Strategic Technical Account Manager

MasterControl Japan

Strategic Technical Account Manager for MasterControl, guiding enterprise SaaS clients with technical insights and proactive value delivery. Focuses on driving adoption and mitigating risks to enhance customer success.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain consultative relationships with assigned Success Premium customers.
Develop deep understanding of customer environments, including architecture, workflows, stakeholders, and risks.
Translate customer context into tailored technical guidance that drives adoption and value.
Proactively recommend features, configurations, and best practices aligned to customer goals.
Identify and mitigate risks before they impact operations.
Guide adoption of new capabilities that deliver measurable business outcomes.
Orchestrate internal resources across Support, Engineering, Services, and Sales Operations.
Partner with Operational TAMs to ensure continuity across proactive and reactive engagements.
Demonstrate value and reduce risk to positively influence retention and renewal outcomes.

Requirements

What you’ll need

7+ years in technical account management or similar enterprise SaaS roles.
Experience supporting strategic or premium enterprise customers.
Cross-functional collaboration influencing adoption and retention outcomes.

Benefits

Comp & perks

Competitive compensation
100% medical premium coverage (yes, you read that right!)
401(k) plan with company match
Generous PTO packages that increase with tenure
Schedule flexibility
Fitness clubs (you get paid to have fun and be active!)
Company parties and employee recognition programs
Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
Dental/vision plans
Employer paid life insurance policy
Much, much more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

consultative relationshipscustomer understandingtechnical guidancerisk mitigationcross-functional collaborationinfluencing adoptioninfluencing retention