Motive

Account Manager

• Serve as the primary point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth.
• Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals.
• Lead discovery calls, product demos, and trials to understand business challenges and align Motive’s solutions to customer goals.
• Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction.
• Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM.
• Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption.
• Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value.
• Demonstrate a consistent attention to detail in accurate sales forecasting and KPI tracking.

Enterprise Account Management

Sales Development Rep

• Engage prospective clients through cold calls, emails, and other outbound efforts
• Identify and qualify leads based on set criteria
• Partner with Account Executives to strategize on outreach and deal progression
• Uncover prospect pain points, priorities, and challenges to position solutions
• Schedule qualified meetings between prospects and Account Executives
• Stay sharp on our products, services, and industry trends to bring value to every conversation
• Consistently meet and exceed monthly and quarterly pipeline goals

Sales Development Representative

Consultant

• Lead the end-to-end process of developing customized and impactful training plans
• Serve as a primary facilitator for customer-facing training across a variety of formats
• Requires a flexible approach to travel, with the potential for up to 40% travel
• Spearhead in-depth discovery sessions with new and existing customers
• Deliver highly effective Virtual Instructor-Led Training (VILT) and onsite training sessions
• Design and execute robust Train-the-Trainer programs
• Engage in close collaboration with Customer Education Specialists
• Apply your expertise in instructional design to conduct thorough needs analyses

Customer Education Consultant, SaaS

Director

• Lead, mentor, and manage a team of 6+ FTEs (including managers)
• Participate in the design and operation of key metrics such as ARR
• Lead the team through the revenue close and external auditor review
• Ensure proper and compliant recognition of revenue
• Collaborate with key business stakeholders for revenue guidance

Director, Technical – Operational Revenue

Content Writer

• Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
• Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
• Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
• Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
• Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.