Business Operations Lead – Order Management

Motive

Business Analyst supporting quote-to-cash (QTC) systems and processes for Motive. Partnering with an Order Management Manager to enhance operations and improve documentation.

Posted 7/31/2026full-timeRemote • 🇵🇰 PakistanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis and Operations with a focus on Quote-to-Cash (QTC) processes, User Acceptance Testing (UAT), and effective documentation practices. Proficient in SQL and data analytics to support testing and data validation in a SaaS environment.

Highest-signal resume keywords

User Acceptance Testing (UAT)Quote-To-Cash (QTC) ProcessesJira Ticket ManagementSQL/Data AnalyticsProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisOrder ManagementSales OperationsBillingInvoicingCPQTest ScriptsDefect ReportingRequirements WritingSOP Creation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational SkillsAbility to Manage Multiple Priorities

Tools & Technologies

JiraSalesforceZuoraNetSuite

Industry Keywords

SaaSTechnology CompanyEnablement DocumentationStakeholder Communication

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes.
This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data.
You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team.
A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes.

Requirements

What you’ll need

1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company.
Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar).
Demonstrated experience with:
User acceptance testing (UAT) or similar testing activities (test scripts, documentation, defect reporting).
Writing clear requirements and acceptance criteria for engineering or systems teams (Jira or similar tools).
Creating process documentation, SOPs, or training/enablement materials.
Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders.
High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines.
Located in Pakistan and available to work US-aligned Pacific Standard Time hours.

Benefits

Comp & perks

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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