People Operations Specialist

Model N

People Operations Specialist supporting HR operations throughout the employee lifecycle at Model N. Focused on improving efficiency and employee experience in a remote environment.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $102,000 per yearWebsite

About the role

Key responsibilities & impact

Respond to Tier 1 & Tier 2 HR operations inquiries and support resolution of employee and manager questions, escalating more complex issues as needed.
Support employee lifecycle activities, including onboarding, job changes, offboarding, terminations, and employee documentation.
Ensure HR operational requests and transactions are completed accurately, efficiently, and in alignment with established processes and service expectations.
Partner with Payroll, IT, Legal, Talent Acquisition, and other cross-functional teams to resolve operational issues and maintain continuity of service.
Drive a consistently high-quality employee experience by providing responsive, thoughtful, and consistent support.
Identify process improvement opportunities and support implementation efforts that improve efficiency, reduce manual work, and enhance service quality across People Operations.
Review workflows and transaction patterns to identify issues and support improvements, including automation and system enhancements.
Maintain and improve job aids, process documentation, and knowledge content that support employee and manager self-service.
Support the ongoing maintenance and optimization of Harper, the company’s HR AI and knowledge platform. Maintain and update content to ensure HR policies, processes, and guidance remain accurate, current, and useful.
Coordinate onboarding for new U.S.-based employees and help ensure a smooth, timely start experience.
Support immigration tracking and coordination in partnership with external immigration counsel and internal stakeholders.

Requirements

What you’ll need

5+ years of experience in People Operations, HR operations, HR shared services, or HR systems support.
Strong experience supporting employee lifecycle transactions and HR operations in a fast-paced environment.
Hands-on experience with Workday HCM, including transaction support, business process execution, and data auditing.
Experience supporting HR operational requests and employee questions with strong attention to detail and sound judgment.
Experience supporting HR compliance activities, audits, and operational reporting.
Strong organizational, analytical, and problem-solving skills.
Ability to manage sensitive and confidential information with discretion.
Strong customer service orientation and a consistent, employee-centered approach to support.
Experience with U.S. onboarding and employment eligibility verification requirements (I-9).
Experience coordinating immigration processes and working with immigration counsel preferred.
Experience with HR service delivery or ticketing platforms (for example, Jira) preferred.
Experience supporting HR knowledge management platforms, AI-enabled service delivery tools, or employee self-service technologies preferred.

Benefits

Comp & perks

Unlimited PTO for salaried employees – because flexibility fuels success
Comprehensive medical, dental, and vision coverage
Health Savings & Flexible Spending Accounts
401(k) with company match to invest in your future
Volunteer Time Off (VTO) to give back to causes you care about
Life and pet insurance for peace of mind
Employee Assistance & Mental Health Programs
Charitable giving opportunities
Professional coaching and career development
…and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

People OperationsHR operationsHR shared servicesHR systems supportemployee lifecycle transactionsWorkday HCMHR compliance activitiesoperational reportingdata auditingimmigration processes

Soft Skills

attention to detailsound judgmentorganizational skillsanalytical skillsproblem-solving skillscustomer service orientationdiscretionemployee-centered approach