Mitratech

Engineering Manager

• Lead, mentor, and grow a team of software engineers and technical leads across multiple agile teams.
• Foster a culture of accountability, collaboration, and continuous learning.
• Conduct performance reviews, identify growth paths, and build a strong mid-management layer.
• Attract and retain top engineering talent by promoting a high-trust, feedback-driven environment.
• Champion engineering best practices, diversity of thought, and innovation.
• Define and enforce coding, design, and architectural standards across products.
• Provide hands-on technical guidance for complex design and implementation challenges.
• Collaborate with architects to ensure solutions are scalable, secure, and aligned with enterprise standards.
• Promote engineering excellence through code reviews, automation, and performance tuning.
• Partner with Product, QA, and DevOps teams to plan, prioritize, and execute releases.
• Ensure predictable, high-quality delivery within Agile and CI/CD frameworks.
• Track project health, manage risks, and ensure transparency through metrics and reporting.
• Participate in sprint reviews, stakeholder meetings, and release readiness assessments.
• Continuously improve development processes to enhance efficiency and delivery velocity.

Software Development Manager

Customer Success Manager

• Lead and manage a team with 6-10 direct reports.
• Recruit, train, mentor, and manage customer success managers and teams to deliver value.
• Develop and implement customer success strategies, including onboarding, engagement, and retention programs, to achieve key metrics like customer satisfaction, retention, and growth.
• Foster strong customer relationships, turn satisfied clients into advocates, and identify opportunities for upsell and cross-sell to expand business within the customer base.
• Translate strategy into performance requirements, processes, metrics, and technology.
• Work closely with product, sales, marketing, and other departments to ensure unified and positive customer experiences.
• Monitor customer health metrics, analyze customer feedback, and use data to inform strategic decisions, process improvements, and product enhancements.
• Oversee and optimize the entire customer lifecycle, from onboarding and adoption to long-term engagement and renewal, ensuring customers consistently derive value.
• Drive long-term revenue growth and influence future lifetime value through increased product adoption, higher customer satisfaction, reduced churn, and increased customer advocacy.

Software Development Manager

Director of Customer Success