals
• Lead prioritization, grooming, maintenance, and health of the product backlog
• Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team
• Work closely with global development teams to ensure timely and accurate delivery
• Participate in sprint planning and reviews
• Provide clarifications and decisions promptly to keep the development process moving efficiently
• Partner with CX/UX to design intuitive journeys
• Define and track product KPIs to measure success and drive continuous improvement
• Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT

Service Cloud Product Owner

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internally resources that may be needed
• Ensure compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

Video Systems Manager

• Oversee and maintain the customer's Astro 25 Trunking LMR system.
• Perform daily maintenance of critical infrastructure.
• Troubleshoot and repair equipment in a timely manner.
• Manage the full lifecycle of subscriber units.
• Provide technical training and clear recommendations on Motorola LMR products.
• Communicate complex technical concepts effectively.

Onsite LMR Technical System Manager

• Partnering with businesses leads and your IT peers to understanding the demand and offers, and driving dialogue on streamlining offers within guard rails
• Accountable for working with business partners and IT peers to understand their requirements and translating those into IT requirements for the development teams
• Partner with the CX team to build the simplest experiences for NPIs
• Focus on enabling cross-sell offers with the business functional area, especially across the recent mergers and acquisitions
• Accountable for Product roadmap, market analysis, competitive analysis
• Collaborate effectively with both business and IT partners across all functions through prioritization cadences to meet commitments.
• Work through issues and challenges to complete tasks on time and within budget
• Translate rapidly transforming business needs into functional requirements, including proposing alternative solutions or options for implementation.
• Implement engagement review and quality assurance procedures as measured by goals and business satisfaction.
• Identify, define, and enable managed delivery metrics and reporting
• Own a clear and compelling vision of your product
• Ensure alignment with business objectives and finding exponential breakthroughs
• Responsible for maximizing the value of the product & monitor adoption
• Responsible for continuous maintenance of the product backlog
• Accountable for prioritization of features with your business product partner

NPI Product Owner

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
• Drive engineering excellence across reliability, availability, security, and performance, defining the standards for the team.
• Collaborate with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
• Mentor engineers to improve their technical work through reviews, design feedback, and pairing.
• Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
• Lead incident response and post-incident reviews, ensuring quality runbooks and on-call health.

Senior Software Engineer, AI Agent Platform

• Liaising between IT and business stakeholders in Global Services and Systems Integration teams
• Identify IT solutions in business functional areas
• Help businesses implement technology solutions cost-effectively
• Manage project documentation and drive follow-up on open actions
• Improve business processes and help envision future solutions
• Collaborate effectively with business and IT partners

Global Services and Systems Integration Product Owner

Learning and Development

• Delivering North America (NA) technical training classes for customers, partners, and employees
• Providing detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem
• Providing training recommendations with the Training Consultants during customer planning meetings
• Working closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers
• Ensuring comprehensive training delivery to ensure the highest level of knowledge transfer to the students
• Ensuring training delivery is provided to the customer so they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way
• Driving customer satisfaction and strong customer relationships
• Managing training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment

Technical Training Specialist

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement.
• Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance.
• Provide Customers a single point of contact for all items related to Video Services.
• Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes.
• Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables.
• Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer.
• Ensure best practices are being adhered to within the customer's environment.
• Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure.
• Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans.
• Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities.
• Report on technical performance and provide reviews of relevant service requests open within a customer's environment.
• Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes.
• Have familiarity with video solution deployment methodologies and quality processes.
• Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities.