Meltwater

Global Client Success Director

Meltwater

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado, Washington

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Salary

💰 $140,000 - $160,000 per year

Job Level

Lead

About the role

  • Cultivate and expand executive relationships with C-suite and senior business leaders (CMO, CCO, etc.)
  • Lead strategic account planning, mapping Meltwater solutions to customer priorities, and creating long-term value roadmaps
  • Champion a unified vision for customer success and align stakeholders across IT, marketing, sales, and customer experience functions
  • Deliver innovation and insight through business reviews, executive workshops, and success storytelling
  • Serve as the global quarterback across internal teams (Sales, Product, Services, Support, Partners), ensuring alignment and accountability for customer success
  • Identify and mitigate risk through proactive governance, executive alignment, and data-driven decision-making
  • Contribute to internal best practices and mentor Customer Success Managers and other team members supporting the account
  • Drive adoption across the full platform, with a focus on customer-centric outcomes and business transformation
  • Orchestrate cross-functional success plans that align with customer goals and deliver quantifiable outcomes
  • Track and optimize customer health, ensuring high product usage, satisfaction, and retention
  • Partner with Account Executives, Services, and Partners to identify whitespace opportunities, drive expansion, and accelerate customer maturity
  • Influence renewal and growth strategies through a deep understanding of the customer’s business and success metrics
  • Cultivate customer advocacy by demonstrating value realization and enabling industry recognition (e.g., case studies, peer networking, events)

Requirements

  • 10+ years of experience in Customer Success, Strategic Consulting, or Account Leadership in a complex, enterprise SaaS environment
  • Experience managing global customers with $10M+ ARR and multiple stakeholders across regions and business units
  • Strong executive presence, business acumen, and storytelling ability
  • Proven ability to influence cross-functional teams and build internal alignment around a shared customer vision
  • Familiarity with Microsoft solutions or similar enterprise platforms
  • Willingness to travel (domestic and international) up to 25%