Sell and deliver large-scale, complex OCM transition and transformation programs across industries and geographies
Define and implement integrated change management strategies aligned with business goals
Oversee stakeholder engagement, change readiness activities, and adoption measurement frameworks
Design and lead leadership engagement initiatives, including executive alignment, sponsorship, and communication strategies
Coach and develop high-performing teams across multiple grades and geographies
Serve as a trusted advisor to senior leadership and executive stakeholders
Contribute to capability development, thought leadership, and business development efforts.

Requirements

15+ years of experience in change management, transformation leadership, or organizational design
Proven success leading OCM projects related to Outsourcing, Managed Support Services transitions, divestitures, mergers and acquisitions, and Agile POD Delivery
Experience in leading multi-country OCM programs, including transformations related to Global Contact Center, Global Operating Model support, Service Desk implementations
Proven experience and knowledge of ServiceNow, SuccessFactors, ITSM processes, etc.
Experience in leading organization, org purpose and strategic initiatives
Strong strategic thinking, client advisory, and leadership capabilities
Deep knowledge of change and transformation frameworks and methodologies
Experience working directly with senior executives and C-level stakeholders
Team player with high work ethics, a collaborative leadership style, and a passion for developing others.

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

change managementtransformation leadershiporganizational designOCM projectsAgile POD DeliveryServiceNowSuccessFactorsITSM processesstakeholder engagementadoption measurement frameworks

Soft Skills

strategic thinkingclient advisoryleadership capabilitiescollaborative leadershipcoachingteam developmentcommunication strategiesexecutive alignmenthigh work ethicspassion for developing others