mercedes

Financial Planning and Analysis

• Perform price analyses and approvals, ensuring compliance with commercial policies and financial objectives;
• Support negotiations with major clients by providing financial analyses and insights to inform commercial decisions;
• Prepare and monitor revenue planning, forecasts and performance indicators (KPIs);
• Monitor commercial and financial results, identifying risks and opportunities to maximize profitability;
• Manage and oversee processes related to warranty, service contracts, spare parts and the associated cost controls;
• Execute commercial governance controls and validation processes ("Four Eyes"), ensuring adherence to internal policies;
• Develop management reports and dashboards to track business performance;
• Participate in continuous improvement projects, process automation and review of commercial policies;
• Support leadership with strategic analyses for decision-making.

Economic and Financial Analyst

Sales

• Coordinate the team of technical consultants for the bus segment across the national territory and internal support teams;
• Ensure the technical management of customers and dealerships, guaranteeing compliance with workshop routines, technical support, fault diagnosis and process mapping;
• Supervise workshop capacity planning, field-failure management and the internal routing of technical requests;
• Act as a liaison between the technical team and internal company areas, promoting effective solutions for the market;
• Lead initiatives related to e-mobility and emerging technologies in the commercial vehicle segment;
• Support the product launch team and contribute strategic insights for the development of new services.

After-Sales Coordinator – Buses

Account Executive

• Sales advisory for distributors in Latin America, assisting them with product configuration, pricing, offers, and market analysis;
• Monitoring orders and production schedules and actively participating in sales planning;
• Regular visits to markets, distributors, and customers for business prospecting and commercial and technical guidance;
• Analysis of technical/commercial tender documents and competitive bids;
• Monitor and perform market and competitor analyses and identify market niches with purchase potential;
• Accompany distributors and customers on factory visits and events;
• Propose innovations to increase market share, aiming to offer the best product with maximum profitability;
• Represent Daimler Latina at events, seminars, and client meetings;
• Monitor daily, weekly, and monthly attainment of targets, sales volumes, and production;
• Define quantitative and qualitative targets together with distributors.

Sales Consultant

Project Manager

• Communication at Trade Shows and Events: Plan and execute the presence of digital solutions at physical trade shows (e.g., Fenatran, Frotas Conectadas), coordinating everything from defining key messages to hands-on demonstrations of the tools at the booth;
• Governance of Digital Channels: Develop and operationalize editorial calendars and strategic content for digital channels, focusing on strengthening the market positioning of Mercedes‑Benz digital solutions;
• Promotion of Benefits (PMM): Communicate the differentiators of Fleetboard (fleet management), MB Uptime (maintenance management) and other Digital Solutions, creating materials that help customers understand the added value and cost savings delivered;
• Inbound and Engagement: Structure communication flows and relationship journeys (email marketing/notifications) to encourage continuous and effective use of the tools by the dealer network and end customers;
• Local Product Owner for Fleetboard: Define priorities and requirements for continuous improvement of Fleetboard and other Digital Solutions, collecting needs through customer interaction and ensuring they are translated into features via effective demand and backlog management with the various responsible teams in Brazil and abroad;
• Project Coordination: Coordinate projects related to the continuous improvement of commercial vehicle digital services, contributing to higher perceived customer value, profitability and long-term market presence. End-to-end focus (vehicle connectivity through to customer experience), i.e., specify and validate the onboard solution;
• Multidisciplinary Interface: Organize and lead meetings with IT (Brazil/Germany), Legal (LGPD), Procurement, Sales and business partners to ensure the technical and commercial feasibility of solutions, developing and defending business models and business cases when necessary;
• Business Intelligence: Build Power BI dashboards to monitor usage and performance KPIs for the solutions, generating insights for new communication campaigns;
• Support other activities within the digital solutions area.

Digital Projects Analyst – Communication Focus

Support Engineer

• Technical Requirements Management: Elicit and specify complex system requirements covering electronic modules, configuration parameters, telecommunications bandwidth, backend infrastructure and human-machine interfaces. Visit dealerships, customers and test fields/tracks as needed;
• Global Interface: Act as the technical focal point with IT and Engineering departments in Brazil and Germany, ensuring proper integration with global systems;
• End-to-End Technical Validation: Coordinate and execute integration tests on domestic vehicles to validate the applicability and quality of remote updates, working directly with international developers to prevent bugs;
• Contractual and Legal Management: Define, together with Legal, the legal operating conditions and update customer contracts, ensuring full compliance with the LGPD (Brazilian General Data Protection Law) and local regulations.
• Schedule Management: Lead all project phases using agile and waterfall methodologies, ensuring strict adherence to deadlines and operational readiness targets;
• Financial Viability Management: Build and monitor business cases and business models, tracking financial targets related to new solutions;
• Training and Technical Support: Ensure readiness of the dealer network and internal support teams by organizing technical trainings and defining roles and responsibilities for service operation;
• Performance Monitoring: Develop Power BI dashboards to track technical and project KPIs, reporting implementation status to senior management;
• Support other activities within the digital solutions area.

Digital Project Analyst – Technical Focus

Analyst

• Act as a technical reference for diagnosing and resolving complex issues in commercial vehicles.
• Investigate advanced technical faults related to vehicle electronics, embedded systems, communication networks and vehicle electronic architecture.
• Analyze and resolve high-complexity incidents, reducing the need to escalate to Engineering teams.
• Provide specialized technical support to after-sales consultants and other internal departments.
• Serve as one of the organization's primary sources of technical product knowledge.
• Regularly interact with global teams, especially in Germany, to investigate and resolve technical issues related to vehicle electronics, diagnostics, parameterization, coding and embedded systems.
• Perform structured analyses, identify root causes and propose corrective and preventive actions.
• Interpret diagnostic data, wiring diagrams, configuration parameters, fault codes and technical information from vehicle electronic systems.
• Share technical knowledge and support the dissemination of best practices related to products and electronic systems.
• Contribute to the continuous improvement of technical support, diagnostics and after-sales processes.

Technical Services Analyst

Data Analyst

• Analyze and consolidate topics related to project funding;
• Support the preparation of business cases for new projects;
• Perform data analysis and monitor KPIs;
• Produce reports to support management;
• Manage Power BI dashboards for review and discussion regarding the prioritization of project funding.

Economic Analyst – Data Analytics

Consultant

• Provide technical guidance and training to the global distributor network, acting as the interface between them and corporate departments on matters related to sales and after-sales processes;
• Coordinate technical and commercial solutions with the local Engineering team and HQ;
• Support distributors and regional teams in managing vehicle downtime during breakdowns and provide assistance to improve vehicle uptime;
• Manage warranties and technical failures in the field;
• Occasionally act as a 'Flying Doctor' to address complex failures;
• Promote the development and implementation of commercial parts and service management to meet dealership needs and ensure customer satisfaction;
• Manage backorders and obsolescence;
• Support commercial campaigns;
• Assist in negotiations for special parts pricing;
• Manage Parts and Services KPIs.

After-Sales Consultant – Export

• Support and management of the portfolio of Direct Clients, MPC, General Distributors (GDs) and Implementers/Upfitters (external market).
• Act as the focal point within Mercedes‑Benz Brazil (MBBras) to support regional offices and General Distributors (GDs), providing active contribution and transparency through tracking orders and ensuring shipping deadlines are met.
• Serve as a continuous interface between the market and internal areas, including Production, Quality, Engineering, Planning, Outbound, Treasury, Legal, Controlling and Compliance.
• Support GDs and Regional offices in structuring CTC technical offers, ensuring alignment between final customer requirements, market strategy, the factory’s production capabilities and required customizations.
• Support markets in the truck homologation (type approval) process, coordinating the submission and tracking of technical requirements between the responsible internal areas and foreign approval authorities.
• Manage, together with internal areas, the portfolio of implementers and international customers who purchase MBBras trucks directly for upfitting and subsequent sale in external markets.
• Lead the qualification and maintenance process for partners according to the defined business model, including compliance reviews and the commercial, contractual and documentary validations necessary for operation.
• Collect, validate and process orders, ensuring technical and commercial consistency and adherence to internal policies.
• Monitor the full order cycle, including order entry and confirmation, planning, and follow-up of production and delivery.
• Proactively manage deviations, risks and exceptions, ensuring deadlines, commercial commitments and expectations of partners and GDs are met.
• Participate in CKD truck projects by gathering technical and homologation requirements from international customers and coordinating the analysis with internal Engineering and Production areas, ensuring technical and regulatory compliance of CKD batches.
• Manage and monitor payment terms for invoice processing, ensuring compliance with contractual pricing and payment modalities, with the objective of reducing the time between production release and shipment.
• Act with a sense of ownership, taking direct responsibility—both managerial and hands‑on—for identifying and resolving issues that impact the performance and competitiveness of MBBras trucks in overseas markets.