HR Operations – Engagement Manager
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Kolkata • India
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About the role
- Serve as the primary point of contact for level 2 escalations from client.
- Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
- Provide guidance and support to Team Members and Delivery Manager.
- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
- Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
- Lead special projects and initiatives as assigned by senior management.
Requirements
- Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
- Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
- Excellent communication skills, including written, verbal, and presentation skills.
- Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
- Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
Benefits
- comprehensive wellness benefits including health checks
- telemedicine
- insurance with top-ups
- elder care
- partner coverage
- new parent support via flexible work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR Servicesemployee engagementHR service deliveryHR operationsHRIS systemsMicrosoft Office Suite
Soft skills
interpersonal skillscommunication skillsproblem-solving skillsattention to detailcustomer-centric mindsetcollaborationinfluenceprioritizationtime management