MillerKnoll

Director

• Drive sales through proper management, goal setting and evaluation
• Achieve Store and Regional goals
• Ensure adherence to merchandise standards
• Manage all store business files and staff

Regional Store Director

Sales

• Support the perfect execution of the day-to-day: quoting, Sales Order Processing, Production Updates, Shipping Arrangements & Post Delivery Customer Service Issues, for all HH Collection product lines for both USD & Euro Orders.
• Answer incoming phone calls and web inquiries
• Enter all new clients on customer card and send new client welcome packet to all new account holders
• Provide information on products, pricing, lead times, specifications, etc.
• Outreach/Prospect for new clients and territories
• Process and support the shipment of new client sample library requests
• Follow up on quotes and after sales follow up, nurturing existing relationships with consistent follow-up
• Process credit card payments, record deposits in Business Central, release orders, and follow-up on balance due notices to collect payments
• Assist in coordinating correct freight charges for client orders and ensuring ship-to information is complete; provide tracking updates as needed.
• Update approvals for CFAs/SFAs / DFAs
• Run weekly Order Status reports, manage open orders, update clients as needed, and review order hold reports
• Initiate customer service claims to Client First teams, organizing replacements/local repairs as needed and track through resolution,
• Complete and submit refund request forms for overpayments
• Provide and send sample/tear sheets and perform fabric shops as needed
• Assist with mailers and create eblasts
• Stay informed of new HH products and other general information of interest to customers

International Sales Assistant

Manager

• Communicate quality and engineering information as required, with both internal and external resources.
• Develop, negotiate, and implement contracts with value of $500k to $5 million.
• Lead Strategic Sourcing for spends of $500k to $5 million.
• Participate productively and constructively as a member of cross functional teams, as required.
• Responsible for relationship management, with peers at assigned suppliers, with coaching.
• Responsible for spends between $10 - $40 million and/or savings of $100k to $1 million in annual, sustainable cost savings.
• Support and coordinate with engineers to implement VAVE improvements.
• Understand and apply formal project management principles to work as appropriate.
• Set and meet own milestones and expectations.
• Understand and interpret cost breakdowns of suppliers.
• Based on facts observable on the shop floor, achieve agreement with supplier on current cost elements, with supervision.
• Understand philosophy and tools of lean manufacturing via the Herman Miller Performance System (HMPS); successfully solve small to medium, "on-the-floor" problems using the Plan, Do, Check and Act (PDCA) process, with coaching; demonstrate use of change-over, standard work, and material and information tools to highlight problems, with coaching.
• Work is primarily contained within one country or contiguous global region.
• Performs additional responsibilities as requested to achieve business objectives.

Supplier Development Manager

Account Manager

• Plan, organize, and oversee projects for direct accounts from initiation to completion.
• Develop timelines, track milestones, and ensure adherence to deadlines.
• Serve as the primary point of contact for direct account clients.
• Communicate project updates, requirements, and deliverables clearly and professionally.
• Work closely with sales, design, logistic, and support teams to align project goals.
• Monitor project deliverables for accuracy and compliance with client specifications.
• Implement corrective actions when necessary to maintain quality standards.
• Prepare regular status reports for stakeholders.
• Maintain comprehensive project documentation for reference and audits.

Solutions Engineer

• Design, build, and implement AI agents using low-code platforms such as Copilot Studio, with a strong focus on prompt engineering and conversational design.
• Research novel low/no-code platforms and design, document, and disseminate best practices for agentic development using low/no-code platforms.
• Create and maintain comprehensive technical documentation for all AI agents, including instruction sets, integration maps, security compliance documentation, testing procedures, troubleshooting guides, and user guides to ensure knowledge transfer and long-term sustainability.
• Maintain and support the existing AI agent fleet, including instruction set refinements, knowledge source updates, security group management, performance optimization, and production incident response.
• Conduct UAT coordination, quarterly business reviews, and implement rollback procedures when needed.
• Participate in the full solution lifecycle, including solution design, build, testing, implementation, and post-launch support.
• Integrate AI agents with enterprise data sources using Power Platform connectors, Power Automate Flows, agent-to-agent calling, Model Context Protocol (MCP), and API-based integrations where appropriate.
• Configure and manage security controls including O365 security groups, multi-tier access models (SharePoint + security group), PII redaction logic, and data classification compliance.
• Ensure agents meet internal security and privacy requirements for handling confidential employee data.
• Partner with product owners and business stakeholders during discovery and intake phases to help define use cases, assess complexity, and set realistic expectations.
• Advise teams on data integrity, documentation structure, and knowledge readiness to ensure content is suitable for AI-driven solutions.
• Provide guidance on how to structure documentation and knowledge assets for effective AI consumption.
• Help the business understand that strong AI outcomes depend on strong data practices, and coach teams on how to improve inputs.
• Contribute to the development of repeatable patterns, templates, and best practices to accelerate future agent builds.
• Measure success through adoption, usage, and business impact rather than just delivery.

AI Solutions Engineer

Procurement

• Execute sourcing strategies that support the retail growth strategy, deliver assortment expansion, and strengthen the financial performance of the business.
• An understanding of supplier capabilities, country-specific advantages, risk exposure, and long-term capacity requirements will guide strategies.
• Align supplier allocation and sourcing decisions with country core competencies, margin targets, product requirements, and capacity to support successful new product development.
• Support strategies to expand and diversify the supplier base in alignment with retail growth strategies, prioritizing quality, scalability, lead times, and product capability.
• Support vendor rationalization and re-sourcing efforts to optimize cost structure, improve product quality, and delivery performance.
• Continuously evaluate and optimize the supplier matrix, providing recommendations for development, growth, or exit plans based on strategic alignment and performance.
• Advance responsible sourcing practices and strengthen supplier performance in quality, sustainability, and risk management.
• Analyze supplier performance, reliability, and compliance to inform sourcing decisions and execute strategies to drive continuous improvement and accountability across the supply base.
• Lead strategic oversight of supplier-owned inventory performance, analyzing monthly variances against order forecasts to inform procurement decisions, mitigate supply risks, and drive continuous improvement in inventory planning.
• Support cost negotiations and identify cost-saving opportunities across strategic suppliers and key collections.
• Collaborate with Innovation and Product Development teams to integrate sustainable materials and minimize environmental impact in both production and logistics.
• Travel domestically and internationally (~20%) to maintain strong relationships with suppliers and regional teams.

Sourcing Manager, Retail

Operations

• Serve as the central point of oversight for how E-Commerce teams engage with digital platforms and enterprise systems.
• Ensure that business teams are fully empowered to use tools effectively.
• Act as a conduit between E-Commerce, Product Management, and Technology.
• Drive alignment, efficiency, and continuous improvement across platforms, processes, and roadmaps.
• Own the workflows and oversight of E-Commerce teams’ use of internal digital platforms (e.g. NetSuite, SFCC, SFDC).
• Troubleshoot business-as-usual (BAU) issues and coordinate with SMEs to resolve.
• Create clear processes, guidelines, and documentation for platform use.
• Oversee onboarding and integration of enterprise systems, ensuring usability and adoption for retail teams.
• Submit and track tickets related to platform bugs; maintain transparent communication on progress considering business priorities and promotional calendars.
• Continuously identify and implement efficiency improvements based on evolving business needs.
• Lead and mentor Digital Operations Analyst & Quality Assurance team focused on operational monitoring of digital platforms, site QA, and regression testing.
• Develop and maintain a comprehensive daily QA checklist to validate site functionality, content accuracy, and promotional readiness.
• Establish escalation procedures and performance metrics to ensure swift issue resolution.
• Partner closely with the E-Commerce and Technology teams to prioritize and communicate defects, enhancements, and testing outcomes.
• Act as the primary liaison between E-Commerce and Product Management teams, surfacing requirements and prioritization of work as it relates to enterprise systems.
• Partner with Product to ensure enhancements and platform initiatives align with team objectives and customer experience goals.
• Collaborate on sprint planning and ticket prioritization to balance business needs with brand strategy.
• Develop a deep understanding of the digital customer experience and identify opportunities for improvement.
• Ideate enhancements informed by business goals, competitor insights, and market analysis.
• Provide input into long-term platform strategy to support growth and scalability.

Digital Operations Manager

Sourcing Manager

Outside Sales

• Develop and manage relationships with existing & prospective clients
• Identify opportunities for growth in collaboration with sales team
• Maintain product knowledge to articulate the portfolio
• Maximize commercial opportunities by understanding business trends
• Capture project information on Salesforce
• Provide accurate and timely reports to VP of Global Sales
• Develop strategic sales plans for existing and new business
• Build market share within the territory
• Organize product technical knowledge training
• Manage showroom sample stock and participate in events
• Host client events in the Chicago showroom

Territory Sales Manager

Client Services Representative

• Execute cancellations, review cancellation reporting and disseminate information as needed.
• Collect all necessary data and documentation to effectively process non-quality related claims and credit memos accordingly.
• Process accessory, employee and retail partner purchase orders.
• Review web sample orders and reporting.
• Assist with and execute projects to support companywide objectives.
• Serve as a general point of contact for client services as it relates to our three Textiles brands.
• Additional duties as assigned.