Model N

People Operations

• Execute employee changes and contractor onboarding, offboarding, and extensions in Workday and related systems.
• Support FTE onboarding and offboarding processes under guidance from senior team members.
• Maintain employee data accuracy and perform assigned data validation checks.
• Execute assigned Workday testing scripts and document results.
• Support payroll preparation activities and flag discrepancies for review.
• Assist in preparing audit documentation and pulling requested records.
• Assist in creating, updating, and maintaining job aids and standard operating procedures (SOPs).
• Identify administrative process improvement opportunities and surface ideas to the team.
• Escalate discrepancies, policy-sensitive matters, or system concerns appropriately.

People Operations Associate – Workday, HR Ops

DevOps Engineer

• Troubleshoot and resolve production and non-production issues within defined SLAs
• Assess incident severity and respond appropriately to minimize customer impact
• Analyze system logs and debug issues to restore services quickly
• Perform root cause analysis (RCA) and recommend preventive measures
• Communicate incident status and updates to stakeholders effectively
• Deploy, monitor, and support application releases across environments
• Identify recurring issues, analyze trends, and propose long-term solutions
• Automate manual processes to improve operational efficiency
• Participate in a 24x7 on-call rotation to ensure continuous support
• Work effectively in a fast-paced, high-pressure environment with flexible schedules

Cloud Operations Engineer

Analytics Engineer

• Design, build, and maintain scalable data pipelines using Fivetran to ingest data from Salesforce, ERP, and other business systems into Snowflake.
• Own the data transformation layer between raw ingested sources and analytics-ready datasets, ensuring models are clean, tested, documented, and aligned to Finance and GTM reporting needs.
• Build and maintain Tableau dashboards and reporting assets to track key financial and go-to-market metrics, including pipeline coverage, ARR/NRR, revenue retention, quota attainment, and other GTM activities.
• Partner with Finance and cross-functional stakeholders to translate business questions into data models, metrics definitions, and dashboard solutions.
• Validate data accuracy and reconcile financial and operational metrics across source systems (CRM, ERP, and other systems of record) and the Snowflake data warehouse.
• Manage data warehouse objects in Snowflake, including schema design, virtual warehouse configuration, role-based access controls, and query optimization.
• Define and enforce KPI definitions, data source documentation, and metric governance to drive consistent reporting across Finance and GTM teams.
• Analyze customer, revenue, and product usage data to surface trends related to growth, churn, expansion, pricing, and performance.
• Continuously improve analytics workflows, documentation standards, and self-service reporting capabilities to scale insight delivery across the organization.

Business Intelligence Data Analytics Engineer, Snowflake, Fivetran

• Respond to Tier 1 & Tier 2 HR operations inquiries and support resolution of employee and manager questions, escalating more complex issues as needed.
• Support employee lifecycle activities, including onboarding, job changes, offboarding, terminations, and employee documentation.
• Ensure HR operational requests and transactions are completed accurately, efficiently, and in alignment with established processes and service expectations.
• Partner with Payroll, IT, Legal, Talent Acquisition, and other cross-functional teams to resolve operational issues and maintain continuity of service.
• Drive a consistently high-quality employee experience by providing responsive, thoughtful, and consistent support.
• Identify process improvement opportunities and support implementation efforts that improve efficiency, reduce manual work, and enhance service quality across People Operations.
• Review workflows and transaction patterns to identify issues and support improvements, including automation and system enhancements.
• Maintain and improve job aids, process documentation, and knowledge content that support employee and manager self-service.
• Support the ongoing maintenance and optimization of Harper, the company’s HR AI and knowledge platform. Maintain and update content to ensure HR policies, processes, and guidance remain accurate, current, and useful.
• Coordinate onboarding for new U.S.-based employees and help ensure a smooth, timely start experience.
• Support immigration tracking and coordination in partnership with external immigration counsel and internal stakeholders.

People Operations Specialist

Operations

• Lead a critical area of our Business Services organization as Director, Business Services for Medicaid Operations.
• Shape how we deliver exceptional service and advance operational excellence.
• Build strong partnerships with clients and internal teams.
• Develop high-performing talent and drive innovation.
• Own and develop best-in-class delivery processes and outputs.
• Act as a driver of efficiency and change across the group.
• Review and approve Medicaid rebate deliverables to clients.
• Lead, coach, and develop a high-performing Medicaid operations team.
• Own and grow strategic client relationships.
• Collaborate with cross-functional teams for system enhancements.

Director, Business Services – Medicaid Operations

QA Engineer

• Support end-to-end SDLC activities to ensure solutions align to business objectives and meet defined functional and quality standards.
• Lead requirements elicitation and documentation, analyse business processes, and facilitate requirement reviews and approvals.
• Partner with stakeholders and technical teams to define and validate solution approaches, ensuring design alignment.
• Own test planning and execution, including test case development, defect management, validation of fixes, and support for regression and UAT.
• Ensure overall solution readiness and quality prior to release.

Senior Consultant – BA/QA

Manager

• Own and manage Application Services delivery, including L2/L3 support, App Maintenance, and enhancements for assigned accounts.
• Act as the single point of accountability for service outcomes, ensuring adherence to agreed SLAs, KPIs, and customer experience indicators.
• Lead service governance activities including weekly/monthly service reviews, operational reviews, and support for QBRs.
• Oversee ITSM processes including Incident, Problem, Change, Request, and Release Management.
• Manage major incidents by coordinating resolution efforts, stakeholder communication, root cause analysis (RCA), and preventive action tracking.
• Partner closely with Account Leadership to align service delivery with account priorities, risks, and improvement initiatives.
• Identify opportunities to leverage automation, AI-assisted analysis, dashboards, and process improvements to optimize effort, improve MTTR, enhance reporting quality, and strengthen service predictability.
• Manage, motivate, and guide cross-functional teams comprising support, development and QA resources.
• Ensure effective capacity planning, workload balancing, and skill alignment across the delivery team.
• Track service costs, effort consumption, and scope adherence to prevent unplanned or non-billable work.
• Proactively identify delivery, application, and operational risks and ensure timely mitigation actions.
• Support smooth onboarding of new applications and scope expansions into the Application Services model.

Manager – Service Delivery, SaaS - Application Services

Analyst

• Monitor application health and perform proactive checks during the US time zone
• Execute User Administration activities, including access provisioning, approval route configuration, and file placement in secured folders
• Manage the ticket queue, ensuring timely first response, SLA adherence, acknowledgements, and ongoing status updates.
• Own the Change Management lifecycle—creation, documentation, validation, and promotion across Build, Test, and Production environments.
• Coordinate and execute deployment activities in collaboration with Cloud Ops, Customer IT team, third party teams and internal teams.
• Drive clear and timely customer communications for approvals, production changes, and planned deployments.
• Act as the primary point of contact for customers, providing first-level information and status updates on tickets.
• Support QA activities across the Software Development Life Cycle (SDLC) including SIT and UAT support