MillerKnoll

Account Manager

• Plan, organize, and oversee projects for direct accounts from initiation to completion.
• Develop timelines, track milestones, and ensure adherence to deadlines.
• Serve as the primary point of contact for direct account clients.
• Communicate project updates, requirements, and deliverables clearly and professionally.
• Work closely with sales, design, logistic, and support teams to align project goals.
• Monitor project deliverables for accuracy and compliance with client specifications.
• Implement corrective actions when necessary to maintain quality standards.
• Prepare regular status reports for stakeholders.
• Maintain comprehensive project documentation for reference and audits.

Solutions Engineer

• Design, build, and implement AI agents using low-code platforms such as Copilot Studio, with a strong focus on prompt engineering and conversational design.
• Research novel low/no-code platforms and design, document, and disseminate best practices for agentic development using low/no-code platforms.
• Create and maintain comprehensive technical documentation for all AI agents, including instruction sets, integration maps, security compliance documentation, testing procedures, troubleshooting guides, and user guides to ensure knowledge transfer and long-term sustainability.
• Maintain and support the existing AI agent fleet, including instruction set refinements, knowledge source updates, security group management, performance optimization, and production incident response.
• Conduct UAT coordination, quarterly business reviews, and implement rollback procedures when needed.
• Participate in the full solution lifecycle, including solution design, build, testing, implementation, and post-launch support.
• Integrate AI agents with enterprise data sources using Power Platform connectors, Power Automate Flows, agent-to-agent calling, Model Context Protocol (MCP), and API-based integrations where appropriate.
• Configure and manage security controls including O365 security groups, multi-tier access models (SharePoint + security group), PII redaction logic, and data classification compliance.
• Ensure agents meet internal security and privacy requirements for handling confidential employee data.
• Partner with product owners and business stakeholders during discovery and intake phases to help define use cases, assess complexity, and set realistic expectations.
• Advise teams on data integrity, documentation structure, and knowledge readiness to ensure content is suitable for AI-driven solutions.
• Provide guidance on how to structure documentation and knowledge assets for effective AI consumption.
• Help the business understand that strong AI outcomes depend on strong data practices, and coach teams on how to improve inputs.
• Contribute to the development of repeatable patterns, templates, and best practices to accelerate future agent builds.
• Measure success through adoption, usage, and business impact rather than just delivery.

AI Solutions Engineer

Procurement

• Execute sourcing strategies that support the retail growth strategy, deliver assortment expansion, and strengthen the financial performance of the business.
• An understanding of supplier capabilities, country-specific advantages, risk exposure, and long-term capacity requirements will guide strategies.
• Align supplier allocation and sourcing decisions with country core competencies, margin targets, product requirements, and capacity to support successful new product development.
• Support strategies to expand and diversify the supplier base in alignment with retail growth strategies, prioritizing quality, scalability, lead times, and product capability.
• Support vendor rationalization and re-sourcing efforts to optimize cost structure, improve product quality, and delivery performance.
• Continuously evaluate and optimize the supplier matrix, providing recommendations for development, growth, or exit plans based on strategic alignment and performance.
• Advance responsible sourcing practices and strengthen supplier performance in quality, sustainability, and risk management.
• Analyze supplier performance, reliability, and compliance to inform sourcing decisions and execute strategies to drive continuous improvement and accountability across the supply base.
• Lead strategic oversight of supplier-owned inventory performance, analyzing monthly variances against order forecasts to inform procurement decisions, mitigate supply risks, and drive continuous improvement in inventory planning.
• Support cost negotiations and identify cost-saving opportunities across strategic suppliers and key collections.
• Collaborate with Innovation and Product Development teams to integrate sustainable materials and minimize environmental impact in both production and logistics.
• Travel domestically and internationally (~20%) to maintain strong relationships with suppliers and regional teams.

Sourcing Manager, Retail

Operations

• Serve as the central point of oversight for how E-Commerce teams engage with digital platforms and enterprise systems.
• Ensure that business teams are fully empowered to use tools effectively.
• Act as a conduit between E-Commerce, Product Management, and Technology.
• Drive alignment, efficiency, and continuous improvement across platforms, processes, and roadmaps.
• Own the workflows and oversight of E-Commerce teams’ use of internal digital platforms (e.g. NetSuite, SFCC, SFDC).
• Troubleshoot business-as-usual (BAU) issues and coordinate with SMEs to resolve.
• Create clear processes, guidelines, and documentation for platform use.
• Oversee onboarding and integration of enterprise systems, ensuring usability and adoption for retail teams.
• Submit and track tickets related to platform bugs; maintain transparent communication on progress considering business priorities and promotional calendars.
• Continuously identify and implement efficiency improvements based on evolving business needs.
• Lead and mentor Digital Operations Analyst & Quality Assurance team focused on operational monitoring of digital platforms, site QA, and regression testing.
• Develop and maintain a comprehensive daily QA checklist to validate site functionality, content accuracy, and promotional readiness.
• Establish escalation procedures and performance metrics to ensure swift issue resolution.
• Partner closely with the E-Commerce and Technology teams to prioritize and communicate defects, enhancements, and testing outcomes.
• Act as the primary liaison between E-Commerce and Product Management teams, surfacing requirements and prioritization of work as it relates to enterprise systems.
• Partner with Product to ensure enhancements and platform initiatives align with team objectives and customer experience goals.
• Collaborate on sprint planning and ticket prioritization to balance business needs with brand strategy.
• Develop a deep understanding of the digital customer experience and identify opportunities for improvement.
• Ideate enhancements informed by business goals, competitor insights, and market analysis.
• Provide input into long-term platform strategy to support growth and scalability.

Digital Operations Manager

Sourcing Manager

Outside Sales

• Develop and manage relationships with existing & prospective clients
• Identify opportunities for growth in collaboration with sales team
• Maintain product knowledge to articulate the portfolio
• Maximize commercial opportunities by understanding business trends
• Capture project information on Salesforce
• Provide accurate and timely reports to VP of Global Sales
• Develop strategic sales plans for existing and new business
• Build market share within the territory
• Organize product technical knowledge training
• Manage showroom sample stock and participate in events
• Host client events in the Chicago showroom

Territory Sales Manager

Client Services Representative

• Execute cancellations, review cancellation reporting and disseminate information as needed.
• Collect all necessary data and documentation to effectively process non-quality related claims and credit memos accordingly.
• Process accessory, employee and retail partner purchase orders.
• Review web sample orders and reporting.
• Assist with and execute projects to support companywide objectives.
• Serve as a general point of contact for client services as it relates to our three Textiles brands.
• Additional duties as assigned.

Client Services Coordinator

Manager

• Ensures the effective application of EHS programs
• Provide leadership for environmental, health, and safety programs
• Develop and lead EHS teams
• Minimize risk and eliminate employee exposure to hazards
• Promote an Ergonomics program

EHS Multisite Manager

• Visit MillerKnoll sites and engage with relevant teams.
• Pro-actively visit accounts and utilize their showrooms as a workspace.
• Ensure client demonstrating Colebrook Bosson Saunders product to support sales efforts effectively.
• Arrange product training sessions for various stakeholders, including inter-company account personnel, Sales Managers, and dealer sales teams.
• Attend end-user mock-ups and presentations to provide expertise and support.
• Efficiently fulfill all client requests to maintain a high level of service and satisfaction.
• Participate in sales meetings with dealers or client meetings as required to stay aligned with objectives and opportunities.
• Collaborate closely with the inter-company Sales Managers for each dealer, maintaining a clear understanding of all projects dealers are currently handling.
• Keep dealers and associated showrooms updated on new products, including any custom or special client products.
• Develops and builds sales volume and revenue to a sustainable level.
• Collaborate closely with the Insights Manager to develop impactful insights messages and dynamic presentations that empower dealers with actionable strategies to enhance the sales process.
• Focus on positioning CBS as the leading brand in ergonomic insights by delivering content that not only supports sales objectives but also emphasizes CBS's innovation and leadership in ergonomic solutions.
• Assist with client enquires, quotations, sample request’s and general administration duties that come with Account Management
• Maintain CRM database - Salesforce, on a daily basis to include, completing pipelines, quotations, sales forecasts.
• Work with dedicated Sales Support person so they can assist you in day to day admin duties when you are not in the office
• General Administration duties such as forecasting, pipelines, creating Market Development Plans, which are presented to the LT.
• Attend events/exhibitions as and when required.