Account Manager

Mitratech

Account Manager at Mitratech focusing on customer portfolio management. Driving revenue retention and account growth for clients across various sectors.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $67,000 per yearWebsite

About the role

Key responsibilities & impact

Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.
Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account.
Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions.
Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.
Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.
Assist leadership in building and maintaining a retention and new revenue forecast.
Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions.
Keep up to date knowledge of the industry, as well as the competitive posture of the company.

Requirements

What you’ll need

Bachelor's Degree; or equivalent experience
A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.
Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
Capable of working independently with minimal supervision and in a team environment.
Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings.
Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
Proficiency in all MS Office & Google Office applications.
Travel up to 10%

Benefits

Comp & perks

Health, Dental & Vision Insurance *
401 (k) + Employer Match *
Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities *
Employee Recognition
LinkedIn Learning Platform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experienceaccount managementrevenue retentionupsell opportunitiescross-sell opportunitiesforecasting accuracypipeline developmentcustomer valuenegotiationbusiness reviews

Soft Skills

customer-drivenrelationship buildingproject managementorganizational skillsproblem-solvingtime managementindependent workteam collaborationeffective communicationadaptability

Certifications

Bachelor's Degree