Minor Hotels Europe and Americas

Technical Writer

• Develops competency in own area of expertise.
• Shares expertise and provides guidance and support to others.
• Interprets clients needs.
• Completes own role independently or with minimum supervision.
• Identifies problems and relevant issues in straightforward situations and generates solutions.
• Contributes in teamwork and interacts with customers.

Human Resources

• Serve as the primary point of contact for level 2 escalations from client.
• Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
• Provide guidance and support to Team Members and Delivery Manager.
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
• Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
• Lead special projects and initiatives as assigned by senior management.

HR Operations – Engagement Manager

Solutions Engineer

• Design and architect robust, scalable, and secure EUX solutions tailored to specific client requirements.
• Act as the SME lead in the presales process, working closely with sales teams to qualify opportunities, develop proposals, and deliver compelling presentations and demonstrations.
• Maintain deep expertise across multiple Employee Experience Portfolio and related technologies.
• Engage with potential clients, understand their business challenges and technical requirements, and articulate the value proposition of the proposed solutions.
• Maximize scoring and mitigate competitive advantage by optimizing the solution and response.

Service Desk, Workplace Services – On Site Support Presales Solutions Architect

Business Analyst

• Gather and document detailed data requirements from stakeholders and translate them into technical specifications.
• Map data attributes from the Enterprise Data Model (EDM) to consumer system needs and define transformation logic.
• Develop and maintain comprehensive data specification documents, including mappings and data quality rules.
• Collaborate with data engineering teams to address EDM gaps and ensure accurate, consistent data delivery.
• Perform data validation, quality checks, and communicate progress effectively to technical and business teams.
• Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.

Project Manager

• Provide project management support for product and packaging innovation projects from concept development, feasibility validation, R&D, business proposal and approval
• Assist in project kick-off discussions and collaborate with all stakeholders to ensure team is aligned on the overall scope, timelines and objective
• Coordinate and facilitate project discussions, including kick-off meetings, project update meetings and lesson learnt sessions
• Monitor project progress in terms of deliverables and milestones and maintain up-to-date records using project management tools and spreadsheets
• Work closely with senior team members and assist in all day-to-day activities related to project execution

Marketing Project Coordinator – FMCG

Frontend Engineer

• Develop and maintain Angular applications
• Collaborate with engineering teams for R&D
• Design scalable frontend architectures using Micro Frontends
• Optimize application performance and manage complex states
• Participate in code reviews and testing processes

Angular Developer – 4 to 6 Years

Insurance

• The position is responsible for making policy changes per the CRM request in accordance with the state regulations and business rules.
• The incumbent should have experience in P&C Auto and should be well versed with the business terminologies and basics of P&C Auto Insurance in US.
• Process high volume of policy update work coming in from CRM
• Maintain high quality standard
• Should be able to interact with our US based clients
• Can provide training to team members and colleagues as needed

Process Associate, Senior Associate – P & C Insurance

Software Engineer

• Write software programs using specific programming languagesorplatforms and related tools, platform and environment.
• Write, update, and maintain computer programs or software packages to handle specific jobs, such as tracking inventory, storing or retrieving data, or controlling other equipment.
• Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
• Write or contribute to instructions or manuals to guide end users.
• Is able to make sure the coding is bug free and data is secured without any data leakage vulnerability.

SFMC Developer

Operations

• As the production lead, you are responsible for the Sampling department within precious metal recycling and for leading and developing your team.
• You ensure that all local, international and Heraeus internal policies and laws are complied with to guarantee the safe operation of the area.
• You are also responsible for timely notification to EHS about planned changes and new investments, as well as the immediate reporting of deviations from normal operation and workplace accidents.
• You manage the area to achieve the highest efficiency standards and ensure operational excellence, while guaranteeing compliance with regulatory, quality and delivery requirements.
• Close collaboration with planning, sales and other production and support functions across the entire precious metal recycling operation is a key part of your role.
• In addition, you are responsible for internal personnel and capacity planning and you contribute to strategic planning and decision-making regarding equipment and investments.
• Last but not least, you coordinate projects and processes.

Head of Operations Sampling

Manager

• Serve as the primary onshore face to client leadership and AMS governance teams
• Manage a client environment with high levels of micromanagement, establishing boundaries, resetting expectations, and enforcing governance
• Drive weekly, monthly, and quarterly leadership connections
• Lead negotiations on SLA interpretation, priority conflicts, and classification debates
• Own end‑to‑end AMS operations across 13+ countries and 1100+ monthly tickets
• Enforce networking discipline to eliminate leakage and unbilled work
• Implement strict ITIL processes for Incident, Problem, Change, Service Request handling
• Address persistent resource attrition cycles and ensure knowledge retention
• Secure commercial discipline by ensuring proper effort categorization
• Establish a clear governance framework across onshore/offshore teams
• Prepare and lead operational reviews, watchlist updates, escalations, and improvement plans

Service Delivery Manager – Fixed Term

• Oversee project lifecycle and deliver high-quality results
• Act as primary client liaison and ensure alignment with business objectives
• Lead cross-functional teams and monitor project progress
• Optimize processes and inform transformation strategies across teams

Salesforce Project Manager

Backend Engineer

• Define and drive enterprise and solution architecture strategy and governance
• Lead technical design sessions to architect scalable, secure, and robust solutions
• Ensure strategic alignment with client’s enterprise architecture and validate design decisions
• Provide technical leadership and mentorship to development teams
• Oversee development progress to maintain consistency with architectural vision
• Evaluate emerging technologies and recommend appropriate solutions
• Collaborate with internal and external teams to resolve dependencies and deliver high-quality solutions
• Guide Proof-of-Concepts to address customer pain points and accelerate innovation

Architecture Leader – .Net/Cloud

Administration

• Manage, monitor, and optimize MapR-based Hadoop clusters in a production environment
• Oversee daily operations, including cluster health checks, performance tuning, capacity planning, and system upgrades
• Perform installation, configuration, patching, and version upgrades for MapR distributions and ecosystem tools
• Configure, support, and optimize multi-tenant setups, ensuring isolation, resource fairness, and performance SLAs
• Manage YARN queues, ACLs, quotas, and security policies per tenant requirements
• Diagnose and resolve cluster performance issues, bottlenecks, and failures across MapR FS, YARN, Spark, Hive, Kafka, and related services
• Manage node failures, job failures, and cluster rebalancing while maintaining uptime
• Automate alerting, monitoring, and reporting using tools like MapR Control System (MCS), Grafana, Nagios, Prometheus, or similar
• Implement and manage security features such as Kerberos, Ranger/Sentry policies, SSL encryption, and user/role management
• Ensure compliance with internal and external standards for data governance and security
• Maintain reliable backup and DR strategies using MapR snapshots, mirrors, and failover configurations
• Ensure 24/7 availability of production environments and participate in on-call rotation
• Develop automation for operational tasks using Python, Shell scripting, or Ansible

Hadoop Administrator

Program Manager

• Coordinate cross-functional teams including Quality, Manufacturing
• Facilitate the transfer of technical documentation including process specifications, analytical methods, and validation protocols
• Oversee scale-up activities and ensure reproducibility at the receiving site
• Develop and maintain strategic roadmaps, incorporating scenario planning, resource allocation, and benefits realization
• Engage with customer stakeholders to understand domain-specific challenges and translate them into actionable project plans
• Ensure adherence to regulatory standards (FDA, EMA, ICH Q10) and internal quality systems
• Lead stage-gate reviews and steering committee updates
• Maintain audit readiness and documentation integrity
• Facilitate workshops, interviews, and planning sessions to gather insights and co-create strategies with customer teams
• Monitor project health using KPIs and dashboards, and proactively address risks, issues, and dependencies
• Support change management, communication, and training activities across the portfolio

Program Manager – Pharmaceutical Manufacturing, Tech Transfer

• Contribute to the success of technical projects by ensuring their smooth execution, co-defining technical direction and working methods with the team.
• Analyze requirements and technical constraints to propose suitable solutions while ensuring the quality of deliverables.
• Support developers in their skill development, notably through pair programming sessions and mentoring.
• Actively participate in the development of technical solutions (design, coding, testing, documentation) in collaboration with the team.
• Step in on complex technical phases, bringing your expertise while encouraging knowledge sharing.
• Maintain continuous technological monitoring and share discoveries with the team to foster collective innovation.