After-Sales Consultant – Export

mercedes

Technical consultant supporting global distributors in sales and after-sales processes at Mercedes-Benz. Responsible for managing technical solutions and KPIs for vehicle uptime.

Posted 5/28/2026full-timeSão Bernardo do Campo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical guidance and training to the global distributor network, acting as the interface between them and corporate departments on matters related to sales and after-sales processes;
Coordinate technical and commercial solutions with the local Engineering team and HQ;
Support distributors and regional teams in managing vehicle downtime during breakdowns and provide assistance to improve vehicle uptime;
Manage warranties and technical failures in the field;
Occasionally act as a 'Flying Doctor' to address complex failures;
Promote the development and implementation of commercial parts and service management to meet dealership needs and ensure customer satisfaction;
Manage backorders and obsolescence;
Support commercial campaigns;
Assist in negotiations for special parts pricing;
Manage Parts and Services KPIs.

Requirements

What you’ll need

Bachelor's degree in Engineering or a related technical field;
Advanced English: able to understand complex texts and communicate fluently, spontaneously and accurately in formal and informal contexts, with command of nuances, idiomatic expressions, and complex grammar; communicates naturally and effectively;
Deep knowledge of buses and trucks products, including their main technical systems;
Diagnostic and failure-resolution strategies, including experience handling complex issues and breakdowns;
Strong command of primary vehicle systems, including:
· Internal combustion engines
· Manual and automatic transmissions
· Rear axles and suspension systems
· Onboard electronics
Hands-on experience in after-sales processes, workshops, and dealerships, with ability for critical analysis and technical decision-making;
Analysis and interpretation of telemetry data for vehicle diagnostics and performance;
Knowledge of the truck and bus market.

Benefits

Comp & perks

Health insurance;
Partnership discounts with educational institutions;
ADCMB Club;
Discount on vehicle purchases;
Commuter shuttle service;
Profit-sharing (PLR);
Private pension plan;
On-site cafeteria;
Life insurance;
Meal voucher (food allowance);
WellHub (wellness program).

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EngineeringDiagnostic strategiesFailure-resolution strategiesInternal combustion enginesManual transmissionsAutomatic transmissionsRear axlesSuspension systemsOnboard electronicsTelemetry data analysis

Soft Skills

Technical guidanceTrainingCommunicationCritical analysisTechnical decision-makingNegotiationCustomer satisfactionCoordinationProblem-solvingFluency in English

Certifications

Bachelor's degree in Engineering