After-Sales Coordinator – Buses

mercedes

Coordenador (a) Pós-Vendas para a Mercedes-Benz, supervisionando equipes técnicas de ônibus e assegurando a qualidade do suporte. Experiência em pós-venda e gestão é essencial.

Posted 7/16/2026full-timeSão Bernardo do Campo • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical management and fault diagnosis within the bus sector, with a strong focus on e-mobility and emerging technologies. Proficient in planning and delivering training, as well as preparing management reports for strategic decision-making.

Highest-signal resume keywords

Bachelor’s Degree In Business AdministrationFault Diagnosis StrategiesXentry DiagnosisAfter-Sales ProcessesBattery Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fault Diagnosis StrategiesBattery ManagementHigh-Voltage SystemsWorkshop Capacity PlanningProcess MappingTechnical SupportMetricsNPSKPITechnical Training

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingStrategic Insight

Tools & Technologies

Xentry PortalMS Office SuitePower BIAI ToolsTelemetryRemote Diagnostics

Industry Keywords

Bus ProductsBus MarketE-MobilityCommercial Vehicle SegmentDealership Network

About the role

Key responsibilities & impact

Coordinate the team of technical consultants for the bus segment across the national territory and internal support teams;
Ensure the technical management of customers and dealerships, guaranteeing compliance with workshop routines, technical support, fault diagnosis and process mapping;
Supervise workshop capacity planning, field-failure management and the internal routing of technical requests;
Act as a liaison between the technical team and internal company areas, promoting effective solutions for the market;
Lead initiatives related to e-mobility and emerging technologies in the commercial vehicle segment;
Support the product launch team and contribute strategic insights for the development of new services.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering or a related field;
Deep knowledge of bus products and the bus market, with at least 4 years of experience in the bus sector;
Fault diagnosis strategies and proficiency with Xentry Diagnosis and Xentry Portal;
Experience with after-sales processes, workshops and dealerships;
Knowledge of onboard technologies (telemetry, remote diagnostics, etc.);
Familiarity with management tools such as metrics, NPS and KPIs;
Battery management and high-voltage systems experience;
Intermediate proficiency in the MS Office suite (PowerPoint, Word, Excel, Power BI, 365) and AI tools;
Planning and delivering technical training for field teams and the dealership network;
Preparation of management reports and executive presentations for the board and related areas (sales, quality, engineering);
Intermediate English.

Benefits

Comp & perks

Medical insurance
Tuition discount agreements with educational institutions
ADCMB Club
Vehicle purchase discounts
Commuter shuttle service
Profit-sharing and results-based bonus
Private pension plan
On-site cafeteria
Life insurance
Meal voucher
WellHub (wellness program).