Onsite Service Engineer
Metsi Technologies
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Apply technical expertise to resolve customer issues
- Act as Onsite Service Engineer performing break fix activities based on Dell remote support guidance
- Coordinate Dell resources for onsite break fix activities
- Triage issues with Dell remote support teams
- Reseat, swap or replace parts
- Upgrade firmware as part of troubleshooting
- Document Plan of Action results, logs, and service reports
- Act as the primary contact for Onsite Parts Service management
- Manage onsite parts inventory for inbound and outbound parts
Requirements
- 2+ years of professional experience
- Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role
- Experience working in locations with large deployments of assets
- Experience with networking and Fiber
- Fluent English communication
- Dell Proven Professional Specialist Level certification (desirable)
- CompTIA Certifications: Tech+, A+, Security+, Network+, etc. (desirable)
- Networking certifications CCNA or equivalent (desirable)
Benefits
- Dell Technologies is committed to the principle of equal employment opportunity for all employees
- Work environment free of discrimination and harassment
- Opportunity to grow your career
- Advanced tech in the industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingfirmware upgradehardware supportsoftware supportnetworkingfiber opticsonsite servicebreak fix activitiesparts managementtechnical field services
Soft Skills
customer servicecommunicationcoordinationproblem-solvingdocumentation
Certifications
Dell Proven Professional Specialist LevelCompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA