Engagement Manager, SMB

Metaview

Engagement Manager helping SMB customers transform their hiring workflows with AI at Metaview. Onboarding, driving product adoption, and supporting customer success are key responsibilities.

Posted 6/1/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
Use data to proactively identify and engage customers, helping them unlock key features.
Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
Jump in to support users when issues arise, coordinating with technical teams as needed.
Help design and refine a scalable approach to Customer Success that supports thousands of users.
Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

Requirements

What you’ll need

2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.
You get energised by meeting new people and spread that energy to them through your approach.
A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
A love for experimenting and trying new ideas without fear of iterating and failing.
Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.
Sharp, systematic, resilient, and motivated to win.

Benefits

Comp & perks

The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
Supreme rate-of-learning as we re-orient how the world works with AI.
High compensation, through cash and equity.
All the benefits you’d expect and more.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationcustomer engagementproblem-solvingcollaborationresiliencemotivationexperimentationstakeholder managementcustomer orientationenergy