Meltwater

Customer Success Manager

• Cultivate and expand executive relationships with C-suite and senior business leaders (CMO, CCO, etc.)
• Lead strategic account planning, mapping Meltwater solutions to customer priorities, and creating long-term value roadmaps
• Champion a unified vision for customer success and align stakeholders across IT, marketing, sales, and customer experience functions
• Deliver innovation and insight through business reviews, executive workshops, and success storytelling
• Serve as the global quarterback across internal teams (Sales, Product, Services, Support, Partners), ensuring alignment and accountability for customer success
• Identify and mitigate risk through proactive governance, executive alignment, and data-driven decision-making
• Contribute to internal best practices and mentor Customer Success Managers and other team members supporting the account
• Drive adoption across the full platform, with a focus on customer-centric outcomes and business transformation
• Orchestrate cross-functional success plans that align with customer goals and deliver quantifiable outcomes
• Track and optimize customer health, ensuring high product usage, satisfaction, and retention
• Partner with Account Executives, Services, and Partners to identify whitespace opportunities, drive expansion, and accelerate customer maturity
• Influence renewal and growth strategies through a deep understanding of the customer’s business and success metrics
• Cultivate customer advocacy by demonstrating value realization and enabling industry recognition (e.g., case studies, peer networking, events)

Global Client Success Director

Business Development Rep

• Conduct proactive outreach to generate new leads, researching and evaluating prospective opportunities to position Meltwater's services effectively.
• Run initial meetings to develop a comprehensive understanding of opportunities, prospect needs, and potential solutions.
• Qualify leads based on prospects' current situation and pain points, ensuring alignment with our business objectives before passing them to the Customer Acquisition organization.
• Collaborate closely with the marketing team to optimize lead generation strategies and align messaging with ongoing campaigns.
• Maintain accurate and up-to-date prospecting data in the CRM system to ensure efficient tracking and reporting.
• Proactively respond to inbound leads, engaging in initial discovery conversations and lead qualification.
• Secure and schedule meetings and demos for the quota-carrying sales team, ensuring a seamless handover of qualified opportunities.
• Monitor, track, and report on lead generation metrics to evaluate performance and identify areas for improvement.
• Provide regular updates and reports to key business stakeholders including the BDR Manager, contributing to the overall success of the business development function.

Business Development Representative I

• Ensure continued success and satisfaction of Meltwater customers through product adoption, risk mitigation, and user training
• Collaborate with internal stakeholders including Renewal Managers and Account Managers to align customer needs
• Provide strategic guidance to ensure comprehensive adoption of Meltwater solutions and maximize customer value
• Empower clients with tools and resources to cultivate advocacy and enhance billing relationships
• Understand customers' organizational context and objectives to tailor solutions
• Partner with Account Managers to identify upsell and cross-sell opportunities
• Proactively engage accounts ahead of renewal dates to support renewals and mitigate at-risk accounts
• Take ownership of customer account gross retention and prioritize satisfaction and loyalty
• Drive client engagement and product adoption to ensure ongoing value delivery
• Conduct onboarding and training sessions for new customers and facilitate seamless integration
• Gather customer feedback through executive business reviews and identify expansion opportunities

Account Executive

• Identify potential clients within the Enterprise segment and leverage leads
• Assess opportunities, conduct product demonstrations, and deliver sales presentations
• Evaluate suitability of solutions and develop comprehensive proposals
• Engage in negotiations with clients to refine proposals and establish pricing
• Achieve consistent sales targets by closing deals
• Recognize upselling opportunities and maintain ownership of accounts post-sale
• Implement targeted outreach and lead generation strategies
• Conduct lead qualification and deliver compelling sales pitches
• Guide prospects through purchasing process and negotiate contract terms
• Collaborate with Customer Success Managers and Account Managers to ensure seamless implementation

Enterprise Account Executive

Customer Support

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating to Managed Services, Product Support, or addressing them directly
• Oversee completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards to address complex client requirements
• Monitor Enterprise support consumption and provide insights on key themes and challenges to the Customer Success Executive and/or Program Manager
• Work closely with the Customer Success Executive to enhance enterprise support offerings
• Support Customer Success Executive in operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests and support stakeholder alignment regarding scope of Enterprise support

Client Support Specialist

Accounts Payable

• Daily review of various AP Mailboxes and download invoices to process
• Manage accounts payable process including PO matching, routing invoices for approval for non-PO bills, item receipt and vouchering
• Audit manager-approved employee expense reports in Workday per T&E policy
• Communicate with vendors and internal Meltwater teams regarding outstanding payments, bill discrepancies, PO issues, Kyriba payment issues, and other AP-related inquiries
• Prepare (level 1) payments in NetSuite to import to Kyriba
• Review and resolve rejected payments in Kyriba, ensuring accuracy and timely resolution
• Conduct investigations into billing disputes and address vendor inquiries promptly
• Log into vendor portal to download bills and submit payments
• Assist in gathering documentation for audits and prepare records according to internal control procedures
• Participate in projects including acquisitions, testing NetSuite improvements, and entity consolidations

Accounts Payable Specialist II

• Drive product adoption, implement risk mitigation strategies, and conduct user training
• Collaborate with Renewal Managers and Account Managers to align customer needs
• Provide strategic guidance to ensure comprehensive adoption of Meltwater solutions
• Empower clients with tools/resources to build advocacy and strengthen billing relationships
• Understand customer organisational context and tailor solutions accordingly
• Identify upselling and cross-selling opportunities with Account Managers
• Proactively engage accounts ahead of renewals to mitigate risk
• Own customer account gross retention and prioritise satisfaction
• Conduct onboarding and training for new customers
• Gather customer feedback via executive business reviews
• Identify expansion opportunities and communicate to Account Managers

Product Manager

As Meltwater scales its AI‑powered media, social, and consumer‑intelligence platform, we’re hiring a Product Manager, Digests & Alerts—the daily heartbeat of insight for more than 27,000 customers.
In this role you’ll turn a fire‑hose of global news and social data into crisp, context‑rich updates delivered via email, Microsoft Teams, Slack, and mobile.
You’ll own the vision, roadmap, and outcomes for our most‑used touchpoint, partnering with AI scientists, engineers, designers, and GTM teams to make every alert timely, relevant, and actionable.
Craft and continually refine the vision, strategy, and roadmap for Digests & Alerts.
Lead user research and data analysis to uncover pain points and opportunities.
Write clear PRDs and user stories; prioritize backlogs; run agile rituals.
Define KPIs (e.g., engagement, retention, signal‑to‑noise ratio). Run A/B tests; analyze results; iterate to improve relevance and reduce alert fatigue.
Coordinate launches with Product Marketing, Marketing, Customer Success, Sales, and Support.
Ensure seamless integration with dashboards, reports, APIs, and third‑party channels.

Product Manager, Digests & Alerts

• Begin career as a Customer Success Manager focused on customer success and satisfaction
• Drive impactful outcomes through product adoption, risk mitigation strategies, and user training
• Collaborate with Renewal Managers and Account Managers to align customer needs
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions
• Empower clients to cultivate advocacy and enhance billing relationships
• Understand customers' organizational context and tailor solutions to their objectives
• Partner with Account Managers to identify upsell and cross-sell opportunities
• Proactively engage with accounts ahead of renewals to mitigate risks and support renewals
• Own customer account gross retention and prioritize satisfaction and loyalty
• Conduct onboarding and training sessions and gather feedback via executive business reviews
• Identify expansion opportunities and communicate them to Account Managers

Customer Success Manager, SMB

• What We’re Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
• What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.