Location Services Support Technician

Motorola Solutions

IT Support Technician performing IT functions and providing technical support for Motorola Solutions. Analyzing systems and helping troubleshoot and debug technical issues.

Posted 7/18/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT functions including analysis, evaluation, testing, and debugging of applications, with a strong focus on providing technical support and solutions for complex systems. Proficient in using scripting toolsets and familiar with networking and database management.

Highest-signal resume keywords

Technical SupportSQL ServerEsri ArcGIS ProSCRUM/Agile MethodologiesAPI Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AnalysisDebuggingTestingScripting ToolsetsNetworkingDatabase ManagementTechnical DocumentationProblem SolvingSystem TroubleshootingQuality Assurance

Soft Skills

Customer SupportCommunicationCollaborationAnalytical ThinkingAdaptability

Tools & Technologies

Active DirectoryPostManHTTPRESTFTPSFTPDiagnostic ProceduresField Support ToolsHelp Desk SoftwareEvent Log Analysis

Industry Keywords

IT EnvironmentTechnical DiplomaVocational SchoolSecurity VulnerabilitiesSoftware EngineeringProduct SupportCustomer InstallationTechnical TrainingTroubleshootingSystem Analysis

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
Analyzes operating systems, database, or utilities software.
Plans, conducts, and directs the analysis of business problems with systems solutions.
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Creates tests, tools, and diagnostic procedures for use by product support personnel.
May quality check technical product documentation.
Ability to use scripting toolsets.
Familiarity with HTTP, REST, FTP, SFTP etc.
Ability to test APIs using tools such as PostMan.
Experience with SCRUM/Agile methodologies.
Enjoys 'breaking' systems in the lab and then fixing them.
Takes help desk tickets and reproduces in the lab.
Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
Ability to find workarounds for something that isn't immediately fixable.

Requirements

What you’ll need

High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
Must have 2+ years of experience working in a Technical and IT environment.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements Under 10%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!