Metsi Technologies

Solutions Engineer

• Lead technical discovery sessions with customers to gather thermal, environmental, mechanical, and operational requirements
• Design end‑to‑end liquid cooling solutions featuring rear‑door heat exchangers, CDUs, manifolds, hoses, fittings, and facility water loop considerations
• Produce detailed solution designs including schematics, BOMs, system flow diagrams, thermal performance expectations, and installation guidelines
• Translate customer requirements into scalable, supportable, and reliable architectures
• Support field engineering teams during installation, commissioning, and validation of RDHx and CDU systems
• Provide technical oversight on-site or remotely, ensuring the deployed system aligns with the approved design
• Troubleshoot flow rates, pressure drops, temperature deltas, coolant quality, sensor behavior, and CDU operational parameters
• Assist with acceptance testing, monitoring configurations, and integration with facility cooling infrastructure
• Serve as the internal authority on liquid cooling within engineering, operations, sales, and product
• Develop internal documentation: reference architectures, best practices, safety guidelines, and deployment playbooks
• Define standards and repeatable processes for liquid cooling implementations.
• Contribute to service offerings that support deployment, maintenance, and ongoing optimization of liquid cooling systems.

Senior Principal Engineer, Solutions Architecture

Engineering Manager

• Lead the strategy, evolution, and operations of large‑scale storage platforms
• Oversee multi‑site clusters, ensuring performance and availability
• Drive modernization initiatives and guide a high‑performing engineering team
• Contribute to the design, architecture, development and maintenance of high availability software system
• Work with technology roadmaps and modernization strategies

Senior Manager, Software Engineering

Backend Engineer

• Develop sophisticated systems and software
• Design and build next-generation AI data platform storage
• Optimize performance across computer, memory, IO, and networking
• Collaborate in scrum teams; write clear design docs, PRDs, and RFCs
• Raise product quality via automated tests, CI/CD pipelines

Software Principal Engineer – Java, Python, Distributed System, Storage

Full-stack Engineer

• Provide world-class delivery support to our customers
• Deploy, configure, and validate GPU‑accelerated compute clusters for AI, ML, and HPC with NVIDIA Base Command Manager
• Perform benchmarking with HPL GPU, HPL MxP, STREAM, NCCL, RCCL, and related tools
• Produce as-built documentation, performance reports, and share best practices amongst the team
• Configure and secure RHEL, Ubuntu, Rocky for GenAI or HPC workloads
• Constantly learn and work with the latest GenAI platforms and infrastructure

Principal Engineer – Service Delivery

Program Manager

• Engage with end-to-end functional heads across Dell Technologies and where applicable end users and partners around the world to develop a deep understanding of the process modernization needs
• Apply modern methods, advanced analytics, and tools both provide new insights into current state and redesign for transformative outcomes
• “Hold the pen” for defining how we will transform and drive this process modernization across core business processes
• Collaborate with leadership across Dell Technologies’ to redesign and modernize processes to create transformative change all the way through to delivering the business results needed
• Drive the detailed analytics and synthesize into decision support information required to frame the context, problem, and key messages into concise materials

Senior Transformation Program Manager

Account Executive

• Lead discovery conversations with district leaders to understand strategic priorities and desired outcomes across teaching and learning, student success, educator support, and operational efficiency, with particular depth in technical areas such as infrastructure modernization, cloud migration, digital learning platforms, cybersecurity, and data strategy.
• Help district leaders align technology initiatives with strategic plans, instructional priorities, and long-term visions.
• Provide consultative guidance on digital learning strategies, personalized learning, educator professional development, student data and analytics, operational efficiency, cybersecurity, and family engagement.
• Build and sustain trusted relationships with senior district leaders including Superintendents, Deputy Superintendents, Chief Academic Officers, Chief Technology Officers, Chief Information Officers, Chief Financial Officers, and Cabinet-level leaders.
• Extend Dell's reach beyond IT contacts to engage instructional leadership, curriculum and assessment, student services, operations, finance, and human resources leaders.
• Serve as a strategic advisor to district leaders, aligning Dell's capabilities with their missions.
• Design and participate in Executive Briefing Center sessions, Strategic Planning Days, and workshops that bring together instructional, operational, IT, and community stakeholders to explore future-state possibilities.
• Identify and qualify strategic opportunities at the top of the funnel, shaping them before they become formal RFPs and positioning Dell early in decision-making.
• Position Dell as a thought leader through speaking at conferences, delivering keynotes, serving on panels, and contributing to content that spotlights K-12 innovation.

Account Executive 3, K - 12

Analyst

• Collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues
• Deliver outstanding on-site support and create a great customer experience
• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 using Teams, Email, and Phone
• Document POA results, logs, and service report to Dell via case email
• Reseat parts, swap or replace parts, upgrade firmware as needed
• Perform server testing and validation, running diagnostics, capturing & uploading logs

Senior Analyst, Field Service

Manager

• Take ownership and governance of all aspects of product data
• Proactively manage and coordinate product data updates, maintenance, and issue resolution
• Complete global project deployments through User Acceptance Testing (UAT)
• Identify opportunities to develop and implement long-term operational efficiencies and process improvements
• Launch, Audit, validate, support and manage submittals of Product Offer and Product Data (PD) requests
• Participate in global projects and initiatives that influence GOPO and Dell’s strategic objectives

Advisor Offer Manager – Product Offer Management

Outside Sales

• Develop and execute strategic account plans aligned to customer data, analytics, and AI transformation initiatives.
• Drive new customer acquisition and expansion by positioning Dell’s AI Data Platform and Data Engines as the core enabler for enterprise‑wide analytics and AI use cases.
• Engage and influence senior stakeholders including CIOs, CTOs, CDOs, and Heads of Data, Analytics, and AI.
• Lead value‑based sales conversations that translate data and AI capabilities into measurable ROI and business outcomes.
• Position and win competitively against incumbent and next‑generation data platform providers.
• Articulate how Dell products enable AI applications through retrieval-augmented generation (RAG) and unstructured data processing for use cases like intelligent search, document analysis, and conversational AI.
• Position the platform's capabilities for handling unstructured data (documents, images, logs) alongside structured data for comprehensive AI solutions.
• Guide customers on AI use cases such as intelligent search, unstructured document analysis, operational data processing, and conversational AI.

Outside Sales Product Specialist, UDS Data Management

Architect

• Serve as the technical leader interfacing with enterprise customers to define architectures, understand workload requirements, and translate them into comprehensive solution designs.
• Lead investigations new fabric technologies, and storage platforms to support large-scale AI deployments.
• Develop and propose solution configurations, BOMs, and SKUs based on customer needs in collaboration with Engineering.
• Architect AI-optimized storage and data management solutions integrating optimized, scale-out file, object, and parallel filesystem SDS technologies.
• Influence end-to-end AI infrastructure stacks—from software frameworks through compute, storage, networking, data security, and datacenter deployment (L10–L12).
• Engage with strategic technology partners to co-innovate and build differentiated solutions and influence multi-year technology and product roadmaps with inputs from engineering, manufacturing, procurement, customers, and the broader industry.
• Serve as a technical escalation point for complex development challenges and represent Dell in internal and external architecture forums and generate intellectual property, including invention disclosures and technology strategy insights.

Technical Staff – Storage Architect

Field Engineer

• Apply technical support expertise to resolve customer issues
• Driving timely onsite services for Break/Fix and proactive maintenance
• Collaborating with peers and internal SMEs to increase knowledge
• Seeking resolution to achieve closure of complex issues
• Keeping abreast of technology and service offerings
• Using troubleshooting/diagnostic tools, content, and analytical practices
• Developing professional expertise and applying company policies/procedures
• Exercising judgment within defined procedures and practices

Field Service Engineer

Business Development Rep

• Proactively identify, qualify and work in partnership with core sales executives in a matrix environment to sell comprehensive AI solutions.
• Partner with core sales to identify customer needs, develop new accounts, and expand existing ones through strategic AI solutions.
• Drive AI sales strategies, differentiate Dell and partner offerings, and support RFI/RFP responses, proposals, and product evaluations.
• Pursue and close high-value AI deals (>US$2M), maintain a robust pipeline (200% of plan), and consistently meet or exceed sales quotas.
• Lead presentations, workshops, and seminars; support field sales with best practices and evangelize AI use cases aligned to business outcomes.
• Coordinate specialty resources, enable Dell and channel partner teams, and expand the buyer base through joint demand generation activities.

Business Development – Sales, Artificial Intelligence

• Apply technical expertise to resolve customer issues
• Act as Onsite Service Engineer performing break fix activities based on Dell remote support guidance
• Coordinate Dell resources for onsite break fix activities
• Triage issues with Dell remote support teams
• Reseat, swap or replace parts
• Upgrade firmware as part of troubleshooting
• Document Plan of Action results, logs, and service reports
• Act as the primary contact for Onsite Parts Service management
• Manage onsite parts inventory for inbound and outbound parts

Onsite Service Engineer

Consultant

• Understand the customer’s strategic, organizational and business challenges and offer solutions as they relate to the future business environment and operational objectives
• Provide expertise on technical architectural design, strategies and plans for future solutions as well as advise on requirements to perform assigned technical implementations
• Share your experience and support less experienced co-workers through formal training or on-the-job mentoring
• Focus on problems of diverse scope where analysis of information requires evaluation of identifiable factors to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify cause
• Work independently, with work being reviewed at critical points

Artificial Intelligence

• Lead the establishment of program governance
• Oversee projects in his/her portfolio and lead project managers to ensure projects are delivered on time and within budget
• Establish and manage RAID, change control, and communication of status to both Customer and Dell Technologies Leadership
• Acts as role model, provides feedback and coaching to team members
• Create ownership by ensuring awareness and understanding of the charter, the end-state vision, and the roadmap for moving from the current state to the future state