Field Services Accounts Manager

MDD Forensic Accountants

Account Manager managing carrier accounts and independent adjusters for Davies North America. Ensuring service delivery aligns with expectations and overseeing operational performance.

Posted 7/14/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing carrier accounts and independent adjuster networks, ensuring compliance with service delivery standards and operational performance metrics. Proficient in strategic planning, relationship management, and process improvement within the claims and insurance sectors.

Highest-signal resume keywords

Account ManagementClaims OperationsIndependent Adjuster OversightService Delivery MetricsVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationPerformance MonitoringOperational EfficiencyService Quality AssessmentProcess Improvement

Soft Skills

Relationship BuildingProactive CommunicationProblem Solving

Certifications & Qualifications

Multi-State Adjuster Licensing Knowledge

Industry Keywords

InsuranceTPACAT ClaimsProperty ClaimsCasualty ClaimsSpecialty Claims

About the role

Key responsibilities & impact

Serve as the primary relationship manager for assigned carrier accounts, ensuring service delivery aligns with client expectations, account instructions, and performance standards
Build and maintain strong working relationships with carrier partners, internal operations leaders, recruiting teams, field leadership, and independent adjusters
Oversee the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service quality, responsiveness, and compliance with program expectations
Partner with recruiting, onboarding, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, aligned, and assignment-ready
Monitor key service indicators such as cycle time, file quality, responsiveness, coverage of territories, deployment effectiveness, and client satisfaction
Identify service gaps, performance issues, or capacity concerns and implement corrective actions, escalation plans, or staffing recommendations as needed
Support account growth and retention by ensuring consistent execution, proactive communication, and strong service recovery when issues arise
Coordinate with internal stakeholders to align 1099 deployment strategy with carrier needs, catastrophe demand, specialty lines, and regional claim volume
Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies
Assist in establishing and maintaining service standards, operating procedures, and communication protocols for carrier accounts and contractor-supported claim activity
Support reporting, business reviews, and performance updates for internal leadership and carrier clients
Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network
Act as an escalation point for service concerns, contractor performance matters, or account-level operational issues
Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization

Requirements

What you’ll need

5+ years of relevant experience in claims, account management, field operations, client services, vendor management, or independent adjuster program oversight
Experience supporting or managing carrier accounts within insurance, claims administration, TPA, IA firm, or related environments
Experience working with independent contractor / 1099 adjuster models, field resources, or distributed claims support teams
Strong understanding of claims operations, service delivery metrics, and account management principles
Ability to travel occasionally based on client, operational, or business needs
Experience in property, casualty, transportation, CAT, or specialty claims environments
Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage