Field Engineer

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.

Field Service Technician

• Execute service work of medium to high complexity as per work instructions and ABB guidelines
• Deliver excellent customer service to satisfy customers
• Identify opportunities in the installed base to improve system performance and operational performance
• Plan and execute service work as per customer order and expectations
• Ensure customer retention by delivering superior customer experience and communicating service work timeline and expectations
• Coach technicians and engineers and supervise complex site activities

Field Service Engineer

• Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives/switchgear/transformers and power systems.
• Provide technical assistance and supervision to customers on the installations.
• Conduct on-site interpretation of data and technical instruction.
• Provide management with complete and prompt information and report regarding safety & project/service status, customer or equipment problems, and failures,
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment.
• Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures to identify/analyse any undesirable trends.
• Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures.
• Hands-on on-site parts replacement, testing, and verification of electrical equipment.
• Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.
• Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner

Field Service Technician – Services, Commissioning

• Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives/switchgear/transformers and power systems.
• Provide technical assistance and supervision to customers on the installations.
• Conduct on-site interpretation of data and technical instruction.
• Provide management with complete and prompt information and report regarding safety & project/service status, customer or equipment problems, and failures,
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment.
• Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures to identify/analyse any undesirable trends.
• Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures.
• Hands-on on-site parts replacement, testing, and verification of electrical equipment.
• Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.
• Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner.

Field Service Technician – Services and Commissioning

• Provide high quality technical support for Alcon customers and Alcon sales & marketing departments.
• Manage a territory from technical, customer satisfaction and service perspective to cover New Zealand South Island.
• Carry out new equipment installations in consultation with the customer & sales force.
• Perform Repairs, Planned Maintenance plus submission of documentation on time with attention to detail and with proper consultation with the customer.
• Provide sales and marketing colleagues with support when required.
• Actively promote and sell Alcon Service Agreements.
• Understand and adhere to all quality and ISO requirements.

• Deliver high-impact AI engagements
• Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives.
• Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes.
• Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services.
• Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts.
• Step into complex customer situations where technical depth, speed, and credibility are required.
• Drive outcomes across the four FE growth pillars
• Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives.
• Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities.
• Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions.
• Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions.
• Turn field work into repeatable plays
• Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback.
• Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team.
• Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time.
• Work cross-functionally to close and deliver
• Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time.
• Provide technical leadership during discovery, planning, handoff, and delivery.
• Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria.
• Operate with discipline
• Maintain clear visibility into active work, risks, dependencies, and next steps.
• Use the team’s operating systems and workflows to keep customer engagement data current and measurable.
• Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.

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