Model N

Business Analyst

• Proven ability to build relationships with customers/systems integrators on complex implementation projects.
• Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.
• Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
• Document requirements in the Model N format to be understood by the customer and Model N team members
• Identify process improvements and guide customer through functional and business changes
• Assist with data mapping and basic application configuration
• Define system property and resource changes based on customer specifications
• Create, plan, and execute unit tests with assistance from other team members
• Train customer users as required on the system
• Plan, facilitate, and assist customer with user acceptance testing
• Provide input to improve the process of delivering solutions to customers
• Share suggestions and knowledge with team members to optimize implementation methodology
• Maintain accurate and timely written and oral communication with customer and project team
• Deliver quality project tasks and deliverables on time and within budget

Senior Consultant, Business Analyst – High Tech

Sales

• Model N is hiring a Regional Sales Manager in our Life Sciences organization, reporting to the Sales Director, Life Sciences and Medical Technology.
• The Regional Sales Manager (RSM) will be responsible for prospecting and closing new business within a designated set of named accounts.
• The Regional Sales Manager (RSM) will act as a business leader, manage own book of business/territory, run business meetings remotely and in person when needed, and close complex deals.

Regional Sales Manager – New Business Sales, Strategic Accounts

Account Manager

• Execution of Established Strategic Partnership Framework
• Categorization, scoring and tiering of our existing partner ecosystem
• Prioritized engagement designed to maximize revenue impact
• Program design and partnership agreement optimization
• Partner Identification & Development
• Proactively identify, research, and engage potential alliance and partnership opportunities.
• Act as a “hunter,” initiating new conversations and building pipeline for strategic partnerships.
• Relationship Management
• Build and maintain strong, trusted relationships with partner stakeholders.
• Serve as a primary point of contact, ensuring partners feel supported, informed, and aligned.
• Program & Project Management
• Coordinate cross-functional efforts to launch, manage, and optimize partner initiatives.
• Track milestones, deliverables, and outcomes to ensure partnerships move forward effectively and drive revenue results.
• Strategic Support
• Contribute thoughtful, data-informed insights to help shape the evolving partnerships strategy.
• Identify opportunities to improve partner engagement, performance, and scalability.
• Collaboration & Communication
• Work closely with Sales, Marketing, and other internal teams to align partner efforts with commercial goals.
• Communicate clearly and consistently with both internal and external stakeholders.

Director, Strategic Partnerships

Customer Success Manager

• Serve as the primary point of contact for assigned managed services customers, owning the overall relationship and success plan
• Develop and maintain customer success plans aligned to contracted services, business objectives, and desired outcomes
• Lead regular customer touchpoints (QBRs, monthly check-ins, service reviews) focused on value realization and performance
• Act as a trusted advisor, helping customers optimize usage and outcomes from managed services
• Partner closely with managed services delivery, operations, and support teams to ensure consistent, high-quality execution of managed services
• Monitor service performance against SLAs, KPIs, and contractual commitments
• Proactively identify risks to delivery, adoption, or satisfaction and drive mitigation plans
• Coordinate escalations and ensure timely resolution of issues impacting customer experience
• Drive adoption of managed services offerings and best practices to maximize customer outcomes
• Identify expansion and upsell opportunities in partnership with Sales and Account Management (CS qualified leads)
• Support renewal processes by demonstrating realized value and service performance
• Advocate for customer needs internally to influence service enhancements and roadmap priorities
• Track and report on customer health, service metrics, and success outcomes
• Leverage customer feedback, usage data, and performance trends to drive continuous improvement
• Contribute to the development of scalable processes, playbooks, and best practices for managed services CS
• Maintain accurate customer records and activity tracking in CRM (e.g., Salesforce, Gainsight)

Customer Success Manager – Managed Business Services

Backend Engineer

• Participate in the upgrade of Model N systems as a member of our Execution team.
• Handle technical complexities and work closely with the Solution Architect/Technical Lead, Client team, On-site Project team, Product Development, DBAs during the execution phase.
• Assist customers with technical tasks related to implementations (hardware/software selection and sizing), deployment, and interface strategy.
• Drive data loading efforts. Work with customer to explain the format of data, help customer with mapping, analyze content, perform data loading, and report errors to customer.
• Actively participate by sharing the Execution experience in building of the Automation Framework of the Upgrade Factory.
• Should be technically bent in coming up with innovative solutions, building utilities for technically complex problems.
• Provide consultation and support to colleagues.

Solutions Analyst, Java/J2EE, SQL

People Operations

• Execute complex or sensitive employee lifecycle cases requiring advanced judgment and policy interpretation.
• Execute and coordinate operational compliance activities, including audit evidence preparation, validation checks, and remediation tracking.
• Partner with HRIS to design and execute Workday testing strategies; identify risk scenarios and validate the downstream impact of system changes.
• Investigate complex discrepancies across global people systems and integrated platforms; perform structured root-cause analysis and recommend corrective actions.
• Perform advanced data extraction, manipulation, and validation to support KPIs, dashboards, compliance reporting, and leadership requests, while identifying opportunities to streamline reporting and reduce manual processes over time.
• Prepare validated datasets and supporting documentation for audits and strategic reporting.
• Support governance of the HR knowledge base (SharePoint) that feeds the AI platform (e.g., Harper), working with content owners to maintain content accuracy and timeliness, proactively identify knowledge gaps, and monitor inquiry routing, handoffs, and escalation workflows. Identify systemic control gaps, escalate risk themes, and recommend operational improvements.
• Provide support to junior team members and contribute broadly across People Operations priorities in a fast-evolving environment.

Senior Consultant, Business Analyst – High Tech

Regional Sales Manager – New Business Sales, Strategic Accounts

Director, Strategic Partnerships

Customer Success Manager – Managed Business Services

Solutions Analyst, Java/J2EE, SQL

Senior People Operations Specialist