Technical Services Analyst

mercedes

Technical Analyst diagnosing and resolving automotive electronic and communication issues for Mercedes-Benz vehicles. Collaborating with global teams, providing support, and ensuring quality solutions for complex mechanical challenges.

Posted 7/8/2026full-timeSão Bernardo do Campo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a technical reference for diagnosing and resolving complex issues in commercial vehicles.
Investigate advanced technical faults related to vehicle electronics, embedded systems, communication networks and vehicle electronic architecture.
Analyze and resolve high-complexity incidents, reducing the need to escalate to Engineering teams.
Provide specialized technical support to after-sales consultants and other internal departments.
Serve as one of the organization's primary sources of technical product knowledge.
Regularly interact with global teams, especially in Germany, to investigate and resolve technical issues related to vehicle electronics, diagnostics, parameterization, coding and embedded systems.
Perform structured analyses, identify root causes and propose corrective and preventive actions.
Interpret diagnostic data, wiring diagrams, configuration parameters, fault codes and technical information from vehicle electronic systems.
Share technical knowledge and support the dissemination of best practices related to products and electronic systems.
Contribute to the continuous improvement of technical support, diagnostics and after-sales processes.

Requirements

What you’ll need

Bachelor's degree in Engineering, Mechatronics, Electronics, Mechanical, Automation or related fields;
Experience in activities related to automotive diagnostics, analysis and fault resolution;
Experience in after-sales, technical service, manufacturing, vehicle validation or related areas within the automotive segment;
Advanced English with strong verbal and written communication skills for frequent interaction with international teams, especially in Germany;
Valid driver's license (Category B).
**Technical Knowledge:**
Experience in advanced product technical support.
Solid knowledge of vehicle electronics and embedded systems.
Knowledge of vehicle communication networks, with emphasis on CAN (Controller Area Network).
Experience using automotive diagnostic tools.
Experience with parameterization, coding, flashing and functional testing on vehicles.
Ability to diagnose electronic systems and vehicle communication networks.
Ability to interpret wiring diagrams, functional schematics and fault codes.
Experience in analysis of electronic failures, communication between modules and embedded systems.
Capability to understand the operation of embedded electronic systems, their communication strategies, parameterizations and module interactions.
Capability to analyze complex problems using diagnostic information, technical data, configuration parameters and electronic system behavior.

Benefits

Comp & perks

Health insurance
Tuition discount agreements with educational institutions
ADCMB Club
Vehicle purchase discount
Shuttle service
Profit sharing
Private pension plan
On-site cafeteria
Life insurance
Meal voucher
WellHub

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Automotive DiagnosticsFault ResolutionParameterizationCodingFlashingFunctional TestingWiring Diagram InterpretationElectronic System DiagnosisRoot Cause AnalysisTechnical Product Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationProblem-Solving

Certifications

Valid Driver's License (Category B)