Business Support – Emerging Markets, Latin America

Medisca

Provide customer service and administrative support for sales team at Medisca, a healthcare solutions company. Handle client inquiries and support in diverse wellness disciplines.

Posted 7/9/2026full-timeMontréal • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities, including effective communication, problem-solving, and attention to detail. Proficient in managing customer inquiries, processing orders, and supporting sales operations in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsMicrosoft Office ProficiencyOrder ProcessingMultilingualism

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingTroubleshooting AssistanceInvoicingCustomer Account ReconciliationLicense Verification

Soft Skills

Interpersonal SkillsTime ManagementOrganizational SkillsAttention to DetailStress Management

Tools & Technologies

CreatioMicrosoft WordMicrosoft OutlookMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Call Center ExperienceCustomer SupportSales Process ImprovementInternational ShipmentsSupply Chain Solutions

About the role

Key responsibilities & impact

Answer all incoming calls and assist customers in obtaining information or direct them to the appropriate department
Greet visitors in a friendly and professional manner
Provide customer support regarding products, services, and policies
Assist customers using the appropriate resources
Provide troubleshooting assistance for orders, account status, and other issues
Handle customer complaints and ensure customer satisfaction
Assist the sales team in processing orders via incoming phone calls and emails
Enter customer orders into Creatio and print shipping documents for the warehouse
Manage sales, customer service, and fax inboxes; forward purchase orders to sales representatives and respond to customers as needed
Assist with international shipments, freight consolidation, and supply chain solutions
Liaise with carriers to arrange tracking and follow-up
Coordinate with warehouse and quality teams to process returns and customer feedback
Stay informed about new products, features, and industry trends
Propose improvements to the sales process
Assist with license verification and completion of supplier forms for customers, as required
Assist with invoicing and payment processing, as required
Support collections for overdue accounts
Assist headquarters with customer account reconciliations, as required

Requirements

What you’ll need

High school diploma minimum
One (1) year of customer service experience
Experience working in a call center, head office, and/or a pharmacy is highly valued
A university degree is not required but is an asset
Excellent communication and listening skills; proficiency in English (spoken and written) to communicate with customers outside Quebec
Multilingualism is an asset
Ability to work in a fast-paced environment and manage stress effectively
Excellent time management and organizational skills
Strong interpersonal skills and ability to work as part of a team
Responsible and discreet in handling confidential matters
Attention to detail
Intermediate knowledge of Microsoft Office (Word, Outlook, Excel, and PowerPoint) required

Benefits

Comp & perks

Work–life balance – 37.5-hour workweek with early-finish Fridays year-round, paid time off and vacation policy
Invest in your health – Choice of modular plans, health spending account and free telemedicine
Your well-being matters – Employee wellness program offered
Flexible work environment – Hybrid work schedule with a home office reimbursement program
Your future is promising – Learning and advancement opportunities within Medisca
Save for your future – Medisca contributes to a Deferred Profit Sharing Plan (DPSP) when you invest in a Registered Retirement Savings Plan (RRSP)
Help us grow – Employee referral program
Central location – Free parking and public transit access; shopping center within walking distance for lunch or groceries
We like to have fun – Company events throughout the year