MasterControl Japan

Chief Technology Officer

• Define and execute the company's enterprise security strategy, aligned with business objectives and compliance obligations (including FedRAMP).
• Own security governance, policies, standards, and risk management practices across the organization.
• Embed security-by-design principles across systems, applications, cloud infrastructure, and engineering workflows.
• Set policy for access control, data protection, and secure development practices, partnering with Engineering to embed requirements into the SDLC without becoming a bottleneck.
• Own data privacy and residency requirements across the regions where we operate infrastructure, including GDPR and other applicable cross-regional obligations.
• Own the security and governance model for how AI and LLM tooling are used across engineering — controlling what data can reach which models and keeping regulated data inside trusted boundaries.
• Implement guardrails for AI and agentic workflows to catch data leakage, prompt injection, and unsafe outputs before they reach production or customers.
• Partner with Engineering leadership to make security a built-in part of our AI-driven SDLC tooling, not a gate bolted on afterward.
• Evaluate and, where appropriate, pursue recognized AI governance frameworks (e.g., ISO 42001) to give customers confidence in how we govern AI use.
• Help turn our AI security posture into a competitive advantage in customer conversations, in partnership with Sales and Compliance.
• Own the enterprise risk assessment program: identify, quantify, and track risk across infrastructure, applications, vendors, and third parties.
• Run and continuously improve a formal risk register with clear ownership, remediation timelines, and executive reporting.
• Lead risk assessments for cloud infrastructure and key third-party dependencies (e.g., AWS, Azure), and for new products, features, or architecture changes before launch.
• Translate technical risk into business terms for executive reporting.
• Support Sales and Customer Success in customer security conversations, questionnaires, and due diligence reviews — working closely with the Compliance team, who own the customer relationship.
• Maintain and mature our compliance posture (e.g., FedRAMP, SOC 2, ISO 27001 as applicable) in partnership with Compliance/Validation.
• Contribute to customer-facing security collateral (architecture summaries, trust documentation) that scales beyond 1:1 conversations.
• Be available for direct customer engagement when a deal or renewal requires executive-level security assurance.
• Own the cybersecurity incident response program: detection, escalation, communication, and remediation.
• Lead cross-functional incident response involving Legal, Engineering, and executive leadership as needed.
• Ensure continuous monitoring, threat intelligence integration, penetration testing, and vulnerability management.
• Mature our detection and response capability (SIEM, monitoring, managed detection/response) to steadily reduce mean-time-to-detect.
• Drive post-incident reviews and continuous improvement.
• Build, lead, and develop the security team (or oversee the security function, depending on current staffing).
• Represent security at the executive/leadership table; advise the CEO/CTO on risk posture and security investment priorities.
• Set and manage the security budget and tooling stack.

Chief Information Security Officer – CISO

Solutions Engineer

• Collaborate with sales representatives to research and understand customer needs in the Life Sciences and ISO-regulated industries.
• Use that discovery research to configure and demonstrate in-depth product functionality to prospects, tailoring demonstrations to specific customer requirements.
• Present MasterControl solutions for various aspects of a customer's business, highlighting the product's versatility and applicability.
• Support the response to functional aspects of RFxs, ensuring accurate and comprehensive answers.
• Collaborate with Solutions Engineers to develop and maintain sales tools, including demo databases and trial sites.
• Collaborate with relevant teams like Product Management and Product Marketing on the creation of sales supporting materials and technical demonstrations.
• Provide product-related training for sales staff as needed.

Solutions Consultant – UK/Europe

Account Executive

• Work in an Enterprise Pod together with an Enterprise Account Manager to close new and expansion business.
• Own and execute complex enterprise sales cycles (12–24+ months) across global pharma accounts, CDMOs, and CGT innovators.
• Build, manage, and expand multi-stakeholder relationships across Manufacturing, Clinical R&D, production, QA/QC, GMP IT and procurement functions.
• Develop and execute account-based strategies for Tier 1–3 Pharma, MedTech, CDMOs and CGT manufacturers.
• Engage and build relationships with enterprise accounts across the European markets, conducting executive-level conversations and presentations in both English and an alternative language as necessary.
• Identify whitespace opportunities within existing pharma divisions and high-growth biopharma innovators.
• Serve as a trusted advisor on digital manufacturing trends, GxP compliance, and operational excellence.
• Drive adoption of cloud-based MES and QMS, AI and Analytics platforms through value-based, consultative selling.
• Partner with solution engineering, marketing, and customer success teams to deliver compelling business cases and ROI models.
• Contribute to strategic forecasting inputs for multi-year enterprise deals.
• Ability to orchestrate cross-functional deal teams including solution consultants, partner managers, and implementation leads.
• Lead executive-level conversations spanning Manufacturing, Quality, Regulatory Affairs, and IT to shape digital transformation roadmaps.
• Partner closely with marketing to develop personalized, 1:1 account-based strategies, aligning outreach to each account's unique needs.
• Leverage the full marketing toolkit - including content, tactics, and campaigns - to customize outbound motions, guided by deep account knowledge and buying group dynamics.
• Collaborate on high-impact, relationship-building programs like VIP events and executive roundtables, including prospect identification, personalized invitations, content input, and strategic follow up.
• Participate in regular pipeline and feedback reviews with marketing to share insights, optimize programs, and ensure continuous alignment across joint sales and marketing efforts.

Enterprise Account Executive, Europe

Lead Generation

• Develop and execute demand generation marketing strategies and plans to support business objectives, focusing on driving engagement and revenue in Japan/APAC.
• Collaborate with cross-functional teams including Sales, Product Marketing, and Operations to ensure strong ICP targeting and funnel progression.
• Manage the end-to-end execution of demand generation campaigns, including campaign setup, audience segmentation and targeting, scheduling, deployment, and optimization.
• Utilize marketing automation, CRM, and ABM platforms to track and measure the effectiveness of campaigns, analyze key metrics, and optimize performance.
• Provide regular reporting and insights to stakeholders on the performance of regional demand generation programs, including key metrics, trends, and opportunities for improvement.
• Continuously monitor industry trends, best practices, and emerging technologies, and recommend new strategics and tactics to enhance campaign effectiveness and drive results.
• Support initiatives to expand AI use cases within the demand generation and broader marketing functions.

Demand Generation Lead

Marketing

• Plan and manage integrated customer campaigns to achieve renewal and growth targets.
• Execute and manage customer communication strategies to keep customers informed about key product updates and organizational changes.
• Design, implement, and manage a customer milestone program to celebrate key moments in the customer journey, including the selection and distribution of thoughtful physical gifts to recognize and reward loyalty and engagement.
• Ensure messaging consistency and alignment with the customer voice across all functions and touchpoints.
• Develop and maintain a customer communications calendar that captures all touchpoints throughout the customer journey.
• Act as the project manager for customer marketing initiatives, collaborating with cross-functional teams to ensure that design and messaging align with campaign objectives and strategic goals, while ensuring timely and successful project delivery.
• Optimize the use of communication channels to maximize campaign impact and engagement.
• Monitor and assess risks and opportunities across various departmental projects to ensure alignment with goals.
• Track, analyze, and report key performance indicators (KPIs) to management and stakeholders for continuous improvement.

Senior Customer Marketing Specialist

Financial Planning and Analysis

• Lead the development of financial forecasts, budgets, and long-range financial plans.
• Conduct financial analysis to identify trends, risks, and opportunities that impact business performance.
• Collaborate with cross-functional teams to develop financial models, KPIs, and performance metrics.
• Monitor and analyze business performance against plans and budgets, providing recommendations for corrective actions.
• Support strategic decision-making through financial analysis and scenario planning.
• Oversee the development of management reports and presentations for senior leadership and the Board of Directors.
• Lead the annual budgeting process, ensuring alignment with strategic objectives and financial targets.
• Develop and maintain financial models to evaluate the financial impact of new business initiatives, investments, and strategic partnerships.
• Stay current on industry trends, economic factors, and regulatory changes that may impact financial performance.
• Manage and mentor the FP&A team, providing guidance, coaching, and professional development opportunities.

Director, Financial Planning – Analysis

Project Manager

• Coordinate Pre-Sales and Post-Sales Professional Services activities
• Define project scope, goals, and deliverables including functional and non-functional requirements
• Develop and maintain project schedules, manage risks, and communicate effectively with all stakeholders
• Manage both internal and external project throughout the lifecycle of the project
• Maintain a strong customer focus with a high emphasis on quality in execution
• Conduct periodic meetings with service partners to align challenges and opportunities to best serve our end customers
• Collaborate with internal teams (e.g., Sales, Marketing, Product, Education, Professional Services) to develop and deliver partner-specific programs and initiatives.
• Manage and maintain PS operational data audits; coordinate with PS managers on findings and corrections to ensure reporting accuracy
• Monitor, maintain and act upon department KPIs including resource utilization, billable hours, and timely project billing
• Support revenue forecasting and pipeline visibility by maintaining clean, reliable PS performance data.
• Surface operational insights to PS leadership to enable informed, data-driven decisions across the project portfolio.

• Proactively identify and develop new business opportunities with prospective clients across regulated industries, including early-stage biotechs pursuing their first regulatory submission and established manufacturers seeking to modernize their quality management systems.
• Cultivate and maintain strong, trust-based relationships with key decision-makers and stakeholders, including Quality Directors, VPs of Regulatory Affairs, QA Managers, and executive leadership.
• Develop a thorough understanding of each client's quality processes, compliance challenges, and regulatory obligations, and clearly articulate how MasterControl's platform — including Document Control, CAPA, Training Management, Audit Management, and Change Control — addresses their specific needs and strengthens their overall quality posture.
• Design and deliver tailored sales presentations and product demonstrations that speak directly to the client's regulatory environment.
• Manage the full sales cycle — from proposal development and procurement navigation to contract negotiation and deal closure — while consistently meeting and exceeding revenue targets.
• Maintain accurate and up-to-date records of all pipeline activity, sales engagements, and account information within the CRM system.
• Provide management with clear, consistent updates on deal progression, account health, potential risks, and resource needs to support timely and informed decision-making.
• Partner with Implementation, Customer Success, and internal quality subject matter experts to facilitate a seamless customer onboarding experience and drive long-term satisfaction and retention.
• Maintain a strong pulse on industry developments, including regulatory guidance updates, emerging quality trends, and the competitive landscape, leveraging that knowledge to identify new opportunities and deliver meaningful value to clients.

Technical Account Manager

• Build and maintain consultative relationships with assigned Success Premium customers.
• Develop deep understanding of customer environments, including architecture, workflows, stakeholders, and risks.
• Translate customer context into tailored technical guidance that drives adoption and value.
• Proactively recommend features, configurations, and best practices aligned to customer goals.
• Identify and mitigate risks before they impact operations.
• Guide adoption of new capabilities that deliver measurable business outcomes.
• Orchestrate internal resources across Support, Engineering, Services, and Sales Operations.
• Partner with Operational TAMs to ensure continuity across proactive and reactive engagements.
• Demonstrate value and reduce risk to positively influence retention and renewal outcomes.