MillerKnoll

Sales

• Drive revenue growth across the Midlands & South West of England
• Deliver NaughtOne UK growth strategy with A&D practices and dealers
• Manage defined territory and deliver agreed sales outcomes
• Attend trade shows and marketing events to grow brand presence

UK Sales Manager – Midlands, South West

Sales Operations Manager

• Supports a regional sales team by providing advanced, diverse and confidential administrative/project support.
• Acts as the central resource hub for team(s), directing and facilitating connections with stakeholders.
• Acts as the Salesforce resource and forecasting lead; promotes adoption and provides reporting.
• Assists in the implementation of strategic initiatives within assigned region/area.
• Collaborates with Sales Readiness to onboard and train field sales employees.
• Conducts market research and develops clients/competitor information.
• Plans and coordinates internal and external meetings, trainings, and events.
• Provides contract knowledge and support to the field sales team.
• Provides marketing support by developing marketing tools for sales employees.
• Provides OPEX/Budget analysis, management, planning and execution.
• Provides technology support as needed.
• Serves as a resource for market planning.

Account Executive

• Develop and implement a national account strategy that supports MillerKnoll growth ambitions
• Generate revenue within accounts that show YOY growth and/or increased share of wallet, per assigned goals
• Perform quarterly business reviews within all accounts

Strategic Account Executive

• Accountable for penetrating high impact, new & competitively held Education accounts.
• Manage, grow and defend existing key accounts that are strategically significant with a mix of new and existing accounts that typically cross geographies.
• Lead and operate within complex networks and relationships for these highly visible accounts.
• Conducts all sales activities and processes within the parameters of the MillerKnoll Sales process, utilizing corporate tools/resources provided.
• Develops programs, strategies, leading or participating in winning projects.
• Builds a pipeline for sales opportunities.
• Drives ECommerce activities within Edu sales process including discovery, client management, post installation dealer and customer training.
• Develops/builds volume within assigned accounts to a sustainable level applying lessons learned to provide optimal MillerKnoll buying experience.
• Develops/owns the account/contract and opportunity strategy, communicates to selling team and dealer(s) in the local market(s).
• Influences and/or responds to the customer buying team to make a decision to purchase or expand our solution, typically a non-RFP process.
• Proactively develop/maintain a personal network of MillerKnoll 'can do' allies to provide sales support for these accounts, to demonstrate design capabilities, schedule client trips, do product presentations, and develop facility strategy to achieve desired results.
• Maintains Salesforce (CRM) information so Sales Leadership can accurately complete monthly forecasts of expected sales volume, by account, by product line.
• Manages within assigned expense budget.
• Provides insights to key stakeholders/mobilizers that will make a case for change or help them realize a need through demand generation.
• Researches accounts to understand their business priorities and objectives, competition, key stakeholders/mobilizers as well as possible trigger events for their purchasing patterns.
• Utilizes peer-to-peer networking and social media to make connections with key stakeholders and protects accounts from competitive intervention.
• Works with the customer buying team to understand, develop and bring consensus on the business need.
• Create account plans for assigned Education institutions to include long term goals, strategies and actions.
• Share Herman Miller’s POV with key account contacts and stakeholders to continue to position us as a knowledge leader.
• Client’s POC on large projects within assigned MillerKnoll held contracts, responsible that our contractual obligations are met/exceeded.
• Performs additional responsibilities as requested to achieve business objectives.

Education Strategic Account Executive

Manager

• Support the Repair and Maintenance (R&M) program for all MillerKnoll retail locations across the United States and Canada.
• Ensure compliance of all life safety systems and regulated equipment.
• Oversee and maintain the integrity of data within the work order management system.
• Manage Service Level Agreements (SLAs) with service providers.
• Create reports and manage data that improves customer service satisfaction.
• Oversee facilities support for new store openings, renovations and projects.
• Partner with Creative and Visual Merchandising teams.
• Manage studio closures and R&M proposals.

Facilities Manager

Customer Success Manager

• Act as a primary point of contact for clients on receipt of order, ensuring a seamless and positive experience throughout the order lifecycle
• Build strong relationships with clients to understand their needs and support long-term growth and retention
• Represent the client in internal discussions to ensure the best possible outcomes
• Handle client enquiries, issues, and complaints promptly and professionally
• Maintain accurate records of client interactions, transactions, and feedback
• Process incoming purchase orders accurately and efficiently
• Monitor order status daily, identifying risks and proactively resolving issues
• Coordinate with internal teams (sales, operations, logistics) to ensure timely delivery
• Communicate updates clearly to clients, including delays or changes
• Identify opportunities to improve client experience and internal processes
• Support the implementation of process improvements to enhance efficiency and satisfaction
• Share client feedback with relevant teams to drive improvements and prevent recurring issues
• Maintain up-to-date knowledge of company products, services, and systems
• Work cross-functionally with internal teams to align on client needs and priorities
• Support global sales teams in delivering a consistent, high-quality client experience
• Contribute to team initiatives that enhance client engagement and service delivery

UK Sales Manager – Midlands, South West

Sales Operations Manager

Strategic Account Executive

Education Strategic Account Executive

Facilities Manager

Client Experience Specialist – Global