Customer Success Manager
Meltwater
Customer Success Manager, SMB
Meltwater
full-time
Posted on:
Origin: • 🇳🇱 Netherlands
Visit company websiteJob Level
Junior
About the role
- Begin career as a Customer Success Manager focused on customer success and satisfaction
- Drive impactful outcomes through product adoption, risk mitigation strategies, and user training
- Collaborate with Renewal Managers and Account Managers to align customer needs
- Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions
- Empower clients to cultivate advocacy and enhance billing relationships
- Understand customers' organizational context and tailor solutions to their objectives
- Partner with Account Managers to identify upsell and cross-sell opportunities
- Proactively engage with accounts ahead of renewals to mitigate risks and support renewals
- Own customer account gross retention and prioritize satisfaction and loyalty
- Conduct onboarding and training sessions and gather feedback via executive business reviews
- Identify expansion opportunities and communicate them to Account Managers
Requirements
- Bachelor's degree or higher preferred
- Demonstrated expertise in customer success, account management, or a related field
- 1+ years of hands-on experience in account management
- Exceptional communication and interpersonal skills
- Results-driven mindset and proactive approach
- Collaborative spirit and ability to work with cross-functional teams
- Exceptional written and verbal communication skills in English (required)
- Proficiency in Dutch highly preferred
- Willingness to work hybrid schedule (in office 4 days a week)
- Ability to legally work in the country of hire
