Momentive Software

Technical Product Manager

• Create, own, and maintain the technical product roadmap for your area
• Develop an in-depth understanding of the platform architecture and how it interacts with product use cases
• Translate product-line needs and stakeholder input into clear technical requirements
• Maintain alignment between Architecture/Engineering teams and Customer Success, Sales, Marketing, and other non-R&D functions
• Work with Support to triage and prioritize operational issues impacting customers
• Drive Product/Architecture interface process improvement
• Monitor platform adoption, usage, performance, and reliability metrics

Senior Technical Product Manager

Account Manager

• Develop and maintain strong client relationship throughout the customer lifecycle
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
• Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotes and responds to requests for proposals
• Manage book of business

Client Success Account Manager

Business Operations

• Partner with Lead to Cash stakeholders to develop a deep understanding of end-to-end process performance, measuring ease of use, total cost of operation, control effectiveness, cycle-time, and quality across the full Lead to Cash infrastructure
• Maintain a comprehensive application inventory and architecture model that provides enterprise-wide visibility into the full portfolio, its integrations, and total cost of ownership across 300+ tools and ~$35M in annual spend
• Define target-state architecture and own an iterative execution roadmap, prioritizing investments that deliver the greatest improvement in process performance and software cost reduction
• Establish and operate an application governance model that keeps stakeholders informed, captures development needs, and enforces a formal intake and approval process for all major projects and new application requests
• Partner with Finance and Procurement on all aspects of software spend -- negotiating favorable contract terms, consolidating vendor agreements, and ensuring accurate cost tracking, budgeting, and forecasting
• Own the major supplier relationships and lead contract rationalization efforts that drive cost optimization and improved terms across the portfolio
• Lead consolidation and standardization programs from initiation through delivery, coordinating internal teams and external partners with disciplined change management and clear executive communication
• Define application ownership and establish lifecycle standards -- from intake through retirement -- ensuring every application in the portfolio has a named business owner, current lifecycle status, and defined support model
• Identify high-impact agentic AI and automation use cases across the Lead to Cash landscape and lead implementation programs that deliver measurable improvements in process efficiency and business outcomes

VP, Business Systems

Representative

• Respond promptly to inbound leads, web inquiries, and customer requests to ensure timely follow-up.
• Qualify prospects to determine fit based on predefined criteria, capturing relevant details, and enriching CRM records.
• Route qualified leads and customer inquiries to the appropriate sales or support team members for next steps.
• Serve as a trusted resource to prospects by answering initial questions, positioning Momentive’s value, and building interest in the right solution.
• Conduct outbound calls and targeted email follow-ups to re-engage warm leads and accelerate them through the funnel.
• Capture, maintain, and expand accurate records in Salesforce CRM by logging activities, updating prospect data, and tracking engagement.
• Stay current on Momentive’s products, services, and messaging to effectively answer questions and position our solutions.
• Support the sales process by preparing leads for smooth handoffs and assisting with early-stage sales cycle tasks.
• Analyze and synthesize lead and prospect data from multiple sources to provide insights and recommendations to marketing and sales leadership.
• Develop a working knowledge of the end-to-end marketing and sales process to help identify opportunities for continual improvement.

Market Response Representative

Customer Success Manager

• Building and leading a team of high-performing Client Success Managers
• Identifying and nurturing talent within the team, providing mentorship and training to enhance skills and capabilities
• Efficiently allocating resources across the assigned portfolio of clients ensuring all clients have a named Client Success Manager
• Manage CSMs as they evaluate and gauge relationship health, providing a predictive view of clients that are at risk
• Manage and support the team to cultivate strong, long-lasting relationships with clients, understanding their needs, and ensuring that the services delivered align with their objectives
• Manage a portfolio of accounts and an associated CSM team
• Collaborating with executive leadership, evaluate factors affecting client relationships and provide findings of key drivers and recommendations
• Establishing and maintaining quality standards for services provided

Director, Client Success

Director

• Own, evolve, and scale the enterprise data architecture supporting all product verticals.
• Establish standards, best practices, and repeatable patterns for data ingestion, transformation, and consumption.
• Align data strategy directly with internal product roadmaps, engineering timelines, and advanced client analytics needs.
• Define data migration scopes, constraints, historical requirements, and success criteria.
• Oversee extraction, transformation, and loading (ETL) into test, UAT, and production environments.
• Assess source data usability; cleanse, normalize, and de-duplicate data sets to make them analytics-ready.
• Advise clients on data collection methodologies and practical data governance/stewardship operating frameworks.
• Help define, manage, and mature the delivery workflows and quality standards associated with the Company’s AI Analytics subscription service offerings.
• Maintain high-level Project Manager/Customer Engagement continuity for designated legacy accounts.

Director, Data Center of Excellence

Product Manager

• Develop a deep understanding of the market, competitive dynamics, and emerging trends
• Own and evolve a 6–12 month roadmap for your product area
• Translate stakeholder input and customer needs into structured initiatives and epics
• Define and own the KPIs that measure product health and validate whether released features actually deliver value
• Use AI tools as core tools in your daily work
• Act as a central point of communication between Engineering and business-facing teams
• Champion innovation within your product area
• Manage Product Owners and mentor Product Managers
• Contribute to the continuous improvement of product development practices

Senior Product Manager – AI-Native

Product Marketing

• Lead market and competitive intelligence for assigned product portfolio
• Run and evolve the win/loss program, turning insights into clear recommendations
• Develop and maintain buyer personas, ICPs, and customer journey maps
• Partner deeply with Product to influence roadmap priorities, packaging, and differentiation
• Support client research initiatives, including interviews, surveys, and feedback analysis
• Act as an internal advocate for the client, ensuring insights are reflected in strategy and messaging
• Deliver concise, actionable insights to Product, Product Marketing, Sales, and Exec teams
• Support evolving priorities and cross-functional initiatives as needed to advance product marketing and business outcomes

Product Marketing Coordinator, Inbound

Marketing

• Develop and execute measurable demand creation programs that drive revenue through direct sales team
• Manage business-to-business multi-channel marketing programs, including email campaigns, drip email nurture series, and content
• Collaborate with Product and Content Marketing and sales leaders to develop campaigns to build pipeline in core markets
• Work closely with content and design teams to create landing pages for campaign CTAs
• Work closely with Marketing Operations on mapping marketing database segmentation to personas
• Maintain marketing database segmentation to ensure any communications delivered are relevant to the audience receiving them
• Ensure all Hubspot programs are linked to salesforce.com campaigns to ensure accurate campaign ROI tracking
• Analyze tactical campaign performance for continuous improvement
• Facilitate a marketing program retrospective following completion of each marketing program
• Implement A/B tests to optimize effectiveness of subject lines, headers, images, copy, and calls-to-action
• Become an expert on the company's lead funnel
• Other job duties as assigned by the manager

Integrated Marketing Manager

• Formulate a bold, opinionated vision for where fund accounting and financial management are heading for mission-driven organizations, and translate it into a multi-year product strategy aligned to Momentive’s platform vision (including MomentiveIQ and AI-powered capabilities) that creates clear, measurable value for both customers and the business.
• Distinguish category-defining bets from incremental improvements, with the conviction to reimagine what the product can be, not just optimize what it already does.
• Own product family roadmap creation, dependency tracking, and delivery status.
• Support Product Managers and Product Owners in building initiatives and epics — keeping teams aligned, hitting milestones, and using AI-powered analytics to track whether delivery translates into adoption, retention, and revenue.
• Partner with business leadership to connect roadmaps to company objectives.
• Develop compelling business cases for strategic investment — including market research, competitive positioning, pricing, and ROI — and present strategies and performance updates to executive leadership with clarity and conviction.
• Use AI tools as core tools in your daily work — not as novelties, but as force multipliers for research, analysis, communication, and decision-making: Compress discovery and validation cycles by using AI to synthesize feedback, analyze competitive landscapes, and generate first-draft artifacts (strategy docs, PRDs) you refine with product judgment — arriving at planning discussions with working analyses and a clear point of view, not just slide decks.
• Use AI for rapid prototyping: build working prototypes to put in front of clients and validate direction early and often.
• Lead, mentor, and develop a high-performing product team — including Product Managers and Product Owners — with hands-on coaching, performance feedback, and career development.
• Own succession planning. Build a bench.
• Engage with Engineering, Architecture, and R&D to define technical implementation strategies that balance innovation ambitions with time-to-market realities.
• Partner closely with Product Marketing and Org Readiness to drive the full product lifecycle: market analysis, positioning, messaging, pricing, and go-to-market execution across multiple product lines.
• Champion best practices across the product team — driving portfolio governance, tooling standards, and AI-assisted workflows that accelerate delivery and raise quality.

Senior Director, Product Management

• Gathers and validates business-goals from partners in Finance and HR, synthesizing them into a comprehensive analysis that gives GTM teams timely status on goals and compensation.
• Provides leadership and mentorship to analysts and may carry direct people-management responsibility, including hiring, coaching, and performance management.
• Translates pipeline and revenue data into a clear story for execs and frontline GTM teams, surfacing decision-enabling insights, not just processed data.
• Supports all elements of Momentive Software Sales Incentive Plans ("SIP") -- sales compensation planning, administration, field support, & monthly processing of incentive payments.
• Completes the monthly commissions accruals for the finance team, including forecast expected costs vs budget reporting.
• Builds dashboards and delivers timely reporting, metrics, and analysis for sales compensation, marketing, sales, and customer success leadership.
• Analyzes the revenue pipeline to identify trends, risks, and opportunities, partnering with marketing, sales, and customer success to guide decisions and increase revenue.
• Builds forecasting and conversion-rate analytics across the funnel to flag risk early and inform GTM planning.
• Other duties as assigned by the manager.

Senior Manager, GTM Analytics

Events

• Understand and manage project scope as agreed with the client and ensure that it is fully executed by both MS and client
• Communicate with clients to facilitate scheduling, training, and delivery of virtual events
• Create and maintain required project artifacts including project schedule, training materials, project requirements documents, and presentations for various discussions
• Effectively communicate project expectations and progress to our clients, team members, and executive team in a timely and clear manner
• Continually strive to improve virtual event management processes by enhancing best practices and proactively identifying areas of improvement
• Understand MS products and how platform updates will impact product set-up

Virtual Event Manager

• Produce Events (70%)
• Work alongside the Virtual Events team to understand the clients’ vision of the event, manage pre-event preparation, live event facilitation, and post-event recording production
• Assist with connecting and training presenters on the platform
• Troubleshoot technical issues as they arise
• Clearly and accurately read scripts publicly on live virtual events
• Ensure quality audio and video for the live virtual event and recording
• Create archive recordings to be used by the client for future trainings
• Operational Support (30%)
• Maintain accurate quality records and updated SOPs
• Build strong client relationships through effective communication, professionalism, and adhering to established timelines