Medline Industries, LP

Director

• Oversee corporate accounts functions
• Implement sales strategies to achieve revenue targets
• Work directly with Medline Sales Reps and Managers
• Track sales performance against objectives
• Manage client relationship with strategic accounts

Corporate Accounts Director

QA Engineer

• Audit a broad, global supplier base against FDA regulations, ISO standards, and other applicable global regulatory requirements.
• Perform internal audits of Medline divisions and manufacturing sites.
• Lead complex, critical, supplier regulatory projects involving cross-functional teams.
• Act as senior team leader to support Supplier QA Management and facilitate strategic achievement of Supplier Quality goals.
• Provide training and consulting services to internal departments to understand and comply with Quality Management System requirements.

Senior Auditor QA, Sterilization

Account Manager

• Develop sales objectives and strategies in line with organizational goals and territory targets
• Successfully acquire new customers/accounts; penetrate the market across all call points
• Responsible for meeting or exceeding top-line sales; quota target for each fiscal year
• Present and sell the company’s products and services through daily customer visits
• Help customers select the products and programs that best meet their needs
• Establish and maintain relationships with current and prospective customers across the continuum of care
• Accelerate resolution of customer issues and complaints in a timely manner
• Capture and communicate customers’ needs, issues and interests objectively with colleagues
• Work with the contracting team and division managers as needed and proactively on request-for-proposal processes
• Become a subject-matter expert in the assigned sales area on your own initiative, and by attending all required sales meetings/training sessions
• Regularly participate in internal and vendor product training events to stay up to date on Medline and competitor products
• Attend conventions and other sales-related events to promote the company and its products
• Assist the accounting department with the accounts receivable process for customers, as required
• Establish and maintain relationships with key stakeholders, including clinical and procurement decision-makers
• Prepare and deliver any ongoing training related to product trials
• Ensure satisfactory clinical performance of all products by identifying and resolving customer concerns in a timely manner
• Serve as the on-site lead for all procurement and request-for-proposal processes to ensure retention of existing business and favorable positioning for new business
• Provide all competitive details required to support any national GPO RFPs, if necessary
• May be required to maintain the Medline CRM program—with all current sales opportunities and contact information—or keep those opportunities in personal files
• Adhere to allocated travel and expense budgets for the geographic territory
• Prepare and deliver effective presentations and RFP responses, as needed

Account Manager, Bilingual

Human Resources

• Lead work to enhance delivery of HR services through automation, process optimization, and user experience improvements
• Manage end-to-end project delivery for AI tool implementation
• Collaborate with technology teams to ensure seamless integration with HR systems and processes
• Support the creation of a multi-year HR automation and continuous improvement roadmap
• Identify emerging trends and opportunities to advance HR automation and simplification
• Support functional implementation of AI and automation solutions to enhance HR delivery
• Lead HR change management activities to drive adoption and engagement for new tools and processes
• Develop communication strategies and change networks to ensure consistent stakeholder alignment

HR Automation, Continuous Improvement Manager

Security Operations

• Provide technical expertise for EDI B2B communications
• Collaborate with business users to gather requirements
• Independently manage EDI solution delivery
• Serve as the primary contact for related issues
• Coordinate and maintain partner data transactions
• Create and maintain documentation
• Support production environments through issue analysis

Associate Analyst, Technology

Manager

• Support Medline’s Sales efforts within a select group of highly complex or major accounts
• Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts
• Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to corporate sales and marketing objectives
• Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability
• Resolve problems and ensure customers receive high-quality customer service
• Maintain personal contact with key customers in assigned accounts
• Work directly with sales personnel to launch new accounts and address at-risk accounts
• Manage account program costs and track customer sales performance against objectives

Strategic Accounts Manager – Physician Office

Business Operations

• Analyze business problems and assist with the design details of automated systems
• Assist with developing requirements specifications according to standard templates
• Document functional specifications for system solutions and enhancements
• Perform implementation and configuration activities including prototyping, analysis, and process documentation
• Serve as the conduit between business and IT team with UAT and end-users
• Assist in quality assurance and defining testing strategy and risks
• Contribute to testing and debugging of system enhancements
• Work with analysts and managers to translate new requirements into design and implementation
• Develop, maintain and complete processes to continuously monitor data quality and system integrity
• Working with large datasets, develop reports and dashboards
• Create training materials and deliver system training to new employees

Associate Business Systems Analyst

Analyst

• Identify data and reporting tools necessary to/and perform business, and data analysis.
• Develop reporting/analysis for product manager, and/or sales.
• Communicate the results of the business, and data analysis.
• Understand the impact of cross-reference data changes within Medline’s business systems.
• Anticipate downstream consequences of change on other business areas and systems.
• Develop and analyze data, providing insight into trends or unusual performance.
• Organize, plan and recommend analysis and reports consistent with continuous improvement of processes and procedures.
• Recommend, develop, create and implement standard reporting for routine business reports.
• Recommend, develop, create and implement ad hoc reports as business conditions necessitate.
• Monitor for data accuracy, timeliness and integrity in data used in analysis and reporting.
• Communicate to appropriate personnel if data inaccuracies exist.
• Ensure follow-up so that analysis and reporting outcomes are reviewed and implemented.

Data Management Analyst

Financial Planning and Analysis

• Partner with the Operations team in the Southeast region from a financial analysis capacity
• Analyze and communicate financial results and performance KPIs to regional leadership
• Maintain regional financial forecast models and work with branch and transportation leaders to improve accuracy / drive performance
• Collaborate with Information Systems, Engineering, Finance and other Operations teams to ensure data integrity

Senior Financial Analyst – Operations FP&A

Accounts Payable

• Oversee a team of AP professionals providing mentorship, support and guidance on transactional activities.
• Handle and oversee execution of complex accounts payable tasks performed by staff.
• Support the department in improving processes and contribute to achieving department goals.
• Drive process improvements and ensure seamless accounts payable functions.
• Provide customer service to internal/external stakeholders related to pricing/goods receipt discrepancies.
• Reconcile and effectively manage aged open payables and discrepancy resolutions.

Accounts Payable Lead

Account Executive

• Develop sales objectives and strategies in accordance with organizational goals and territory targets.
• Successful acquisition of new customers/accounts; market penetration in all call points.
• Accountable to achieve or surpass Top-line Sales | Quota target within each fiscal year.
• Present and sell company products and services through daily customer visits.
• Assist customers in selecting products and programs best suited to their needs.
• Establish and maintains current and potential client relationships in the continuum of care.
• Expedite the resolution of customer problems and complaints in a timely manner
• Capture and objectively communicate customer needs, problems and interests with colleagues.
• Work with the Contracts team and Division leaders as necessary and proactively on tender processes.
• Become a subject matter expert in the assigned area of sales through own initiative, as well as by attending all necessary sales meetings/training sessions
• Participate regularly in both in-house and supplier product training events to stay current on Medline and competitive products.
• Participate in conventions and other sales related events to promote the Company and products.
• Assist the accounting department with the process of receivables for customers as necessary.
• Engage and maintain relationships with key stakeholders, including clinical and procurement decision makers.
• Prepare for and conduct all in-service education in connection with product trials
• Ensure satisfactory clinical performance of all products by identifying and resolving customer concerns in a timely manner.
• Take a lead role at the site level for all contracting and RFP processes to ensure retention of existing business and favorable positioning for new business.
• Deliver all required competition detail to assist in any national GPO RFP, if required.
• Required to maintain Medline CRM program– with all current sales opportunities, and contact information; or maintain these opportunities within own files.
• Adhere to travel and expense budgets allocated for Geographic Territory.
• Prepare and conduct effective presentations and RFPs as required

Sales Representative, Acute Care

Customer Support

• Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns.
• Ensuring clarity and customers are well informed on all inquiries.
• Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service
• Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution.
• Escalate complex issues to appropriate channels when necessary
• Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers.
• Ensure compliance with ALL Medline policies, including privacy and data security
• Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines
• Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms
• Gather and relay customer feedback to relevant departments for continuous improvement of products and services
• Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries

Bilingual Customer Service Representative

• Develop sales objectives and strategies in accordance with organizational goals and territory targets.
• Successful acquisition of new customers/accounts; market penetration in all call points.
• Accountable to achieve or surpass Top-line Sales | Quota target within each fiscal year.
• Present and sell company products and services through daily customer visits.
• Assist customers in selecting products and programs best suited to their needs.
• Establish and maintains current and potential client relationships in the continuum of care.
• Expedite the resolution of customer problems and complaints in a timely manner.
• Capture and objectively communicate customer needs, problems and interests with colleagues.
• Work with the Contracts team and Division leaders as necessary and proactively on tender processes.
• Become a subject matter expert in the assigned area of sales through own initiative, as well as by attending all necessary sales meetings/training sessions.
• Participate regularly in both in-house and supplier product training events to stay current on Medline and competitive products.
• Participate in conventions and other sales related events to promote the Company and products.
• Assist the accounting department with the process of receivables for customers as necessary.
• Engage and maintain relationships with key stakeholders, including clinical and procurement decision makers.
• Prepare for and conduct all in-service education in connection with product trials.
• Ensure satisfactory clinical performance of all products by identifying and resolving customer concerns in a timely manner.
• Take a lead role at the site level for all contracting and RFP processes to ensure retention of existing business and favorable positioning for new business.
• Deliver all required competition detail to assist in any national GPO RFP, if required.
• Required to maintain Medline CRM program– with all current sales opportunities, and contact information; or maintain these opportunities within own files.
• Adhere to travel and expense budgets allocated for Geographic Territory.
• Prepare and conduct effective presentations and RFPs as required.

Sales Rep, Acute Care

• Create and maintain A/P’s internal controls
• Analyze results from automated audit software
• Review duplicate payment prevention reports
• Investigate and resolve flagged transactions
• Develop dashboards or spreadsheets to track performance metrics

Accounts Payable Analyst

• Growing and developing a territory of residual based medical supplies in assigned territory.
• The team sells disposables, exam gloves, point of care tests, capital and diagnostics.
• Building relationships and developing a customer base of alternate site physician offices as well as hospital based practices.
• Making new calls on a daily basis to develop new customers.
• Working with manufacturers to present products to the physician community.
• Prepare and deliver quotations for product.
• Develop long term relationships with customer base.
• Prepare and maintain a territory plan.
• Create a grow a residual base of customers in the alternate site marketplace.
• Train and learn new items to present to customers and explain the medical and fiscal benefits.