Customer Success Manager

• Lead a team of data analysts to proactively identify and prepare data needs for defined marketing strategies.
• Partner with Data Platform, Advanced Analytics, and Product teams to ensure data availability, cleanliness, and alignment with marketing requirements.
• Design and implement internal process improvements for scalability, data delivery, data retention and automation.
• Build and manage data pipelines for optimal extraction, transformation, and loading (ETL) across AWS, SQL, and related technologies.
• Represent Marketing’s data needs in cross-functional planning and sprint sessions.
• Redesign and optimize the CRM data request and intake process.
• Collaborate with CRM Strategy and Operations teams to develop and execute targeted, automated campaigns.
• Build and maintain dynamic segmentation within Salesforce Marketing Cloud (SFMC) Automation Studio for improved efficiency and personalization.

Manager, CRM Data

Customer Success Manager