Video Systems Manager

Motorola Solutions

Video Systems Manager managing contracts and relationships for video solutions. Ensuring customer satisfaction and compliance with contractual obligations in the Global Services department.

Posted 7/8/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are met both internally and with the customer
Procure and coordinate any internally resources that may be needed
Ensure compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures

Requirements

What you’ll need

High School diploma, or Associates, or Bachelor's degree in one of the following areas: Business, Communications, General Studies, IT, Management, Public Safety, or Technology required.
Must have 3+ years of Management or Leadership experience.
Must be able to obtain a background clearance as required by our government customers.
Travel Requirements 25-50%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Contract ManagementSystem DiagnosisCall ManagementResource Coordination

Soft Skills

Communication SkillsProblem-Solving SkillsInterpersonal Skills

Certifications

Background Clearance