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Mitratech

Customer Service Representative

Mitratech

Customer Service Representative at Mitratech serving clients via phone, email, and chat. Resolving inquiries using background screening software in a fast-paced collaborative environment.

Posted 6/3/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as the first point of contact for client/applicant inquiries across phone, email, chat, and support portal
  • Gather and assess information to understand issues and provide effective solutions
  • Research, troubleshoot, and resolve issues within established SLAs
  • Communicate workarounds, next steps, or escalations clearly and professionally
  • Accurately document all client/applicant interactions and case details
  • Prioritize and manage cases based on severity and urgency
  • Meet weekly/monthly customer satisfaction (CSAT) and performance goals
  • Collaborate and support all internal teams/products to resolve complex or escalated issues

Requirements

What you’ll need
  • Customer-focused mindset with strong problem-solving skills
  • Ability to multitask and stay organized in a high-volume environment
  • Excellent verbal and written communication skills (English required; bilingual a plus)
  • Strong time management and attention to detail
  • Comfort working with software tools; technical aptitude or interest preferred
  • Proficiency with G Suite (Gmail, Docs, Sheets, etc.)
  • Experience with Salesforce, Zendesk, or other case management software is a plus
  • Ability to work independently and as part of a team
  • Motivation to learn, grow, and contribute to team success
  • A minimum of a one-year commitment to the CSR role

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvingmultitaskingtime managementattention to detail
Soft Skills
customer-focused mindsetorganizational skillsverbal communicationwritten communicationteam collaborationindependencemotivation to learn