Manager – Service Delivery, SaaS - Application Services

Model N

Service Delivery Manager responsible for application services delivery and governance in Hyderabad, ensuring client satisfaction and operational excellence.

Posted 5/26/2026full-timeHyderabad • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

ITSMPMPSDLC

About the role

Key responsibilities & impact

Own and manage Application Services delivery, including L2/L3 support, App Maintenance, and enhancements for assigned accounts.
Act as the single point of accountability for service outcomes, ensuring adherence to agreed SLAs, KPIs, and customer experience indicators.
Lead service governance activities including weekly/monthly service reviews, operational reviews, and support for QBRs.
Oversee ITSM processes including Incident, Problem, Change, Request, and Release Management.
Manage major incidents by coordinating resolution efforts, stakeholder communication, root cause analysis (RCA), and preventive action tracking.
Partner closely with Account Leadership to align service delivery with account priorities, risks, and improvement initiatives.
Identify opportunities to leverage automation, AI-assisted analysis, dashboards, and process improvements to optimize effort, improve MTTR, enhance reporting quality, and strengthen service predictability.
Manage, motivate, and guide cross-functional teams comprising support, development and QA resources.
Ensure effective capacity planning, workload balancing, and skill alignment across the delivery team.
Track service costs, effort consumption, and scope adherence to prevent unplanned or non-billable work.
Proactively identify delivery, application, and operational risks and ensure timely mitigation actions.
Support smooth onboarding of new applications and scope expansions into the Application Services model.

Requirements

What you’ll need

10+ years of overall IT experience
4–6 years in Service Delivery, Project Management, or Managed/Application Services roles
Hands-on exposure to all phases of the SDLC
Experience in managing Application Services or operations in a managed services environment
Solid understanding of ITIL-based service delivery, operational governance, and ITSM best practices
Good to have: certifications like PMP, ITIL, or equivalent credentials in Project Management, or ITSM
Good to have: Experience managing application support portfolios in SaaS, enterprise software, or revenue management domains
Exposure to AI-assisted service management practices, including incident trend analysis, knowledge-base improvement, RCA support, ticket summarization, service reporting, and operational insights
Proven client-facing experience including service reviews, escalations, and stakeholder management
Ability to lead and manage teams of 8–15+ members across multiple technical skill sets
Experience working with global delivery models and distributed teams
Excellent communication skills including verbal, written, presentation, and professional email etiquette
Good understanding of cost management, effort tracking, and commercial aspects of application services
Strong documentation skills with proficiency in MS Office tools
Ability to work effectively in a fast-paced environment while managing multiple priorities
Experience working with diverse teams and multicultural environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Model N Website LinkedIn All Job Openings 501 - 1000 employees Founded 2000 ☁️ SaaS 📋 Compliance 💊 Pharmaceuticals SaaS
Compliance
Pharmaceuticals Model N is a leading provider of revenue optimization and compliance solutions for the pharmaceutical, medical device, high-tech, manufacturing, and semiconductor industries across more than 120 countries. The company offers digital reinvention through industry-specific solutions, enabling customers to maximize their revenue by transforming sales, marketing, channel, finance, and legal processes. Model N's products include platforms for managing provider and payer processes, global pricing, and channel data, as well as intelligence cloud services to ensure compliance and operational excellence. Their services empower companies to streamline operations, scale strategically, and mitigate risks to fuel growth and innovation. Major clients include Pfizer, AstraZeneca, Sanofi, Abbott, AMD, and others, who use Model N’s technology to optimize and automate revenue processes while remaining compliant with global regulatory standards. Manager – Service Delivery, SaaS - Application Services 🔥 1 hour ago 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and manage Application Services delivery, including L2/L3 support, App Maintenance, and enhancements for assigned accounts.
Act as the single point of accountability for service outcomes, ensuring adherence to agreed SLAs, KPIs, and customer experience indicators.
Lead service governance activities including weekly/monthly service reviews, operational reviews, and support for QBRs.
Oversee ITSM processes including Incident, Problem, Change, Request, and Release Management.
Manage major incidents by coordinating resolution efforts, stakeholder communication, root cause analysis (RCA), and preventive action tracking.
Partner closely with Account Leadership to align service delivery with account priorities, risks, and improvement initiatives.
Identify opportunities to leverage automation, AI-assisted analysis, dashboards, and process improvements to optimize effort, improve MTTR, enhance reporting quality, and strengthen service predictability.
Manage, motivate, and guide cross-functional teams comprising support, development and QA resources.
Ensure effective capacity planning, workload balancing, and skill alignment across the delivery team.
Track service costs, effort consumption, and scope adherence to prevent unplanned or non-billable work.
Proactively identify delivery, application, and operational risks and ensure timely mitigation actions.
Support smooth onboarding of new applications and scope expansions into the Application Services model. 🎯 Requirements
10+ years of overall IT experience
4–6 years in Service Delivery, Project Management, or Managed/Application Services roles
Hands-on exposure to all phases of the SDLC
Experience in managing Application Services or operations in a managed services environment
Solid understanding of ITIL-based service delivery, operational governance, and ITSM best practices
Good to have: certifications like PMP, ITIL, or equivalent credentials in Project Management, or ITSM
Good to have: Experience managing application support portfolios in SaaS, enterprise software, or revenue management domains
Exposure to AI-assisted service management practices, including incident trend analysis, knowledge-base improvement, RCA support, ticket summarization, service reporting, and operational insights
Proven client-facing experience including service reviews, escalations, and stakeholder management
Ability to lead and manage teams of 8–15+ members across multiple technical skill sets
Experience working with global delivery models and distributed teams
Excellent communication skills including verbal, written, presentation, and professional email etiquette
Good understanding of cost management, effort tracking, and commercial aspects of application services
Strong documentation skills with proficiency in MS Office tools
Ability to work effectively in a fast-paced environment while managing multiple priorities
Experience working with diverse teams and multicultural environments Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Support Manager 🔥 10 hours ago Notion 501 - 1000 ☁️ SaaS ⚡ Productivity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Product Support Manager leading a team in Hyderabad. Ensuring effective product support operations and driving process improvements for Notion's Customer Experience team. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Senior Manager, Talent Partnership 🕒 5 days ago Randstad 10,000+ employees 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Senior Manager, Talent Partnership overseeing recruitment for management and specialist positions. Providing guidance to team members while developing performance tracking strategies for recruitment success. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Senior Manager – Mainframe Services 🕒 May 15 Ameriprise Financial Services, LLC 5001 - 10000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Senior Manager of Mainframe Services leading Mainframe infrastructure management at Ameriprise Financial. Focused on innovation and operational efficiency across critical systems. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager GIS Manager 🕒 May 6 Verisk 5001 - 10000 Website LinkedIn All Job Openings Manager of GIS/Remote Sensing leading geospatial initiatives within the Catastrophe & Risk Solutions team. Requires expertise in geospatial analytics, data processing, and team management. 🏢🏡 Hyderabad – Hybrid 💰 $500M Post-IPO Debt on 2023-03 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Service Desk Manager – US Focused 🕒 May 2 Base8 11 - 50 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Service Desk Manager overseeing daily team activities and improving service delivery in Hyderabad. Managing dispatch processes and customer satisfaction for IT service desk operations. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

L2 supportL3 supportApp MaintenanceSDLCITILITSMRCAautomationAI-assisted analysisservice reporting

Soft Skills

leadershipstakeholder managementcommunicationteam managementcapacity planningworkload balancingrisk managementproblem-solvingdocumentationmultitasking

Certifications

PMPITIL