MillerKnoll

Operations

Oversee the opening of stores for MillerKnoll Retail.
Interact with cross-functional teams including Real Estate, Design, Construction, Operations, Marketing, Supply Chain, IT, and Finance to ensure on-time and successful opening of all company operated stores.
Main point of contact on-site; aid where needed, project manage and offer operational support to cross-functional business partners and Field Management throughout the new store opening (NSO) process.
Manage the NSO process from end to end, ensure successful store openings, budgets, and consistent execution of individual brand standards.
NSO project Lead and main point of contact to ensure consistency and best practices across store openings
Daily interfacing with Senior Manager Retail Operations on day-to-day workload, both during openings and non-openings
Point of contact on other retail store operational needs
Responsible for completion of on-site project operations-readiness checklists
Responsible for prompt resolution of project delays to keep project on schedule
Conduct and manage NSO calls/meetings
Follow new store opening procedures and processes for completion of branded openings
Coordinate with IS, HR and other support groups to ensure proper setting up of store systems
Complete New Store Opening Airtable tasks, including reporting, and after-action analysis
Work with cross-functional teams on continuous improvement initiatives
Work with cross-functional teams to aid coordination of training, equipment, systems, and overall store operations pre and post opening
Support retail team/stores daily as needed and assigned post openings
Completion of AD HOC Operational and Systems projects during non-store opening time
Support stores in an Operational capacity
Responsible for individual travel budgets as assigned

Senior Manager, Retail Operations