Minor Hotels Europe and Americas

Consultant

• Understand the client business process, current and future, and map it to the technologies being used
• Functionally customize the application
• Partner with application developers to design application enhancements and extensions
• Work with business users to implement process changes
• Facilitate workshops, integration testing, and user acceptance testing
• Engage actively in internal and external knowledge developments

Senior Application Consultant

Engineer

• Deploy and configure K3s clusters across heterogeneous hardware (bare metal, ARM/x86 nodes, and accelerators).
• Integrate Kubernetes with Linux-based infrastructure bootstrapped via PXE, OTA, and other provisioning methods.
• Develop and maintain custom Kubernetes controllers, CRDs, and operators to extend platform capabilities.
• Automate cluster provisioning, node registration, and upgrade workflows.
• Monitor platform health using Prometheus, Grafana, and Kubernetes Events.
• Enforce network policies, RBAC, secrets management, and container security best practices.
• Optimize Kubernetes performance on constrained hardware and air-gapped systems.
• Troubleshoot container runtimes, DNS resolution, and overlay networking (e.g., Calico, Flannel).

K3S Engineer

Sales

• Ensuring the efficient and accurate management of NA CIS PSS opportunities and the ongoing integrity of our opportunity data.
• Supporting our global presales organization by facilitating smooth operational workflows, accurate reporting, and correct resource allocation.

Lead Sales Operation Analyst

Cloud Engineer

• Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications.
• Applies scientific methods to analyse and solve software engineering problems.
• Responsible for the development and application of software engineering practice and knowledge.
• Requires the exercise of original thought and judgment and the ability to supervise the technical and administrative work of other software engineers.
• Builds skills and expertise of his or her software engineering discipline to reach standard expectations for the applicable role.
• Collaborates and acts as team player with other software engineers and stakeholders.

Senior Java, AWS Developer

Manager

• Deliver high-quality work to drive customer satisfaction
• Build creative solutions with clients and colleagues while embracing a collaborative mindset
• Mentor consultants/associate consultants and motivate a successful team behavior
• Assess clients' problems critically and structure analyses
• Apply methodologies to deliver exceptional results carefully tailored to customer needs
• Collaborate with teams and clients to define long-term vision and strategies
• Mentor and coach others to deliver quality results and promote others' professional development

Senior Manager – Tech Change Management

Software Engineer

• Develop and maintain AEM components templates workflows and integrations tailored to insurance use cases.
• Collaborate with architects and business analysts to translate insurance requirements into scalable AEM solutions.
• Implement responsive and accessible frontend interfaces using HTML5 CSS3 JavaScript and modern frameworks.
• Integrate AEM with backend systems such as policy administration CRM and analytics platforms.
• Ensure code quality performance optimization and adherence to development best practices.
• Participate in Agile ceremonies and contribute to sprint planning estimation and delivery.
• Support testing deployment and postproduction activities across multiple insurance platforms.
• Troubleshoot issues and provide timely resolutions in alignment with service level expectations.

Senior AEM Developer

• Deliver process mining and optimization projects using Celonis, UiPath and/or SAP Signavio
• Translate insights into actionable improvements across business functions
• Lead process mining engagements using Celonis, UiPath and/or SAP Signavio
• Scope and lead process analyses in line with organizations’ business objectives
• Analyze inefficiencies and recommend process improvement opportunities
• Collaborate with stakeholders to define process improvements

Senior Consultant – Process Engineering

• Lead cross-functional teams in process redesign and optimization.
• Define automation strategy aligned with business transformation goals.
• Architect and implement ServiceNow workflows and Agentic automation solutions.
• Serve as SME for ServiceNow integrations and intelligent automation.

Management Consultant, Process Engineering

• Lead transformation initiatives from strategy to execution, ensuring alignment with business goals
• Conduct stakeholder analysis, impact assessments, and readiness planning to pave the way for successful change
• Develop and deliver communication, training, and engagement strategies that resonate
• Design and facilitate leadership alignment programs to drive executive sponsorship and commitment
• Run interactive workshops and feedback sessions to monitor adoption and course correct as needed
• Mentor junior consultants, fostering a culture of excellence and collaboration
• Partners with clients and internal teams to ensure change efforts are strategically integrated and sustainable

Senior Consultant

• Lead cross-functional teams in process redesign and optimization
• Define automation strategy aligned with business transformation goals
• Architect and implement ServiceNow workflows and Agentic automation solutions
• Serve as SME for ServiceNow integrations and intelligent automation

Senior Manager – Process Engineering, Service Now

Director

• Sell and deliver large-scale, complex OCM transition and transformation programs across industries and geographies
• Define and implement integrated change management strategies aligned with business goals
• Oversee stakeholder engagement, change readiness activities, and adoption measurement frameworks
• Design and lead leadership engagement initiatives, including executive alignment, sponsorship, and communication strategies
• Coach and develop high-performing teams across multiple grades and geographies
• Serve as a trusted advisor to senior leadership and executive stakeholders
• Contribute to capability development, thought leadership, and business development efforts.

Director – Org Purpose

• Lead and manage transformation projects from inception to completion, ensuring timely delivery and quality outcomes.
• Conduct comprehensive data analysis to identify trends, inefficiencies, and opportunities for improvement.
• Develop and document business process models, workflows, and strategic plans.
• Collaborate with cross-functional teams and clients to gather requirements, provide insights, and develop tailored solutions.
• Prepare and deliver reports, presentations, and recommendations to senior management and stakeholders.
• Monitor project progress, manage risks, and provide regular updates to clients and internal teams.
• Mentor and guide junior analysts and consultants, fostering a culture of continuous learning and development.
• Stay current with industry trends, best practices, and emerging technologies in transformation management.

Senior Consultant – Transformation Management

Process Engineering Consultant

Artificial Intelligence

• Support data-driven transformation initiatives with a focus on data governance, management, and AI readiness.
• Collaborate cross-functionally with business, IT, and data teams to design, implement, and operationalize data governance frameworks and modern data platforms.
• Coordinate and deploy data governance initiatives, ensuring alignment with organizational objectives.
• Design, refine, and maintain data governance frameworks tailored to specific business or functional areas.
• Apply industry best practices and frameworks (e.g., DAMA, DCAM) in data governance.
• Define and substantiate roles, responsibilities, operating models, standards, and policies for data governance at application and use case levels.
• Enable iterative and incremental deployment of data governance per use case, data object, or domain.
• Ensure consistent data management practices that meet client standards and comply with external regulations.
• Coordinate between stakeholders to secure cross-functional alignment.
• Focus on data quality, data integrity, and the application of governance frameworks to project-specific scopes.
• Support the establishment of modern data estates/platforms, including architecture advisory (AWS, Azure, etc.).
• Contribute to AI readiness by supporting active data management, semantic layers, and metadata enablement.

AI Readiness Strategy Management Consultant

Call Center Representative

• Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise goals (e.g., cost transformation, customer experience, digital enablement)
• Design target operating models for contact centers and service functions, including channel strategy, organizational structure, capability enablement, and governance
• Lead diagnostic assessments to identify performance gaps and transformation opportunities across the service value chain
• Develop enterprise-wide routing and interaction strategies that leverage intent, personalization, and AI to enhance customer journeys
• Advise clients on digital deflection and self-service strategies that reduce volume, improve satisfaction, and enable scale
• Guide strategy and roadmap development for workforce transformation, including the future of work, AI-human collaboration, and talent evolution in service environments
• Translate strategic recommendations into actionable transformation roadmaps with prioritized initiatives, KPIs, and change levers