Mitratech

Learning and Development

• Facilitate live virtual and in-person training sessions for clients, partners, and internal teams
• Deliver onboarding programs for new customers and advanced training for existing users
• Adapt delivery style to different audiences
• Design and maintain training materials such as eLearning modules, guides, videos, and help articles
• Translate complex software functionality into clear, user-friendly learning experiences
• Continuously update content to reflect product enhancements and client feedback
• Develop deep knowledge of Mitratech Governance & Risk Solutions and use cases
• Partner with Product and Professional Services teams to stay aligned on updates and roadmap
• Support Customer Success goals by improving product adoption
• Assess client training needs and adjust training materials to address pain points
• Track training effectiveness using feedback, usage data, and performance metrics
• Work closely with Implementation, Customer Success, Support, and Sales teams
• Contribute to the knowledge base content
• Participate in webinars and optimizations occasionally
• Evaluate training programs and implement improvements based on data and feedback
• Stay current with trends in risk technology and adult learning methodologies

Training Specialist

Attorney

• Learn and become proficient in TeamConnect (legal matter management platform)
• Deliver instructor-led training sessions to clients virtually
• Collaborate with Product, Services, Support, and CSMs to understand new features and translate them into training content
• Create and maintain training materials including eLearning courses, job aids, guides, video tutorials, and documentation
• Manage and organize training logistics such as scheduling sessions and coordinating with clients & Project Managers
• Maintain and improve LMS content and structure
• Continuously improve training based on feedback and product updates

Legal Software Training Specialist

SEO Marketing

• Support the performance and optimization of Mitratech’s content across search and website experiences
• Improve discoverability, engagement, and usability of content by aligning it with search intent, user needs, and modern AI-driven search behaviors
• Work closely with the Content Specialist to ensure high-quality, structured, optimized content
• Conduct keyword research and map search intent to content opportunities
• Identify content gaps and partner with Content to optimize for search visibility
• Monitor organic performance and recommend improvements based on trends and insights
• Optimize content structure to answer user questions
• Write and update website page copy
• Support optimization of content for AI-driven discovery and answer engines
• Analyze content performance and recommend optimizations

Content Growth, SEO Specialist

Account Manager

• Own the Partnership relationships, growth, & retention quotas within your territory & operate as the ambassador between Mineral executives & executives within assigned partner accounts.
• Develop additional contacts & sponsor relationships within your territory to navigate the channels of complex multi-sponsor, multi-cycle sales processes.
• Develop strategies to establish additional paths of revenue acceleration that are both within, and outside of, existing pricing & packaging protocols.
• Acquire data and conduct financial analysis that demonstrates the return on investment for all stakeholders.
• Demonstrate strong project management leadership.
• Create, manage, & execute strategic account planning processes & present clear partnership and revenue growth objectives to internal and external stakeholders in the form of quarterly business reviews.
• Lead internal multi-departmental efforts with marketing, revenue, legal, finance, product, & engineering to drive key account-based initiatives forward.

Enterprise Partner Account Manager – HR/HCM, PEO & Broker Ecosystem

Revenue Operations

• Manage recurring reporting for forecast, pipeline, funnel metrics, lead flow, and revenue performance.
• Deliver executive-ready reporting, dashboards, and ad hoc analyses in support of Forecasts, Pipeline reviews, and ad hoc analyses.
• Support segmentation, account prioritization, and territory planning.
• Own compensation planning and commissions process and components (configurations, quotas, team structures, tool, etc.)
• Build and maintain Salesforce dashboards for self-service analytics.
• Create and maintain SOPs, process documentation, and rules of engagement.
• Partner with Sales, Marketing, Enablement, and Customer Success to drive GTM execution.
• Analyze GTM performance through a data focus to surface insights, trends, risks, and opportunities.
• Provide operational inputs for MBRs, QBRs, and leadership reviews.
• Operate autonomously and influence decisions with data-backed recommendations

Senior Analyst, Revenue Operations

Product Manager

• Define and drive the product vision and roadmap for core Embedded Compliance Intelligence capabilities
• Identify opportunities to embed AI into compliance workflows, including regulatory intelligence, automation, and decision support
• Establish and own KPIs tied to adoption, automation rates, compliance outcomes, and revenue impact
• Make and communicate clear prioritization and tradeoff decisions across a complex product landscape
• Translate AI/ML capabilities (LLMs, rule systems, data models) into differentiated product experiences
• Lead experimentation and iterative delivery of AI-enabled compliance features
• Own and evolve core Embedded Compliance Intelligence capabilities
• Lead ongoing customer discovery and validation efforts
• Own delivery from concept through release and adoption
• Align stakeholders across engineering, UX, compliance, GTM, and leadership

Senior Product Manager

Customer Success Manager

• Drive customer engagement, best practices, methodologies, and retention strategies
• Serve as the primary point of contact and strategic liaison for enterprise accounts
• Provide customer training and enablement across the platform and solutions as needed
• Consult with partners and clients to identify goals, success metrics, resources, and timelines
• Set appropriate expectations and advise customers on best practices and adoption strategies
• Own renewals, expansion opportunities, and overall account growth in partnership with cross-functional teams.
• Partner with Marketing to develop enablement materials and training resources that drive adoption
• Assist in developing best practices and methodologies for customer engagement and platform utilization
• Leverage internal tools and collaboration to maintain proactive and consistent client communication
• Contribute to go-to-market initiatives that increase adoption of services and solutions
• Track, document, and communicate account information using CRM and customer success platforms
• Provide regular updates on goals, milestones, adoption metrics, and retention indicators
• Support development and delivery of Executive Business Reviews and Success Plans
• Perform other duties as assigned

Senior Customer Success Manager

Sales

• Serve as the primary point of contact and representative for Professional Services throughout the sales cycle, partnering closely with the Subscription Sales organization.
• Participate in pre-sales discovery meetings, customer presentations, and solution discussions to ensure services requirements are clearly understood and positioned appropriately.
• Develop high-level implementation estimates early in the opportunity lifecycle, including effort, timeline, and resource assumptions.
• Lead the transition from early estimates into formal deliverables, including:
• Defining project scope
• Building cost models
• Documenting assumptions and exclusions
• Identifying dependencies and risks
• Own the creation and finalization of Statements of Work (SOWs) and associated services documentation, ensuring alignment with customer expectations and internal delivery standards.
• Collaborate with internal stakeholders across:
• Professional Services Delivery
• Sales & Account Executives
• Product Management
• Legal/Contracts
• Finance and Deal Desk
• Ensure services offerings are packaged effectively within subscription deals, supporting accurate forecasting and smooth handoff into delivery.
• Maintain strong knowledge of Mitratech’s legal operations solutions, including:
• TeamConnect
• TAP
• Legal Hold
• HotDocs
• Support process improvement efforts related to services quoting, scoping, and sales-to-delivery workflows.
• Act as an internal advocate for services capacity, delivery readiness, and customer success during deal structuring.

Professional Services Sales Manager

Software Engineer

• Play a crucial role in optimizing the efficiency and effectiveness of the engineering department.
• Streamline and automate processes, manage resources, and ensure support for engineering teams.
• Report to the Senior Manager Project Management Office and work closely with engineering leaders and cross-functional teams.
• Facilitate the integration of acquired engineering teams and processes into existing operations.
• Operationalize and maintain access management processes for engineering resources.
• Ensure compliance with access management policies and procedures.
• Implement and enforce policies related to domain list usage and governance.
• Work with DevOps and Engineering Leadership to manage vendor accounts related to engineering software.
• Collaborate with product teams, Accounting/Finance to manage capitalization reports for engineering projects.
• Develop, document, and maintain new engineering policies and MiSOPs.
• Help Product teams prepare for and provide evidence for annual SOC II audit.

Engineering Operations Lead

Enterprise Partner Account Manager

Artificial Intelligence

• Requirements Gathering and Training - Work with business teams to gather requirements, translate them into technical specifications, and train end-users on AI agent functionality and best practices
• Build and Deploy AI Agents - Design, configure, and roll out AI agents using BotDojo and other approved AI tools, implementing workflows and conversation flows based on business requirements
• Technical Support and Documentation - Provide ongoing technical support to users, maintain documentation for all AI agents, and stay current with platform updates and new features
• Monitor and Maintain Operations - Track AI agent performance, troubleshoot issues, perform regular maintenance and updates, and ensure optimal functionality across all deployed agents
• System Integration and Scripting - Integrate AI agents with existing company systems and databases using scripting languages, and create automated workflows for data processing and agent configuration
• Quality Assurance and Compliance - Ensure AI agents meet company security standards, data privacy requirements, and quality guidelines while maintaining proper documentation and version control
• Performance Analysis and Optimization - Analyze usage metrics and performance data to identify improvement opportunities and generate reports on business impact and efficiency gains