MDD Forensic Accountants

Accountant

• Review of input data and preparation, filing of all Lloyd's Regulatory returns for Lloyd's Syndicates, including Annual returns, Quarterly returns, US and Canadian Reporting (including schedules F&P), US and Canadian SIS.
• Prepare Syndicate Management Accounts
• Assist with planning and production of Syndicate annual report and accounts, management information and financial schedules and monthly and quarterly accounting information, as required.
• Contribute to the development of systems for syndicate reporting
• Assist in the migration of key tasks to syndicate personnel and to monitor the accuracy of this data.
• Liaise with syndicate staff, auditors and actuaries as necessary.
• Ad hoc finance projects.

Syndicate Accountant

Supervisor

• Supervise and support a team of property claims adjusters across multiple levels of claim complexity.
• Provide coaching, mentoring, and technical guidance to support adjuster development and performance.
• Conduct performance evaluations, training sessions, and ongoing feedback discussions.
• Assist with hiring, onboarding, and workload distribution across the claims team.
• Monitor claims handling activities to ensure compliance with company guidelines and client expectations.
• Review high-exposure or complex property claims and provide guidance on claim strategy and resolution.
• Approve claim settlements within assigned authority limits.
• Ensure appropriate reserve setting, claim documentation, and investigation practices.
• Monitor operational performance metrics including claim cycle time, quality assurance results, and productivity measures.
• Identify opportunities for operational improvements and implement best practices across the claims team.
• Support leadership with reporting and performance insights related to property claims operations.
• Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters.
• Participate in client meetings and provide updates on claim trends, outcomes, and performance metrics.
• Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.
• Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements.
• Support internal audits, quality assurance reviews, and operational compliance initiatives.

Property Claims Supervisor – PA/OH

• Support our Third-Party Administration (TPA) claims Transportation Division
• Train and provide direction to the claims team
• Implement procedures as directed by management
• Audit files for quality assurance
• Provide oversight and direction to the claim team

Transportation Supervisor

Manager

• Serve as the primary relationship manager for assigned carrier accounts, ensuring service delivery aligns with client expectations, account instructions, and performance standards
• Build and maintain strong working relationships with carrier partners, internal operations leaders, recruiting teams, field leadership, and independent adjusters
• Oversee the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service quality, responsiveness, and compliance with program expectations
• Partner with recruiting, onboarding, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, aligned, and assignment-ready
• Monitor key service indicators such as cycle time, file quality, responsiveness, coverage of territories, deployment effectiveness, and client satisfaction
• Identify service gaps, performance issues, or capacity concerns and implement corrective actions, escalation plans, or staffing recommendations as needed
• Support account growth and retention by ensuring consistent execution, proactive communication, and strong service recovery when issues arise
• Coordinate with internal stakeholders to align 1099 deployment strategy with carrier needs, catastrophe demand, specialty lines, and regional claim volume
• Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies
• Assist in establishing and maintaining service standards, operating procedures, and communication protocols for carrier accounts and contractor-supported claim activity
• Support reporting, business reviews, and performance updates for internal leadership and carrier clients
• Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network
• Act as an escalation point for service concerns, contractor performance matters, or account-level operational issues
• Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization

Field Services Accounts Manager

• Supervise and support a team of liability claims adjusters.
• Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
• Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
• Assist with staffing, onboarding, and workload distribution across the team.
• Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
• Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
• Approve claim settlements within assigned authority levels.
• Ensure appropriate reserve setting and claim documentation.
• Serve as a point of contact for clients regarding claim performance and operational questions.
• Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
• Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
• Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
• Identify opportunities for operational improvements and implement best practices.
• Support leadership with reporting and operational updates.

Liability Claims Supervisor

Property Adjuster

• Conduct on-site inspections and field investigations for assigned claims
• Inspect property, structures, vehicles, equipment, or accident scenes as required by assignment
• Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams
• Evaluate loss facts and support investigation of coverage, liability, damages, and exposure
• Obtain statements from insureds, claimants, witnesses, or other involved parties when needed
• Prepare timely, accurate, and well-documented reports for clients and internal stakeholders
• Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed
• Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations
• Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately
• Manage field assignments within service expectations, turnaround times, and quality standards
• Travel throughout the assigned VA territory as required

Property Field Adjuster

Adjuster

• Conduct investigations for assigned claims
• Inspect or remotely manage inspections of property, structures, vehicles, equipment, or accident scenes as required by assignment
• Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams
• Evaluate loss facts and support investigation of coverage, liability, damages, and exposure
• Obtain statements from insureds, claimants, witnesses, or other involved parties when needed
• Prepare timely, accurate, and well-documented reports for clients and internal stakeholders
• Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed
• Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations
• Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately
• Manage field assignments within service expectations, turnaround times, and quality standards
• Travel throughout the assigned coverage territory as required

Casualty Field Adjuster

• Utilize advanced cardiac clinical knowledge to review, evaluate, and coordinate treatment plans involving cardiovascular conditions, cardiac procedures, and related medical care.
• Monitor recovery progress and treatment outcomes for injured workers with cardiac injuries, diagnoses, or comorbidities.
• Collaborate with treating physicians, cardiologists, healthcare providers, employers, adjusters, and injured workers to support optimal medical and return-to-work outcomes.
• Evaluate medical necessity and appropriateness of cardiac treatment plans utilizing evidence-based treatment guidelines and clinical best practices.
• Identify barriers to recovery specific to cardiac conditions and develop appropriate intervention strategies.
• Educate injured workers regarding cardiac diagnoses, treatment recommendations, medication compliance, lifestyle modifications, and recovery expectations as appropriate.
• Review medical records, treatment plans, diagnostic testing, and provider recommendations.
• Encourage injured worker participation in treatment and recovery plans.
• Evaluate return-to-work capabilities and discuss restrictions with providers and employers.
• Obtain and review job descriptions to assist providers in determining appropriate work capacity.
• Coordinate modified duty and transitional return-to-work opportunities when medically appropriate.
• Adhere to state treatment guidelines, evidence-based protocols, account requirements, and organizational standards.
• Monitor compliance with ODG, ACOEM, state-specific treatment guidelines, and utilization criteria as applicable.
• Identify cases requiring utilization review, physician review, pre-certification, pre-authorization, concurrent review, or retrospective review.
• Track treatment outcomes, disability durations, and return-to-work progress.
• Maintain timely, accurate, and thorough case documentation within electronic case management systems.
• Ensure compliance with HIPAA and all applicable state and federal privacy regulations.
• Serve as a patient advocate while maintaining legal, ethical, and regulatory standards.
• Participate in quality improvement initiatives, client meetings, and team collaboration activities as needed.
• Assist with training, mentoring, and knowledge-sharing opportunities when appropriate.
• Perform additional duties and special projects as assigned.

Cardiac Telephonic Nurse Case Manager

Workers Compensation Adjuster

• Adjust claims for assigned Davies Claims North America TPA clients
• Investigate claims by completing 24-hour contact with employee, employer, physician(s), and witnesses
• Evaluate claim detail, Florida Statute, and case law to determine compensability and total value of claim
• Display capability of setting and adjusting reserve amounts accordingly
• Initiate accurate indemnity payments in a timely manner and maintain diary for ongoing payments
• Ensure timely and proper completion of all required State filings
• Handle EDI filings and rejections in conjunction with EDI adjuster
• Monitor medical treatment in conjunction with the assigned Nurse Case Manager
• Review, document and approve medical bills for payment within three days of receipt
• Authorize appropriate medical services as outlined per Florida Statute 440.13
• Maintain regular telephone contact with injured employees
• Determine whether vocational rehabilitation services are needed for an employee to return to work
• Coordinate light duty availability and reasonable accommodations with medical providers and employers
• Maintain adequate reserves for life of claim utilizing reserve worksheets, ODG Guidelines, Workers’ Computation software, and Davies Claims North America reserving philosophy
• Attend client meetings as necessary, and maintain regular telephone contact to ensure client satisfaction
• Evaluate cases and negotiate settlements when appropriate, protecting Medicare’s interests
• Review claims for possible red flags
• Identify and pursue subrogation, contribution, indemnification, or other opportunities to compel responsible third parties to bear their share of the settlement burden
• Make timely notice to the excess carrier in all cases while meeting reporting criteria and keeping the carrier updated on claim status
• Request reimbursement at least quarterly and follow up for timely receipt from excess carrier(s)
• Adhere to client profile instructions
• Report any overall account or client concerns to the supervisor or upper management
• Report any E&O concerns to the QA Manager and EVP
• Attend claims meetings at client locations, client visits, seminars for obtaining CEU credits
• Interact with Managers, Training Coordinator, Supervisors, Adjusters, Nurse Case Managers, Team Assistants, Employers, Injured Workers, Medical Providers, Ancillary Providers, State Employees, Insurance Carriers, Excess Carriers, and Brokers as needed
• Convey positive attitude and team spirit for optimum provision of services to customers
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Workers' Compensation Lost Time Adjuster

Auditor

• Undertake and lead internal technical & SLA NDA Motor audits in line with the internal audit programme for the firms operating Divisions, file types will including fast track and multi-track matters using an agreed framework.
• Undertake and lead ad hoc and other bespoke internal NDA Motor technical & SLA audits in line with the firm’s current policies and procedures as and when required within the working of the firms operating Divisions.
• Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.
• Provide clear and effective feedback (orally and in written report format) to the key stakeholders within the business on conclusion of all audit activities as and when required to do so.
• Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
• Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.
• To highlight all opportunities to develop and enhance existing procedures, processes and competency’s where appropriate.
• In conjunction with the Quality & Audit Manager, NDA Motor Business Unit Director & Technical Manager consider training requirements and skill gaps analysis at both handler and strategic business unit level.
• Perform other relevant duties as requested by the Quality & Audit Manager in line with business needs and requirements.
• To ensure compliance with the SRA Code of Conduct 2011.

Motor Auditor

Attorney

• Initial review/report
• Dealing with disclosure
• Reviewing evidence
• Conducting investigations
• Instructing counsel and experts
• Legal research
• Drafting generally
• Attending conferences and trials with counsel
• Dealing with routine correspondence
• Liaising with lay and insurer clients
• Engaging in settlement negotiations including consideration and drafting of Part 36 offers
• Preparing pre-action and interim applications
• Preparing documents for trial
• Assisting with ADR (including mediation)
• Court appointments
• Conducting advocacy by telephone and in person
• Ensure compliance with the SRA Standards & Regulations
• Working Hours 35 hours per week Monday to Friday 9am - 5pm inclusive of 1 hour unpaid lunch break. Office location for this role is Parklands, Bolton. We are hybrid workers with 1 day attendance at the office required.

Assistant Lawyer – L&CL Regions

• You will work as part of a team progressing each file from receipt of papers from the insurer client to resolution of the claim.
• Working with the Lead Lawyer to manage a caseload of complex injury claims including high value multi-track claims.
• Communicating with insurer clients, dealing with their queries and updating them as the matter progresses.
• Forensic analysis of voluminous quantum evidence, preparing chronologies, identifying anomalies and other relevant information across various sources and categories of evidence.
• Using your existing knowledge of personal injury to identify relevant issues within medical records in order to instruct medical experts, drawing key issues to their attention.
• Critical analysis of sources of liability evidence and identifying any gaps.
• Drafting concise technical advice on all aspects of claim handling to include advice on indemnity, liability, quantum and causation issues and claims resolution for strategy discussion with the Partner.
• Proactively identifying next steps required on matter, discussing those aspects with the Partner and taking action as agreed.
• Interviewing witnesses and drafting statements.
• Liaising with parties involved in claims including the insured, insurer, witnesses etc.
• Drafting pleadings and applications.
• Instructing counsel.
• Delivery of agreed performance targets and quality standards.
• Delegate assigned tasks for a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives.
• Maintaining case managements systems with up to date management information for clients.
• To ensure compliance with the SRA Standards & Regulations

Assistant to Lead Lawyer

Operations

• Oversee daily operations including client management, team capacity, complaint strategy, compliance and overall service delivery
• Develop and implement operational policies and procedures to ensure efficiency and consistency.
• Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
• Manage, train, and motivate a team of direct reports (team Leaders) and claims handlers
• Foster a positive working environment that encourages collaboration and high performance.
• Conduct regular performance reviews and provide constructive feedback.
• Feed into the overall divisional culture, supporting divisional focus and retention
• Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly.
• Work closely with the sales and marketing teams to align service offerings with customer needs.
• Ensure all operations comply with industry regulations, licensing requirements, and health and safety standards.
• Develop and implement risk management strategies to minimize operational disruptions.
• Support the Divisional Director with the management of operational budgets, control costs, and identify opportunities for cost savings.
• Analyse financial reports and make data-driven decisions to optimize profitability.
• Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology
• Stay updated on industry trends and recommend innovative solutions to enhance operations.

Operations Manager

Analyst

• Understand, interpret and translate data.
• Liaise with appropriate stakeholders to ensure that the solutions provided are fit for purpose at point of delivery and throughout the solutions life.
• Investigate data integrity issues and liaise with the relevant area for resolution.
• Build strong working relationships with stakeholders.

MI Analyst

• - Initial review/report
• - Dealing with disclosure
• - Reviewing evidence
• - Conducting investigations
• - Instructing counsel and experts
• - Legal research
• - Drafting generally
• - Attending conferences and trials with counsel
• - Dealing with routine correspondence
• - Liaising with lay and insurer clients
• - Engaging in settlement negotiations including consideration and drafting of Part 36 offers
• - Preparing pre-action and interim applications
• - Preparing documents for trial
• - Assisting with ADR (including mediation)
• - Court appointments
• - Conducting advocacy by telephone and in person
• - Ensure compliance with the SRA Standards & Regulations
• Working Hours**35 hours per week Monday to Friday 9am - 5pm inclusive of 1 hour unpaid lunch break. Office location for this role is Parklands, Bolton. We are hybrid workers with 1 day attendance at the office required.