Med-Metrix

Vice President

• Support the physician division while overseeing the accounts receivable team
• Collect outstanding insurance balances
• Appeal denied claims and resolve accounts receivable for clients
• Provide assistance and resolution to external and internal client inquiries
• Prepare reports or logs as required
• Serve as a technical expert on financial class responsibility
• Maintain current knowledge of healthcare issues and regulations
• Report payment and denial trends and procedural problems to clients
• Recommend corrections for identified trends and problems
• Establish goals and priorities aligned with organizational objectives
• Support the Business Development team during the sales process
• Ensure remote client access is timely disabled for terminated or transferred employees when applicable
• Protect and disclose protected health information in accordance with HIPAA
• Comply with Information Security and HIPAA policies and procedures
• Limit PHI access to the minimum necessary for assigned duties

Vice President – Revenue Cycle Management

Account Manager

• Follow up with payers to ensure timely resolution of outstanding claims via phone, email, fax, or websites
• Review and update patient and financial information accurately
• Verify the individual or insurance company responsible for payment
• Monitor billing accuracy and correct known errors
• Monitor Medicaid/Healthy Options coupons to ensure services are billed within expected timeframes
• Bill hospital services correctly to primary insurers or patients
• Follow up with insurance companies on assigned accounts
• Explain hospital payment regulations and maintain knowledge of insurance regulations and hospital contracts
• Identify and report underpayments and denial trends
• Analyze and resolve issues causing payer payment delays and initiate appeals when necessary
• Manipulate Excel spreadsheets and communicate results
• Meet daily productivity and quality standards
• Perform special projects and other duties as assigned
• Maintain confidentiality and handle protected health information according to HIPAA standards

Patient Account Representative

Robotics

• Develop and execute an RPA roadmap aligned to enterprise digital transformation objectives
• Establish and maintain an RPA governance framework covering prioritization, standards, change management, and risk controls
• Define and track KPIs including FTE savings, bot uptime, ROI, and delivery velocity
• Report program performance and strategic recommendations to senior and executive leadership
• Oversee end-to-end automation project delivery from intake through deployment and steady-state operations
• Maintain and improve the reliability and performance of the production bot population
• Ensure automations comply with HIPAA, SOC 2, security, and audit requirements
• Partner with IT, cybersecurity, and compliance on system access, infrastructure, and change management
• Recruit, develop, and retain RPA developers, coordinators, and business analysts
• Set performance expectations, conduct reviews, and support career development planning
• Foster continuous improvement, accountability, and innovation across the team
• Drive automation awareness and capability building across business stakeholder teams
• Manage relationships with RPA platform vendors, including UiPath
• Collaborate with revenue cycle and denial management leaders to identify and prioritize automation opportunities
• Oversee vendor contracts, licensing, and platform roadmap alignment

Senior Director, RPA

Cloud Engineer

• Serve as the primary Azure subject matter expert, driving cloud architecture standards, automation, security, and governance
• Design, deploy, and manage enterprise-grade Azure infrastructure covering compute, networking, storage, identity, and PaaS services
• Develop and maintain Terraform Infrastructure-as-Code
• Build and manage Azure DevOps or GitHub Actions CI/CD pipelines
• Implement Azure governance frameworks including Azure Policy, RBAC, management groups, and tagging strategies
• Enforce cloud security best practices and zero-trust principles
• Manage cloud cost optimization and FinOps practices
• Monitor infrastructure, troubleshoot performance issues, and resolve connectivity problems
• Lead workload assessment, migration planning, and modernization of on-premises applications to Azure
• Mentor junior and mid-level engineers and foster continuous improvement
• Maintain architecture diagrams, runbooks, and operational playbooks
• Evaluate emerging Azure technologies and recommend services, tools, and approaches
• Ensure compliance with HIPAA, SOC 2, PCI-DSS, HITRUST, and applicable standards
• Protect and disclose patients’ PHI only according to HIPAA standards
• Comply with Information Security and HIPAA policies and limit PHI access to the minimum necessary

Senior Azure Cloud Engineer

• Design and implement secure cloud architecture across AWS and Azure, including identity, network security, encryption, and key management
• Implement cloud-native logging, monitoring, and threat detection to improve visibility and incident response
• Build Infrastructure-as-Code, Policy-as-Code, and automated compliance controls
• Implement and enhance CSPM, CWPP, and CNAPP capabilities
• Conduct threat modeling, security architecture reviews, and risk assessments for cloud services and applications
• Design and secure AI/ML environments, including MLOps pipelines, model security, inference endpoints, and AI governance
• Assess and mitigate AI-specific threats, including prompt injection, model poisoning, adversarial attacks, and data leakage
• Partner with engineering and data science teams to implement secure-by-design and privacy-preserving controls for regulated data
• Develop automated detections, SOAR playbooks, and AI-driven threat hunting capabilities
• Lead technical response to cloud and AI security incidents, including forensic analysis and remediation
• Design and implement security controls supporting HIPAA, HITRUST, PCI DSS, SOC 2, NIST CSF, and NIST AI RMF requirements
• Support technical readiness, evidence collection, and remediation activities for security audits and compliance assessments
• Develop and maintain cloud security standards, technical guidance, and AI governance documentation
• Support enterprise risk management and vendor security assessments
• Integrate security throughout the DevSecOps lifecycle, including application, container, and secrets management
• Develop security metrics, communicate technical risks to stakeholders, and recommend continuous security improvements
• Mentor junior engineers and champion security best practices across engineering teams
• Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
• Understand and comply with Information Security and HIPAA policies and procedures
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties

Senior Cloud Security Engineer

• Design, deploy, and manage Azure network architectures, including Hub-and-Spoke, Virtual WAN, VNets, subnets, peering, routing, ExpressRoute, and VPN connectivity
• Implement and manage Azure network security services, including Azure Firewall, WAF, DDoS Protection, NSGs, Private Endpoints, Private DNS, and Service Endpoints
• Deploy and manage Microsoft Defender for Cloud, Defender for Endpoint, and Microsoft Sentinel
• Develop detection rules, automation, threat hunting, and incident response capabilities
• Implement Azure security governance through Azure Policy, RBAC, security baselines, and compliance controls
• Monitor and troubleshoot network and security environments using Azure Monitor, Network Watcher, Log Analytics, and Connection Monitor
• Conduct vulnerability assessments, support threat modeling, and coordinate remediation across infrastructure and application teams
• Maintain network security documentation, architecture diagrams, firewall standards, data flows, and operational runbooks
• Partner with DevOps and cloud engineering teams to integrate security into CI/CD pipelines and advance DevSecOps practices
• Evaluate emerging Azure networking and security technologies
• Support internal and external audits with security evidence, documentation, risk assessments, and compliance artifacts
• Protect and disclose patients’ PHI in accordance with HIPAA standards
• Comply with Information Security and HIPAA policies and procedures
• Limit PHI access to the minimum necessary for assigned duties

Azure Network and Security Engineer

Physician

• Coordinate peer-to-peer (concurrent denial) calls with medical insurance payers and Physician Advisors
• Update payer contact activity and scheduling status in the Physician Advisory Portal
• Maintain client, Physician Advisor, and contact records across internal systems
• Coordinate communication between Physician Advisors, payers, and clients via phone, email, and virtual meetings
• Support onboarding of new Physician Advisors, including documentation, equipment coordination, training logistics, and follow-up
• Assist with developing and documenting standardized processes and procedures
• Provide operational support to remote Physician Advisors, including EMR access setup, maintenance, and troubleshooting
• Serve as a point of contact for stakeholders, supporting data collection, reporting, and special projects
• Present updates and information during team meetings as needed
• Manage incoming calls, correspondence, mail, and administrative communications
• Process and resolve returned or undeliverable mail within client systems
• Coordinate calendar management and expense reporting for Physician Advisory leadership
• Protect and disclose patients’ PHI in accordance with HIPAA standards
• Comply with Information Security and HIPAA policies and procedures

Physician Scheduler

• Follow up with payers by phone, email, fax, or websites to resolve outstanding claims
• Review and update patient and financial information
• Verify responsible parties and insurance information for payment
• Monitor billing accuracy and correct errors
• Monitor Medicaid/Healthy Options coupons and billing timeframes
• Bill hospital services to primary insurers or patients accurately and promptly
• Explain hospital payment regulations and maintain knowledge of insurance regulations and hospital contracts
• Identify and report underpayments and denial trends
• Analyze and resolve causes of payer payment delays and initiate appeals
• Manipulate Excel spreadsheets and communicate results
• Meet departmental productivity and quality standards
• Maintain confidentiality and comply with HIPAA and information security policies
• Use, protect, and disclose PHI only as permitted by HIPAA
• Perform other assigned duties