Engagement Manager, SMB

Metaview

Engagement Manager helping SMB customers transform hiring workflows with AI. Own onboarding, account health, and product adoption while providing insights into strategies.

Posted 6/1/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

Requirements

What you’ll need

2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.
You get energised by meeting new people and spread that energy to them through your approach.
A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
A love for experimenting and trying new ideas without fear of iterating and failing.
Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.
Sharp, systematic, resilient, and motivated to win.

Benefits

Comp & perks

The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
Supreme rate-of-learning as we re-orient how the world works with AI.
High compensation, through cash and equity.
All the benefits you’d expect and more.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationcustomer engagementproblem-solvingcollaborationresiliencemotivationsystematic approachexperimentationstakeholder managementcustomer advocacy