Customer Ops Associate

Metaview

Customer Ops Associate becoming the go-to expert on Metaview AI tools and processes. Collaborating on escalated technical issues and internal documentation improvements.

Posted 6/29/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing technical issues through log analysis and problem-solving, while effectively collaborating with cross-functional teams to enhance customer support processes. Proficient in SQL and basic coding, with a focus on developing internal tools to streamline operations.

Highest-signal resume keywords

Customer-Facing Technical SupportSQL ExperienceLog AnalysisClear CommunicationCollaboration with Engineering

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLBasic Coding ProficiencyLog AnalysisProblem DiagnosisInternal Tool Development

Soft Skills

Clear CommunicationHigh Ownership MindsetProactive Problem Solving

Tools & Technologies

Internal ToolsLow-Code Platforms

Industry Keywords

B2B SoftwareCustomer SuccessTechnical TroubleshootingEscalation Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

After incredible success in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions.
You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time.
Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly.
Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems.
Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team.
Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers.
Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting.
Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.

Requirements

What you’ll need

1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
Comfort digging into logs, systems, and documentation to get to root causes,
Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets.
Ability to work to PST hours. It's important you're available for our US customers but we don't require you to be based in our SF office.

Benefits

Comp & perks

The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
Supreme rate-of-learning as we re-orient how the world works with AI.
High compensation, through cash and equity.
All the benefits you’d expect and more.