Senior Analyst, Field Service
Metsi Technologies
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$75,000 - CA$90,000 per year
Job Level
About the role
- Collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues
- Deliver outstanding on-site support and create a great customer experience
- Triage issues with direction from Dell support
- Execute plan of action from Dell Domain Engineer/L3 using Teams, Email, and Phone
- Document POA results, logs, and service report to Dell via case email
- Reseat parts, swap or replace parts, upgrade firmware as needed
- Perform server testing and validation, running diagnostics, capturing & uploading logs
Requirements
- 5+ years of professional experience
- Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
- Experience working in locations where client has a large, concentrated deployment of assets
- Experience with networking and Fiber
- Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
Benefits
- Your life. Your health. Supported by your benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
server testingdiagnosticsfirmware upgradetechnical supporthardware supportsoftware supportissue triageanalytical practicescustomer experiencedocumentation
Soft Skills
collaborationcommunicationcustomer serviceproblem-solvingpresentation skillsinterpersonal skillsorganizational skillsattention to detailadaptabilityteamwork