mercedes

Consultant

• Provide technical guidance and training to the global distributor network, acting as the interface between them and corporate departments on matters related to sales and after-sales processes;
• Coordinate technical and commercial solutions with the local Engineering team and HQ;
• Support distributors and regional teams in managing vehicle downtime during breakdowns and provide assistance to improve vehicle uptime;
• Manage warranties and technical failures in the field;
• Occasionally act as a 'Flying Doctor' to address complex failures;
• Promote the development and implementation of commercial parts and service management to meet dealership needs and ensure customer satisfaction;
• Manage backorders and obsolescence;
• Support commercial campaigns;
• Assist in negotiations for special parts pricing;
• Manage Parts and Services KPIs.

After-Sales Consultant – Export

Sales

• Support and management of the portfolio of Direct Clients, MPC, General Distributors (GDs) and Implementers/Upfitters (external market).
• Act as the focal point within Mercedes‑Benz Brazil (MBBras) to support regional offices and General Distributors (GDs), providing active contribution and transparency through tracking orders and ensuring shipping deadlines are met.
• Serve as a continuous interface between the market and internal areas, including Production, Quality, Engineering, Planning, Outbound, Treasury, Legal, Controlling and Compliance.
• Support GDs and Regional offices in structuring CTC technical offers, ensuring alignment between final customer requirements, market strategy, the factory’s production capabilities and required customizations.
• Support markets in the truck homologation (type approval) process, coordinating the submission and tracking of technical requirements between the responsible internal areas and foreign approval authorities.
• Manage, together with internal areas, the portfolio of implementers and international customers who purchase MBBras trucks directly for upfitting and subsequent sale in external markets.
• Lead the qualification and maintenance process for partners according to the defined business model, including compliance reviews and the commercial, contractual and documentary validations necessary for operation.
• Collect, validate and process orders, ensuring technical and commercial consistency and adherence to internal policies.
• Monitor the full order cycle, including order entry and confirmation, planning, and follow-up of production and delivery.
• Proactively manage deviations, risks and exceptions, ensuring deadlines, commercial commitments and expectations of partners and GDs are met.
• Participate in CKD truck projects by gathering technical and homologation requirements from international customers and coordinating the analysis with internal Engineering and Production areas, ensuring technical and regulatory compliance of CKD batches.
• Manage and monitor payment terms for invoice processing, ensuring compliance with contractual pricing and payment modalities, with the objective of reducing the time between production release and shipment.
• Act with a sense of ownership, taking direct responsibility—both managerial and hands‑on—for identifying and resolving issues that impact the performance and competitiveness of MBBras trucks in overseas markets.

After-Sales Consultant – Export

Sales Analyst – Export