Operations Manager

MDD Forensic Accountants

Operations Manager responsible for managing operational aspects at Davies. Ensuring seamless service delivery, compliance, and continuous improvement across teams including Glasgow and remote locations.

Posted 7/13/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management, team leadership, and compliance with industry regulations. Proven ability to enhance service delivery and optimize performance through data-driven decision-making and effective risk management strategies.

Highest-signal resume keywords

Operational ManagementTeam LeadershipCompliance ManagementPerformance AnalysisCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Policies DevelopmentKey Performance Indicator MonitoringRisk Management StrategiesFinancial Report AnalysisData-Driven Decision Making

Soft Skills

Team MotivationEffective LeadershipCollaborationConstructive FeedbackPositive Working Environment

Tools & Technologies

Operational Efficiency TechnologySystem ImprovementsNew Systems Adoption

Industry Keywords

Client ManagementService DeliveryHealth and Safety StandardsGovernanceRegulatory Compliance

About the role

Key responsibilities & impact

Oversee daily operations including client management, team capacity, complaint strategy, compliance and overall service delivery
Develop and implement operational policies and procedures to ensure efficiency and consistency.
Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
Manage, train, and motivate a team of direct reports (team Leaders) and claims handlers
Foster a positive working environment that encourages collaboration and high performance.
Conduct regular performance reviews and provide constructive feedback.
Feed into the overall divisional culture, supporting divisional focus and retention
Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly.
Work closely with the sales and marketing teams to align service offerings with customer needs.
Ensure all operations comply with industry regulations, licensing requirements, and health and safety standards.
Develop and implement risk management strategies to minimize operational disruptions.
Support the Divisional Director with the management of operational budgets, control costs, and identify opportunities for cost savings.
Analyse financial reports and make data-driven decisions to optimize profitability.
Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology
Stay updated on industry trends and recommend innovative solutions to enhance operations.

Requirements

What you’ll need

Foster a positive and ethical working climate conducive to attracting, retaining, and motivating a diverse group of high-performing employees.
Develop and sustain motivated and skilled teams through effective leadership, development, mentoring, and coaching.
Use knowledge and data to challenge current assumptions and drive change.
Manage relationships with internal and external customers and suppliers
Influence and support the budget-setting process, ensuring clarity and commitment from the operations team.
Guarantee adherence to all policies and protocols concerning Security, Health and Safety, and Governance within the operation.
Meet customer, legal, compliance, and regulatory requirements.

Benefits

Comp & perks

**Career & Purpose **
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
**Environmental & Social**
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
**Financial Health**
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
**Mental, Physical & Emotional Wellbeing **
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan