Partner Success Manager
Trimble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Bodegraven • 🇳🇱 Netherlands
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the trusted advisor for assigned partners, building and maintaining strong relationships to drive satisfaction, retention, and growth within the construction and design markets
- Participate in the onboarding process for new partners, equipping them with the necessary training, resources, and product knowledge to sell and implement our software effectively
- Collaborate with partners and Channel Managers to develop and execute joint business plans, go-to-market strategies, and marketing campaigns that drive revenue growth for both our company and our partners
- Track key metrics such as partner-sourced revenue, product adoption rates, and partner satisfaction (PSAT)
- Conduct regular Quarterly Business Reviews (QBRs) to assess performance, review strategic direction, and identify areas for improvement
- Act as an advisor on Trimble’s software offerings for the design and construction industry
- Educate partners on our product value propositions and integrated solutions, while also gathering feedback to share with internal product teams
- Act as a point of escalation for partner issues, working with internal teams (e.g., product, support, sales) to ensure timely and effective resolution
- Manage a portfolio of diverse partners, prioritizing your efforts to focus on the highest-potential relationships and those with the most need for support
Requirements
- Bachelor's degree or equivalent practical experience
- 2-3 years of experience in Partner Management, Customer Success, or Account Management, or similar preferably within a SaaS or technology-driven environment
- Working knowledge of design and construction software (e.g., Tekla Structures, SketchUp Pro, ProjectSight) or comparable software used in the Architecture, Engineering, and Construction (AEC) industry
- Strong technical aptitude and the ability to learn, demonstrate and communicate the function and value of new software solutions
- Excellent communication, presentation, and relationship-building skills, with the ability to influence stakeholders at all levels
- Demonstrated ability to think strategically, solve complex problems, and drive successful outcomes
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high attention to detail
- Willingness to travel for partner visits, trade shows, and industry events
- Fluent in English; Proficiency in German, French, and or Spanish a plus
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Partner ManagementCustomer SuccessAccount ManagementSaaSTekla StructuresSketchUp ProProjectSightTechnical AptitudeProblem SolvingProject Management
Soft skills
CommunicationPresentationRelationship BuildingStrategic ThinkingInfluencing StakeholdersAttention to DetailTime ManagementCollaborationAdaptabilityCustomer Focus
Certifications
Bachelor's Degree