Metaview

Manager

• Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
• Use data to proactively identify and engage customers, helping them unlock key features.
• Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
• Jump in to support users when issues arise, coordinating with technical teams as needed.
• Help design and refine a scalable approach to Customer Success that supports thousands of users.
• Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

Engagement Manager, SMB

• Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

• Build trusted, strategic partnerships with senior stakeholders, from recruiters to C-level, to drive business outcomes with AI.
• Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI-driven workflows across teams.
• Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long-term value while partnering with Sales to grow accounts.
• Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies.
• Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview’s role as a category leader.
• Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action.

Engagement Manager, Mid Market

Account Executive

• Identify prospects from our product-led growth engine, and upsell them on the benefits of an enterprise plan.
• Develop expert-level insight on the impact and pragmatic application of AI in the recruiting process.
• Work at pace to rapidly move customers from first contact, to pitch, to close.
• Feed your hard-earned learnings from the market into the founders and product team, so we can continue to improve a category-defining product.
• Build an extensive network by working with the next generation of iconic companies.

Account Executive, SMB

Director

• Build and lead a high-performing US CS team across MM + SMB - recruiting, developing, and performance-managing exceptional CSM talent is a core part of the job.
• Own GRR and NRR targets QoQ, with a clear path through onboarding excellence, deep product adoption, and expansion.
• Lead the US post-sales motion with clear operating rhythms - efficient onboarding, adoption, forecasting, and renewal processes.
• Deliver exceptional customer outcomes across the US portfolio: rapid time-to-value, deep adoption of core AI workflows, and measurable business impact.
• Partner with global CS leadership to refine playbooks, build systems, and elevate the entire CS organisation.

Engagement Manager, SMB

Engagement Manager, SMB

Engagement Manager, Mid Market

Account Executive, SMB

Director of Engagement