Model N

Sales

• Develop and own the global services sales strategy for enterprise accounts across Professional Services, Training/Education, Recurring Managed Services, and Advisory Services
• Develop and refine packaged service offerings that align with customer needs and product capabilities
• Collaborate with the Chief Services Officer, Chief Revenue Officer, Chief Financial Officer and executive leadership to align services sales with overall company revenue, growth, and margin goals
• Drive services bookings through attach on new logo acquisition, expansions, and renewals
• Partner closely with our enterprise Sales team to co-sell services into strategic deals
• Create service proposals and negotiate complex contracts with large enterprise accounts
• Develop accurate forecasting and reporting processes for services sales
• Ensure scalable processes are in place, introducing and incorporating AI, to expedite and manage the services sales lifecycle
• Partner with Finance to maintain revenue, pricing, and profitability structures that align with our corporate objectives
• Establish KPIs and dashboards to track performance
• Provide predictable and sound weekly/monthly/quarterly reporting of sales commit and key financial metrics to track performance
• Work closely with delivery teams to ensure delivery capacity and readiness align with sales targets
• Collaborate with Product and Engineering to influence roadmap based on customer feedback and service trends
• Coordinate with Account Management to ensure seamless handoffs and long-term value realization
• Collaborate with Finance to ensure accurate forecasting, resource planning, and reporting
• Build and lead a high-performing services sales team focused on large enterprises
• Set clear goals, manage performance, and foster a culture of accountability and continuous improvement
• Partner with our People Team around attracting, enabling, and retaining high potential talent
• Collaborate with Marketing and Sales Enablement to support messaging, sales tools, and training

Vice President, Services Sales

People Operations

• Lead daily HR operations across the employee lifecycle (onboarding, job changes, offboarding, terminations, etc.).
• Manage the HR helpdesk (Jira), driving SLA adherence and clear communication, with focus on self-service.
• Oversee AI HR service platform operations (Wisq) including knowledge base governance, triage, and service request resolution.
• Execute operational components of HR programs (performance review cycles, compliance training).
• Oversee accurate production and storage of employee documents and maintain Workday and ADP data accuracy.
• Own global HR compliance operations in partnership with HR and Legal stakeholders and ensure consistent policy application.
• Manage recurring and ad-hoc report requests ensuring accuracy, timeliness, and stakeholder distribution.
• Maintain and update HR documentation in the knowledge base with version control and easy access.
• Track SLAs and quality metrics, report results to program owners and HR leadership, and support AI/automation initiatives.
• Manage and develop the Shared Services team, foster a service mindset, and align team to global HR priorities.

Associate Director, People Operations

Account Executive

• Lead complex sales pursuits and close high-value professional services engagements for Model N's Global Services business.
• Shape, manage, and execute comprehensive sales strategies to expand the consulting services pipeline and achieve booking targets.
• Build and nurture trusted executive-level client relationships and serve as a strategic advisor translating customer priorities into transformation initiatives.
• Collaborate with Model N SaaS sales executives and delivery teams to attach consulting services and support successful software and service transformations.
• Own full sales cycle from qualification through closure, including pursuit strategies, close plans, and leading cross-functional pursuit teams.
• Create and deliver service proposals, executive presentations, and Statements of Work (SOWs) articulating business value and outcomes.
• Negotiate commercial terms, document scope, and manage contract alignment to minimize delivery risks.
• Maintain accurate opportunity updates and forecasts in Salesforce to ensure pipeline and forecast accuracy.
• Contribute thought leadership by sharing insights, best practices, and industry trends.

Services Account Executive

Vice President

• Oversee the strategic direction of corporate business systems including implementation, optimization, and consolidation
• Lead Data teams focused on Business Intelligence platforms and Data Platform teams that power the Model N Cloud
• Lead the global technology teams providing all business systems support, business intelligence, and cloud data platform teams
• Develop and execute an Enterprise AI strategy to improve productivity and efficiency by embedding AI and automation into business systems
• Align with stakeholders across People, Finance, Operations, Sales, Marketing, Product, Development, Cloud and IT to ensure systems support requirements
• Set strategic direction, align resources, solve complex issues, and operate in a fast-paced environment
• Identify opportunities to streamline processes and workflows through technology, automation, and best practices
• Establish and enforce data management policies to ensure data integrity, security, compliance, and accurate reporting
• Oversee implementation, management, and continuous improvement of IT Service Management (ITSM) processes
• Structure and communicate plans to obtain exec-staff approval; track progress, elevate issues, and drive accountability as a Senior Leadership Team member

Vice President, Enterprise Data and Applications

Director

• We're seeking an exceptional BI leader to establish and scale Model N's centralized business intelligence function from the ground up.
• This high-impact role will report to the VP of Finance and partner closely with the CFO and Executive Leadership Team.
• You’ll play a critical role in advancing our BI strategy, infrastructure, and operating model to support self-service analytics, improved data literacy, and enterprise-wide performance visibility.
• This is a unique opportunity to build a world-class BI organization and drive enterprise-wide adoption of self-service analytics to support our continued growth and operational excellence.
• BI Foundation & Strategic Leadership: Lead the evolution of Model N’s BI function by establishing scalable operating models, governance frameworks, and standardized reporting aligned with business goals.
• Partner with IT to enhance BI infrastructure and data architecture, while enabling greater business ownership of analytics workflows and insights.
• Define and execute a forward-looking BI roadmap, including consistent metrics definitions, analytical methodologies, and data quality standards.
• Collaborate with executive stakeholders to translate strategic priorities into data solutions and deliver insights that inform decision-making.
• Operational Excellence & Team Development: Enhance existing dashboards and reporting assets; design new solutions that support scalable, self-service analytics.
• Implement SLAs, operational procedures, and automation to improve efficiency and data reliability across the organization.
• Build and lead a high-performing BI team—recruiting top talent and establishing career paths, development plans, and performance frameworks.
• Drive adoption and data literacy through training, change management, and strong business partnerships that deliver measurable impact.
• Qualifications: Experience & Industry Knowledge: Minimum 8 years of progressive BI and analytics experience, including 5+ years leading technical teams and driving organizational change.
• Proven track record of scaling or transforming BI capabilities within mid-size or enterprise environments.
• Enterprise software or SaaS industry experience preferred with understanding of subscription business models and revenue operations.
• Skills: Power BI expertise required: Advanced proficiency in Power BI including DAX, Power Query, data modeling, and administration.
• Strong SQL skills and experience with Microsoft ecosystem (Azure, SQL Server, Excel).
• Exceptional communicator with strong executive presence; able to translate technical concepts into business insights.
• Collaborative, resourceful, and passionate about enabling better decision-making through data.

Director, Business Intelligence

Financial Planning and Analysis

• We’re seeking an exceptional finance leader to drive strategic planning, performance management, and operational rigor across our go-to-market organization. This high-impact role will report to the VP of Finance and work closely with the CFO and Executive Leadership Team. You’ll be a key advisor on critical business decisions across revenue, sales, marketing, and customer success.
• This is a unique opportunity to lead a growing team and help scale a dynamic SaaS business through data-driven insights, systems improvement, and strong financial partnership.
• Go-to-Market Finance Excellence: Drive weekly and quarterly management reporting cadence for Executive Leadership team with deep analytical support for sales performance, pipeline management, and revenue recognition.
• Provide financial and strategic support to senior management on revenue operations, marketing ROI optimization, customer acquisition costs, and retention analytics.
• Build sophisticated attribution models and frameworks to optimize marketing spend, lead generation, and customer success initiatives.
• Partner with Sales Ops and RevOps to inform territory design, quota setting, and commission compensation strategies.
• Operational Excellence & Team Development: Lead the annual and quarterly planning and forecasting process across GTM functions, ensuring alignment with top-line growth goals and efficiency metrics.
• Drive continuous process improvement and automation across financial operations, planning, and reporting functions.
• Build, scale, and develop a high-performing FP&A team from the ground up, establishing scalable processes, systems, and organizational structures to support rapid business growth.
• Qualifications: Experience & Industry Knowledge: Minimum 10 years of progressive Corporate FP&A experience, including 5+ years leading high-performing teams
• SaaS and software industry experience required with deep understanding of subscription business models and key metrics (ARR, CAC, LTV, NRR, etc.)
• Bachelor's degree in Accounting, Economics, or Finance; MBA or CPA strongly preferred
• Skills: Advanced financial modeling and analysis skills; expert in Excel and modern EPM tools (e.g., Adaptive, NetSuite, Salesforce, BI platforms)
• Strong executive presence with the ability to communicate complex concepts clearly.
• Proven track record of building, coaching, and retaining high-performing finance teams.
• Results-driven, proactive, and highly accountable.

Director, FP&A

Business Analyst

• Develop and maintain Excel-based data models to support Global Services Capacity Planning.
• Perform in-depth analysis of Revenue Actuals vs Budget, identifying trends, variances, and actionable insights.
• Own and manage all operational datasets to ensure data is accurate, up-to-date, and readily available for ad hoc reporting needs.
• Collaborate with cross-functional teams (Finance, Delivery, HR) to align data inputs and reporting outputs.
• Create dashboards and reports that support strategic planning and operational efficiency.
• Proactively identify data gaps and recommend process improvements to enhance data quality and reporting capabilities.
• Bachelor’s degree in Business, Finance, Operations, or a related field.
• 5+ years of experience in a business analyst, operations analyst, or similar role.
• Advanced proficiency in Microsoft Excel (pivot tables, Power Query, complex formulas, etc.).
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience working with financial data, capacity models, and operational KPIs.
• Excellent communication skills and the ability to translate data into actionable insights.
• Experience in Professional Services or SaaS environments.
• Familiarity with BI tools (e.g., Power BI, Tableau) and data visualization best practices.
• Experience with SQL
• Knowledge of Sales, budgeting and forecasting processes.

Operations Business Analyst

• The successful Vice President, Managed Business Services will be a seasoned and strategic leader of Model N’s outsourced commercial services offerings in the areas of market access, pricing and contracting operations, and government pricing for our life sciences clients. This leader will oversee delivery teams that support pharmaceutical and biotech manufacturers with critical post-sale operational services including rebate processing, pricing analytics, contract execution, Medicaid/340B compliance, and gross-to-net modeling. The ideal candidate will be a business processing outsourcing expert with deep operational experience in delivering and scaling global services businesses in any highly regulated vertical. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will own and drive the success of this business responsible for growth, profitability, effective service delivery, and measurable customer impact and success. This position reports directly to the Chief Services Officer and is a high visibility role working closely with our Executive and Senior Leadership Teams.

Responsibilities:
 
Strategic Leadership & Delivery
·       Define and lead the Managed Business Services strategy aligned with life sciences customer needs and evolving regulatory demands
·       Develop and deliver scalable offerings around contract administration, chargeback validation, rebate processing, pricing analytics, GP (government pricing), Medicaid/Medicare compliance, and gross-to-net services
·       Establish high-performing delivery models to support a mix of top-20 pharma, mid-market biotech, and emerging commercial-stage life sciences clients
·       Ensure services are delivered on time, within SLA, and in full compliance with federal and state regulations
 
Client Engagement & Sales
·       Serve as an executive sponsor for strategic accounts, engaging with heads of Market Access, Commercial Operations, and Finance
·       Support long-term relationships through transparent communication, issue resolution, QBRs, and roadmap planning
·       Embed and demonstrate value in how we engage with customers by way of tangible and quantifiable metrics and reporting
·       Support active sales activity with prospective and existing clients, working in close coordination with field sales team
 
Operational Excellence
·       Serve as a champion for global delivery models, ensuring alignment between offshore teams and client expectations, including quality, compliance, and communication standards
·       Lead strategic offshoring and global delivery initiatives, including resourcing, enablement, transition planning, and performance oversight
·       Lead operational excellence initiatives to streamline delivery processes, reduce cycle times, and eliminate inefficiencies across our suite of services
·       Design and implement standardized workflows and playbooks across clients and geographies to ensure consistent, scalable, and compliant service execution
·       Introduce automation, workflow tools, and AI to reduce manual effort and improve operational speed
·       Establish and continuously refine KPIs, SLAs, and governance models to track performance, quality, and delivery efficiency
 
Financial Management
·       Own P&L responsibility for the Managed Business Services portfolio
·       Establish pricing models, margin targets, and resource planning aligned with business growth goals
·       Partner with Finance and Sales to forecast revenue, identify expansion opportunities, and driving margin expansion
·       Establish a culture of data-driven decision-making, using analytics to inform operational improvements and investment areas
Team Leadership
Lead and scale a high-performing global team
·       Champion a culture of accountability, compliance, and high-quality service delivery
Build and execute on an enablement strategy to ensure our global teams are equipped to deliver customer success in both the U.S. and abroad
Partner with our People Team to attract, enable, and retain exceptional talent including high potential entry-level talent
 
Key Skills:
·       Bachelor’s degree required; MBA preferred
·       20+ years of experience in managed services and/or business process outsourcing in a highly regulated vertical; experience in Life Sciences a plus
·       Demonstrated success in scaling service delivery organizations with a focus on recurring managed services
Experience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures by ensuring that all plans and activities are met with best industry practices
·       Strong analytical mindset with experience using data to drive strategy and process improvement
·       Experienced in leveraging data to deliver compelling executive-level presentations that narrate and persuade both internal and customer-facing audiences
·       Strong program management skills and executive stakeholder engagement experience
·       Exceptional leadership, communication, and cross-functional collaboration skills
·       Familiarity with and interest in leveraging AI to drive operational efficiencies
·       Ability to travel both domestically and overseas (20%)