Service Cloud Product Owner

Motorola Solutions

Product Owner for Service Cloud managing strategy and execution of customer support applications. Collaborating with stakeholders and global development teams at Motorola Solutions to enhance user experiences and drive product success.

Posted 7/8/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$115,000 - CA$125,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and define a compelling vision for the Service Cloud ecosystem
Partner with business stakeholders to create and execute strategy, roadmap, and goals
Lead prioritization, grooming, maintenance, and health of the product backlog
Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team
Work closely with global development teams to ensure timely and accurate delivery
Participate in sprint planning and reviews
Provide clarifications and decisions promptly to keep the development process moving efficiently
Partner with CX/UX to design intuitive journeys
Define and track product KPIs to measure success and drive continuous improvement
Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT

Requirements

What you’ll need

Bachelor’s Degree with 5+ years of product management/product owner experience
Proven track record as a Product Owner or Product Manager
Deep, hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support application ecosystems)
Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners
Strong experience working in Agile/Scrum environments
Mastery of translating business requirements into developer-ready technical documentation
A passion for user experience and data-driven decision-making
Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption.

Benefits

Comp & perks

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Hard Skills & Tools

Product ManagementProduct OwnershipUser Story DevelopmentTechnical DocumentationData Analysis

Soft Skills

Exceptional CommunicationInfluencing and NegotiatingStakeholder Alignment

Certifications

Bachelor’s Degree