Quality Analyst

Model N

Quality Analyst at Model N ensuring software quality assurance during U.S. Pacific Time.

Posted 5/26/2026full-timeHyderabad • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Monitor application health and perform proactive checks during the US time zone
Execute User Administration activities, including access provisioning, approval route configuration, and file placement in secured folders
Manage the ticket queue, ensuring timely first response, SLA adherence, acknowledgements, and ongoing status updates.
Own the Change Management lifecycle—creation, documentation, validation, and promotion across Build, Test, and Production environments.
Coordinate and execute deployment activities in collaboration with Cloud Ops, Customer IT team, third party teams and internal teams.
Drive clear and timely customer communications for approvals, production changes, and planned deployments.
Act as the primary point of contact for customers, providing first-level information and status updates on tickets.
Support QA activities across the Software Development Life Cycle (SDLC) including SIT and UAT support

Requirements

What you’ll need

2-3 years of experience in software testing and quality assurance, validating enterprise software implementations and ensuring reliable system performance.
Ability to work independently or in a team environment and effectively meet project deliverables on time
Strong analytical skills
Excellent communication skills and work during U.S. Pacific Time (PT) hours
Awareness of how AI can support incident analysis, SLA tracking, knowledge-base updates, and recurring issue prevention
BE/BTech or ME/MTech

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Model N Website LinkedIn All Job Openings 501 - 1000 employees Founded 2000 ☁️ SaaS 📋 Compliance 💊 Pharmaceuticals SaaS
Compliance
Pharmaceuticals Model N is a leading provider of revenue optimization and compliance solutions for the pharmaceutical, medical device, high-tech, manufacturing, and semiconductor industries across more than 120 countries. The company offers digital reinvention through industry-specific solutions, enabling customers to maximize their revenue by transforming sales, marketing, channel, finance, and legal processes. Model N's products include platforms for managing provider and payer processes, global pricing, and channel data, as well as intelligence cloud services to ensure compliance and operational excellence. Their services empower companies to streamline operations, scale strategically, and mitigate risks to fuel growth and innovation. Major clients include Pfizer, AstraZeneca, Sanofi, Abbott, AMD, and others, who use Model N’s technology to optimize and automate revenue processes while remaining compliant with global regulatory standards. Quality Analyst 🔥 1 hour ago 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor application health and perform proactive checks during the US time zone
Execute User Administration activities, including access provisioning, approval route configuration, and file placement in secured folders
Manage the ticket queue, ensuring timely first response, SLA adherence, acknowledgements, and ongoing status updates.
Own the Change Management lifecycle—creation, documentation, validation, and promotion across Build, Test, and Production environments.
Coordinate and execute deployment activities in collaboration with Cloud Ops, Customer IT team, third party teams and internal teams.
Drive clear and timely customer communications for approvals, production changes, and planned deployments.
Act as the primary point of contact for customers, providing first-level information and status updates on tickets.
Support QA activities across the Software Development Life Cycle (SDLC) including SIT and UAT support 🎯 Requirements
2-3 years of experience in software testing and quality assurance, validating enterprise software implementations and ensuring reliable system performance.
Ability to work independently or in a team environment and effectively meet project deliverables on time
Strong analytical skills
Excellent communication skills and work during U.S. Pacific Time (PT) hours
Awareness of how AI can support incident analysis, SLA tracking, knowledge-base updates, and recurring issue prevention
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Hard Skills & Tools

software testingquality assuranceincident analysisSLA trackingknowledge-base updatesrecurring issue preventionUser AdministrationChange ManagementSoftware Development Life Cycledeployment activities

Soft Skills

analytical skillscommunication skillsindependent workteam collaborationtime management

Certifications

BEBTechMEMTech