Monogram Health

General

• Manage state licensure, DEA, CDS, and collaborative practice agreements for physicians and other practitioner types (e.g., NPs, RNs, LCSWs)
• Prepare clear instructions and correspondence to guide practitioners through application completion and supporting documentation
• Proactively follow up and create urgency with practitioners, institutions, and state boards via phone and email to meet start dates and resolve outstanding items
• Coordinate and submit required primary source verifications to state boards
• Prioritize application workflows based on business needs and departmental guidance
• Track licensure progress, document lifecycle milestones, and maintain accurate, timely data in credentialing systems and shared drives
• Communicate licensure status and expected timeframes to Licensing & Credentialing, Operations, and Clinical Leadership
• Notify Credentialing of license issuances, renewals, and CPA submissions to avoid disruptions in credentialing or enrollment
• Generate reports, monitor expiring licenses and certifications, and manage renewals
• Perform recurring audits, data reconciliation, and reporting; escalate issues as needed
• Ensure practitioner data accuracy across HR, CME, CVO, and credentialing databases
• Maintain confidentiality and adhere to Monogram Health credentialing policies

Licensing Specialist

• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date.
• Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars.
• Outreach patients with missed visits within the last 3 days to have visit rescheduled.
• Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company.
• Adheres to scheduling criteria when reassigning the patient to another clinician.
• Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows.
• May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule.
• Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership.
• Ability to work on site and to adhere to attendance standards.

Pod Engagement Specialist

Bilingual

• Utilize licensing and crisis management skills to assess and address urgent needs.
• Assess care plan requirements and assist in their implementation.
• Utilize proficiency in documentation and technology to streamline member care.
• Offer valuable support and guidance to patients and their families in critical situations.
• Primary point of contact for patients, Monogram field staff, and care center personnel needing immediate support.
• Provide seamless transitions by providing comprehensive handoffs to incoming staff.
• Conduct chart auditing during non-peak call volumes.
• Emergency/disaster outreach as events occur.
• Support service level agreement (SLA) compliance for annual assessments and care plans.
• Assist in post-hospital outreach to ensure patient needs are met, with no outstanding needs that could result in readmissions.

RN, Bilingual

Manager

• Manage performance against clinical and operational metrics
• Lead, motivate, and drive accountability for a team of nurse practitioners, registered nurses, and social workers
• Prepare, review and analyze performance and health outcome reports to identify areas requiring attention and improvement and acting quickly to resolve known issues
• Plan staffing schedules to optimize efficiency and productivity
• Assist in the hiring of clinical staff members
• Execute corporate and regional strategy to deliver quality patient care
• Perform other duties as assigned
• Uphold the mission and values of Monogram Health in all respects

Market Manager

• Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
• Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
• Identify operational inefficiencies and implement process improvements to drive performance and consistency
• Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
• Translate training strategy into structured, repeatable training processes and materials
• Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability
• Improve visibility into SWC capacity, productivity, and output
• Standardize SWC scope of work and ensure alignment with operational priorities
• Build SWC capabilities to support evolving functions
• Lead implementation of priority initiatives and pilots
• Coordinate across Ops, Clinical, Tech, and Reporting teams to ensure successful execution
• Monitor pilot performance, identify barriers, and adjust workflows as needed

Social Services Manager

• Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
• Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
• Identify operational inefficiencies and implement process improvements to drive performance and consistency
• Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
• Translate training strategy into structured, repeatable training processes and materials
• Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability, workload distribution and capacity planning, and improve visibility into SWC capacity, productivity, and output
• Standardize SWC scope of work and ensure alignment with operational priorities
• Build SWC capabilities to support evolving functions
• Lead implementation of priority initiatives and pilots, including transportation workflows, 360 integration, and Pharmacy outreach aligned to HEDIS gaps
• Translate program goals into operational workflows, SOPs, and tracking mechanisms
• Coordinate across Ops, Clinical, Tech, and Reporting teams to ensure successful execution
• Monitor pilot performance, identify barriers, and adjust workflows as needed

Manager, Social Services

• Lead the analysis of medical cost trends and drivers, translating findings into clear, actionable recommendations that impact MLR performance
• Optimize the current MLR Trend Analytics toolset within an evolving enterprise data warehouse (EDW) framework, emphasizing organizational governance and efficient processes
• Collaborate cross-functionally with Clinical, Operations, and Actuarial teams to identify, prioritize, and measure initiatives that improve cost and quality outcomes
• Quantify financial impact of initiatives and track performance against underwriting targets and operational goals
• Develop and deliver clear, compelling presentations for senior leadership, simplifying complex analyses into business-relevant insights
• Support and lead ad hoc analyses in a fast-paced, evolving environment

Manager, Medical Economics

Administration

• Review weekly and day-of calendars and take action to optimize staff utilization (scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, directly outreach to patients where needed)
• Provide administrative support to the team, such as monitoring and responding to Teams chats with staff for incoming clinician scheduling requests or confirming Doxy capability with members
• Measure, track and report out on staff productivity and utilization and proactively identify team members that are underperformers and outliers.
• Assist with onboarding duties for new hires on team, particularly in optimizing schedules to allow for training opportunities and visit ramping
• Coordinate scheduling updates between field based clinical team members and centralized scheduling team members.
• May call patients directly to book, reschedule or confirm visits.
• Perform other job-related duties as assigned.

Market Administration Coordinator

Technical Product Manager

• Create and maintain the product roadmap, outline the features, enhancements, and updates for the product over time.
• Understand pain points of operations team.
• Align roadmap to business objectives.
• Collaborate with engineers and administrators to define technical solutions, evaluate trade-offs, and ensure that features are feasible to build within given constraints.
• Use data analysis to help inform the product roadmap or help resolve ad hoc issues.
• Effectively communicate and collaborate with both technical and non-technical stakeholders to ensure a shared understanding of the requirements.
• Ensure that the documented requirements are accurate, complete, and aligned with the stakeholders' expectations. This may involve reviews, walkthroughs, or other validation processes.
• Perform validation testing to ensure features align with intent.
• Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities.
• Performs other duties as assigned.

Cloud Engineer

• Define and execute the enterprise Azure cloud and platform strategy, aligned with business growth, clinical operations, and product delivery needs
• Set the multi-year vision for cloud architecture, internal developer platforms, and DevOps capabilities that enable product teams to move faster with less friction
• Own Azure landing zones, subscription strategy, core network topology, and shared platform services across all environments
• Establish standards for infrastructure design, availability, resiliency, and scalability across Azure, M365, and supporting platforms
• Champion modernization initiatives, including cloud-native adoption, containerization, serverless, and legacy platform refactoring
• Own the end-to-end Azure environment, including compute, storage, networking, identity (Entra ID), PaaS services, and platform tooling
• Ensure high availability, performance, and operational reliability of mission-critical systems supporting clinical and business workflows
• Partner with application, data, product, and analytics teams to design infrastructure that supports high-throughput data pipelines, AI/ML workloads, and advanced analytics use cases
• Drive continuous evaluation and adoption of new Azure services where they create measurable business value
• Administer and optimize the Microsoft 365 E5 tenant, including Exchange, SharePoint, Teams, OneDrive, Intune, and the full E5 security and compliance stack
• Maximize the value of E5 capabilities such as Defender for Endpoint, Defender for Cloud Apps, Purview, and Entra ID Premium P2, in close partnership with the Cybersecurity team
• Establish governance, lifecycle, and licensing optimization practices to ensure cost discipline and full utilization of E5 entitlements
• Modernize end-user collaboration, identity, and device management experiences while maintaining strong compliance posture
• Build and evolve an Internal Developer Platform (IDP) that provides paved paths, golden templates, and self-service capabilities for product teams
• Drive adoption of Infrastructure as Code (Terraform), GitOps, and policy-as-code for provisioning, configuration, and lifecycle management
• Standardize CI/CD pipelines, automated testing, release engineering, and progressive delivery patterns across the enterprise
• Reduce manual operations through automation, self-service tooling, and platform observability — measured by developer velocity, deployment frequency, lead time, and change failure rate
• Treat the cloud and developer platforms as internal products with roadmaps, OKRs, adoption metrics, and stakeholder feedback loops
• Operate as a peer to Product and Engineering leadership within an agile, product-led operating model
• Embed platform engineers alongside product squads to architect scalable, resilient solutions from day one
• Influence product architecture decisions, ensuring cloud-native, secure-by-design, and cost-aware patterns are adopted upstream rather than retrofitted
• Use product management practices — discovery, prioritization, roadmaps, customer interviews — to shape platform investments
• Own enterprise Azure networking architecture, including VNet design, hub-and-spoke topologies, peering, routing, private endpoints, and Azure Firewall strategy
• Partner with the Cybersecurity team on inspection, segmentation, and zero-trust networking, while retaining ownership of network design, performance, and reliability boundaries
• Support third-party integrations and secure data movement patterns required by the business
• Partner deeply with the Security, Privacy, and Compliance teams to ensure cloud and M365 environments meet HIPAA, HITRUST, and internal risk requirements
• Own infrastructure-level security posture: network segmentation, identity foundations, encryption standards, secrets management, and secure-by-design architecture
• Embed shift-left security and DevSecOps practices into the platform and CI/CD pipelines
• Ensure infrastructure supports auditability, logging, and compliance reporting requirements
• Participate in enterprise risk assessments and lead remediation planning for infrastructure-related findings
• Own cloud financial management (FinOps) practices: cost visibility, chargeback, optimization, forecasting, and capacity planning
• Drive a culture of cost-aware engineering across cloud and DevOps teams, with clear unit economics for platform services
• Lead the DevOps organization, embedding DevOps and Site Reliability principles across engineering and product teams
• Lead vendor relationships with Microsoft and other strategic cloud, hosting, networking, and platform tooling partners
• Balance cost efficiency with performance, resilience, and time-to-market
• Establish SLAs, SLOs, and error budgets for infrastructure and platform services
• Lead 24x7 incident response for infrastructure and platform-related events; drive blameless post-incident reviews and systemic improvements
• Define infrastructure lifecycle standards, change management practices, and environment governance that scale with the business
• Build mature observability practices spanning metrics, logs, traces, and proactive alerting
• Build, coach, and lead high-performing Cloud Engineering, DevOps, and Platform teams — including cloud engineers, system administrators, system engineers, and Azure platform engineers, building deep technical excellence and clear career paths
• Set technical direction, architectural standards, and clear career paths for engineers across multiple disciplines
• Cultivate a product-minded, learning-oriented, and inclusive culture grounded in engineering excellence
• Foster strong cross-functional collaboration with Product, Engineering, Data, Security, and IT Operations leadership.

VP Cloud Engineering

• Work closely with patients’ medical providers to develop and continually adapt care plan
• Perform in-home care management visits to execute care management plan
• Monitor biometric data and follow approved protocols for any necessary interventions
• Inventory and reconcile medications and coordinate with pharmacists and prescribers
• Perform patient health assessments and surveys as required
• Deliver individual and group education on CKD, ESRD, dialysis and associated comorbidities
• Encourage medication and treatment adherence through frequent contact with patients
• Engage family and social support groups in the education and care of patients
• Serve as the primary point of contact and be the first call when patients have questions (business hours)
• Provide education and coaching around medications, medical conditions, diet, exercise, and lifestyle choices
• Educate patients and facilitate conversations around proactive care decisions, especially relating to Advance Care Plans and ESRD treatment modalities
• Obtain vital signs when visiting patient and escalate any concerns to the provider
• Initiate patient relationships through enrolment and onboarding processes
• Perform post-op and hospital discharge visits to help patients through vulnerable transitions
• Review and document patient updates and progress in care management platform
• Coordinate with dialysis providers to ensure transitions of care are seamless

Care Manager, RN

Medical Director

• Market Physician Executive (MPE) are mission driven physician leaders who are dedicated to improving the well-being, quality of life, and health outcomes for our patients
• The MPE will lead our in-home multi-specialty polychronic care model in an assigned market
• Each market is comprised of 5-10 practices led by local advanced practice providers (APP), registered nurses(RN), licensed clinical social workers (LCSW), and pharmacists (PharmD)
• The MPE will collaborate with Monogram Health’s Multi-Specialty Platform to leverage employed specialists to deliver in-home specialty care
• Monogram Health deploys a proven risk-based model to ensure health equity and health equality leveraging proprietary next generation AI algorithms to predict the appropriate level of care
• Aligning with the quadruple AIM, the MPE will focus to improve patient experience, population health outcomes, provider satisfaction and lower costs
• The primary goal of each MPE to deliver exceptional outcomes through disease detection and evidence based clinical pathways and disease treatment
• Reporting to the Region President, the Market Physician Executive (MPE) is a key clinical leader within Monogram Health who contributes to the development and oversight of clinical strategies, policies, programs, processes, protocols, guidelines, and operations that drive improved patient health outcomes within the market
• The MPE oversees the daily clinical and business operations through delivery of direct patient care, care management services, social worker support and pharmacy services within the market
• In support of the advance practice providers the MPE is expected to review and approve care plans and direct the treatment plans for our patients
• The MPE will collaborate with community physicians, facilities, and partners in peer to peer and direct patient care decision making
• Overall accountability for reducing total cost of care and Medical Loss Ratio
• Responsible for clinical outcomes to include, but not limited to, clinical interventions closure, inpatient/outpatient utilization, pharmacological prescribing and therapy management, multi-specialty platform and HEDIS/Gap Closure
• Actively lead daily high risk and concurrent review rounds
• Direct supervision of front line clinical and operations team members
• Oversee and delegate operational responsibility to Market Manager
• Regularly assess and present market performance and outcomes to Executive and Senior Leaders

Market Physician Executive – Float

Director

• Design, create, maintain, and continually improve the organization’s capabilities to enact Change Management at the project/program, portfolio, and Enterprise levels.
• Ensure Change Management Strategy minimizes disruption and abrasion – identifying points of conflict or synergy across projects/programs in portfolio and with Enterprise efforts.
• Own the training strategy for change initiatives, including design, development, delivery, and continuous improvement of scalable programs that sustain behavioral change across the organization.
• Partner with executive leadership to build process(s) to ensure change is deployed at appropriate intervals to appropriate audiences by incorporating project implementation and progress data into Change Management approaches.
• Partner with and guide executive operational leadership through establishment of a cohesive Change Management and communications approach to delivering change, while minimizing resource abrasion, enhancing retention, and improving message quality in delivery.
• Define appropriate sources of truth, tools, standardization, procedures, and roles required to deliver Change Management at necessary levels based upon formulated strategy.
• Influence stakeholders to ensure successful governance of the new Change Management Strategies, including driving conversations around re-prioritization and tradeoffs.
• Provide strategic oversight into the change implementation phase by planning communications and training, coordinating resources, and monitoring post implementation success measures.
• Ensure consistent communication of progress on change efforts to stakeholders across Monogram Health, including performance, challenges, and opportunities to improve.
• Develop strong working relationships and establish a high level of credibility across the business.

Senior Director, Change Management

Pharmacist

• Assist the pharmacist with daily tasks
• Assist with preparation and distribution of comprehensive medication reviews (CMRs) and other medication interventions
• Compare medication lists and accurately reconcile medications
• Send out pharmacy and medical provider communications via phone or fax
• Assist pharmacist with medication interventions
• Call pharmacies to verify prescription information and readiness to ensure member access and adherence
• Assist with member access to medications consistent with specific medication and prescription benefits
• Work collaboratively with Monogram Health care managers to assist with improving access and outcomes to medications.
• Maintain pharmacy technician certification
• Other administrative tasks to drive health outcomes