Medisca

Analyst

• Administration et maintenance du SIRH Gérer les opérations quotidiennes du SIRH en assurant l’exactitude des systèmes, l’intégrité des données et une performance optimale de tous les modules RH.
• Gestion et intégrité des données Surveiller, auditer et maintenir les données des employés afin d’assurer leur exactitude, leur cohérence et leur conformité aux politiques internes et aux exigences réglementaires.
• Support système et résolution de problèmes Analyser et résoudre les problèmes, anomalies et erreurs du SIRH en temps opportun, et effectuer les escalades lorsque requis.
• Optimisation des processus Identifier des opportunités d’amélioration des processus RH et des flux de travail grâce à des optimisations système, à l’automatisation et à l’application des meilleures pratiques.
• Rapports et analyses Développer, maintenir et produire des rapports standards et ad hoc ; soutenir l’analyse de données afin d’éclairer les décisions RH et d’affaires.
• Collaboration avec les parties prenantes Agir à titre de point de liaison entre les équipes RH, TI et les fournisseurs externes pour soutenir les mises à jour, les implantations et les améliorations des systèmes.
• Support aux utilisateurs et formation Fournir du soutien et de l’accompagnement aux utilisateurs RH et opérationnels, incluant la formation sur les fonctionnalités du système et les meilleures pratiques.
• Tests système et mises à niveau Participer aux mises à jour, correctifs et nouvelles implantations systèmes, incluant les activités de tests, de documentation et de gestion du changement.
• Documentation et conformité Maintenir à jour la documentation des systèmes, les guides de processus et les pistes d’audit afin d’assurer la conformité et la continuité des opérations.
• Amélioration continue Se tenir à jour des tendances et technologies SIRH et recommander des améliorations visant à accroître l’efficacité et l’expérience utilisateur.

Analyste SIRH, HRIS Analyst

Product Manager

• Strategic commercial leadership
• Lead the development and implementation of commercial strategies for the portfolio of active pharmaceutical ingredients (APIs), excipients and bases used in pharmacy compounding.
• Leverage technical skills and knowledge gained from prior experience to generate new ideas that result in innovative and exclusive products.
• Stay informed of industry trends, competitor activities and market developments.
• Translate portfolio strategy into concrete action plans that align commercial priorities with regulatory requirements, supply availability and operational constraints.
• Define and manage the portfolio of active ingredients (APIs) and excipient bases, oversee evaluation of existing products and identify opportunities for expansion.
• Develop and implement forecasting models to anticipate market demand, sales trends and inventory requirements.
• Collaborate with sales, marketing and training teams to develop tools, training and resources that enable the sales force to effectively communicate product selling points.

Director of Product Strategy – API and Excipient Bases

Project Manager

• Develop detailed Gantt charts for all current and upcoming projects related to the introduction of new products.
• Work closely with all task owners (R&D, Engineering, Procurement, Quality, Marketing, etc.) to confirm task durations, dependencies, and key milestones.
• Maintain and update Gantt charts weekly to reflect actual progress against the schedule.
• Track project progress, identify delays or bottlenecks, and provide updated reports to stakeholders.
• Coordinate day-to-day execution within cross-functional teams to ensure project deliverables meet established deadlines.
• Monitor project risks, open issues, and interdependencies, and proactively report any issues that could impact delivery, schedule, or quality.
• Prepare weekly progress reports summarizing project status, risks, and key decisions required.

Project Coordinator – API & Excipient Bases

Outside Sales

• Search for potential clients, visit medical complexes and physicians / health care professionals
• Identify pharmacies (non-compounders / compounders) and successfully convert their business to Medisca
• Increase Medisca’s share of existing accounts
• Leverage existing health care compounding prescribers to increase Medisca's brand
• Identify health care professionals and educate them on compounding to increase scripts
• Encourage collaboration between physicians, pharmacists, and Medisca
• Attain monthly sales objectives and monitor profit margins
• Analyze territory trends and identify opportunities
• Regularly track and increase pharmacist business
• Follow up with customers on sales and product availability – Inbound and outbound phone/email
• Suggesting new revenue sources and products
• Ensure clients data and calls are kept relevant and current in systems
• Proactively following up with clients to ensure that they always have the support they need
• Generate Sales from Inactive & New Customers
• Cold call prospective customers & determine opportunities to create business
• Research new potential client options & follow up on referrals from existing clients
• Open new accounts & support onboarding
• Work collaboratively with the Account Executive
• Discuss existing accounts with the Account Executive & strategize on how to increase business
• Inform the Account Executive of planning cycle to maximize synergies and account contact
• Provide leads and referrals to visit
• Travel Client visits, tradeshows, training and etc…

Business Development Executive – Outside Sales

Account Executive

• Maintain existing accounts and build relationships
• Achieve monthly sales targets and monitor profit margins
• Analyze territory trends and identify opportunities
• Regularly manage and grow business volume with pharmacists
• Follow up on sales and product availability with customers by phone or email (incoming and outgoing calls)
• Assist customers with inquiries
• Propose new revenue streams and product offerings
• Ensure customer data and call records remain relevant and up to date in systems
• Process orders and track their status
• Run sales campaigns (products/services/lead products) to existing and new customers
• Generate sales from inactive and new customers
• Make cold calls to potential customers and assess opportunities to do business with them
• Research new options for potential customers and follow up on referrals from existing customers
• Open new accounts and assist with onboarding
• Collaborate with business development managers
• Discuss existing accounts with business development managers and develop strategies to grow business
• Optimize the planning cycle for business development managers to maximize synergies and touchpoints with accounts
• Provide leads and referrals for customer visits

Account Executive, Account Manager

Customer Support

• Provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders
• Support the Business Development sales team with their account requests
• Process and set up inventory for accounts
• Provide administrative and data integrity assistance
• Set Up Sub-Accounts for Wholesale clients
• Participate in the weekly team meetings and provide feedback/suggestions for improvement
• Process Orders for Wholesalers and Corporate accounts
• Process dropship and EDI orders for Wholesale and Corporate accounts
• Verify inventory in stock & provide tracking details for orders
• Follow up on shipping or FedEx discrepancies
• Advise Wholesale accounts on any delays and issues with their orders
• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
• Enter Return Authorizations and request appropriate paperwork
• Submit credits to be issued for clients and Wholesale accounts

Wholesale Customer Service Representative

• Soutien au développement commercial
• Assister l'équipe commerciale chargée du développement commercial dans le traitement des demandes des comptes
• Traiter et configurer les stocks pour les comptes
• Apporter un soutien administratif et veiller à l'intégrité des données
• Créer des sous-comptes pour les clients grossistes
• Participer aux réunions d'équipe hebdomadaires et formuler des commentaires/suggestions d'amélioration
• Traitement des commandes pour les grossistes et les comptes d'entreprise
• Traiter les commandes en dropshipping et par EDI pour les comptes de gros et d'entreprise
• Vérifier les stocks disponibles et fournir les détails de suivi des commandes
• Assurer le suivi des expéditions ou des anomalies FedEx
• Informer les comptes de gros de tout retard ou problème concernant leurs commandes
• Réclamations clients, retours et avoirs
• Enregistrer toutes les réclamations clients, saisir les réclamations formelles dans Master Control et assurer le suivi auprès du service Contrôle qualité si nécessaire
• Saisir les autorisations de retour et demander les documents appropriés
• Soumettre les avoirs à émettre pour les clients et les comptes de gros

Représentant du service à la clientèle, gros

Business Development Rep

• Search for potential clients, identify, evaluate, and pursue new business opportunities, including partnerships, licensing agreements, joint ventures, M&A, and investment opportunities
• Increase Medisca's share of existing accounts
• Gather market research and competitor analysis to identify emerging trends and customer needs within the 503b industry
• Attain monthly sales objectives and monitor profit margins
• Analyze territory trends and identify opportunities
• Regularly track and increase pharmacist business
• Follow up with customers on sales and product availability – Inbound and outbound phone/email
• Regularly update account records in our CRM tool including all interactions taking place with customers (activities, visits, notes, etc.)
• Build and maintain strong relationships with clients, stakeholders, and potential partners
• Proactively follow up with clients ensuring their needs are met and exceeding expectations
• Work closely with Demand & Planning, Procurement, R&D, marketing, regulatory, and legal teams to ensure alignment in business development activities and ensure compliance with industry regulations and client demands
• Provide regular updates on market trends, competitor activities, and customer feedback to inform strategic decisions
• Work closely with Public Affairs to monitor industry regulations, legislative changes, and economic factors that may impact the 503b business landscape
• Alliance management (when required)

Business Development Manager

Public Relations

• Formula review: Review sterile and non-sterile formulations in accordance with client requests.
• Assess client requests to ensure safety, therapeutic effectiveness, clinical justification, suitability of the requested route of administration, active ingredient concentration, dosage, and relevance to the clinical diagnosis provided by the preparer.
• Ensure formulations are evidence-based by conducting primary literature research.
• Verify physicochemical compatibility, suitability, and stability of active pharmaceutical ingredients (APIs) and excipients within the formulation.
• Verify mathematical calculations, detailed preparation steps, ingredient sensitivities, auxiliary labeling, legal parameters, etc.
• Respond to client inquiries: Receive, interpret, and respond to questions about compounded preparations via email or phone.
• Provide technical expertise to resolve day-to-day compounding issues.
• Provide assistance with mathematical calculations, selection of bases, incompatibilities and suitability of ingredients, formulation chemistry, API-specific monographs, etc.
• Understand and advise on technologies, devices, equipment, and proprietary ready-to-use bases recommended or exclusive for pharmaceutical compounding.
• Provide consultative support regarding specific practice niches, current standards of practice, regulatory requirements, facility workflow, etc.
• Respond to client inquiries, issues, or situations.
• Conduct literature searches to address internal and external requests and compile the findings into a standardized template for distribution to clients.
• Stay current with standards of practice and regulations governing compounding at national, provincial, and federal levels.
• Assist in the development of SOPs, policies, and procedures related to formulation development and approval.

Compounding Specialist

• The role focuses on inbound sales (50%) and administrative and data entry tasks (50%).
• Provide support to customers regarding products, services, and company policies.
• Assist customers by using relevant resources.
• Help customers troubleshoot orders, account statuses, and other types of issues.
• Communicate effectively with internal and external customers.
• Stay up to date on new products, features, and industry trends.
• Create and process orders in a timely manner.
• Handle customer complaints and ensure customer satisfaction.
• Prioritize administrative responsibilities.
• Recommend improvements to the sales process.
• Record and report adverse events received from healthcare professionals and patients in accordance with the company’s pharmacovigilance procedures (Canadian clients only).

Sales Support Representative

• Le poste est axé sur les ventes entrantes (50 %) et sur les tâches administratives et la saisie de données (50 %).
• Apporter un soutien aux clients quant aux produits, aux services et aux politiques.
• Aider les clients en utilisant les ressources pertinentes.
• Assister les clients dans le dépannage des commandes, des statuts des comptes et d’autres types de problèmes.
• Communiquer efficacement avec les clients internes et externes.
• Rester à jour des nouveaux produits, caractéristiques et tendances de l'industrie.
• Créer et traiter les commandes dans les temps.
• Traiter les réclamations des clients et s’assurer de la satisfaction de ces derniers.
• Hiérarchiser les responsabilités administratives.
• Proposer des améliorations du processus des ventes.
• Travailler avec l’équipe de l’entrepôt pour obtenir des devis de fret et communiquer les lignes directrices d’expédition.
• Engager des discussions avec les services de réglementation et de qualité pour recueillir la documentation nécessaire.

Représentant, soutien des ventes

• Search for potential clients, visit medical complexes and physicians / health care professionals and obtain referrals
• Identify pharmacies (non-compounders / compounders) and successfully convert their business to Medisca
• Increase Medisca’s share of existing accounts
• Leverage existing health care compounding prescribers to increase Medisca's brand
• Identify health care professionals and educate them on compounding to increase scripts
• Encourage collaboration between physicians, pharmacists and Medisca
• Attain monthly sales objectives and monitor profit margins
• Analyze territory trends and identify opportunities
• Regularly track and increase pharmacist business
• Follow up with customers on sales and product availability – Inbound and outbound phone/email
• Suggesting new revenue sources and products
• Ensure clients data and calls are kept relevant and current in systems
• Proactively following up with clients to ensure that they always have the support they need
• Generate Sales from Inactive & New Customers
• Cold call prospective customers & determine opportunities to create business
• Research new potential client options & follow up on referrals from existing clients
• Open new accounts & support onboarding
• Work collaboratively with the Account Executive
• Discuss existing accounts with the Account Executive & strategize on how to increase business
• Inform the Account Executive of planning cycle to maximize synergies and account contact
• Provide leads and referrals to visit