Project Manager

MasterControl Japan

Project & Operations Manager with a focus on customer implementation at MasterControl. A vital role in managing project delivery and operational insights for the Professional Services team in India.

Posted 6/12/2026full-time🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Coordinate Pre-Sales and Post-Sales Professional Services activities
Define project scope, goals, and deliverables including functional and non-functional requirements
Develop and maintain project schedules, manage risks, and communicate effectively with all stakeholders
Manage both internal and external project throughout the lifecycle of the project
Maintain a strong customer focus with a high emphasis on quality in execution
Conduct periodic meetings with service partners to align challenges and opportunities to best serve our end customers
Collaborate with internal teams (e.g., Sales, Marketing, Product, Education, Professional Services) to develop and deliver partner-specific programs and initiatives.
Manage and maintain PS operational data audits; coordinate with PS managers on findings and corrections to ensure reporting accuracy
Monitor, maintain and act upon department KPIs including resource utilization, billable hours, and timely project billing
Support revenue forecasting and pipeline visibility by maintaining clean, reliable PS performance data.
Surface operational insights to PS leadership to enable informed, data-driven decisions across the project portfolio.

Requirements

What you’ll need

5+ years of experience with end-to-end project delivery in a customer-facing Professional Services environment
Familiarity with QMS or regulated industry (Life Sciences) implementations
Strong understanding of project budgeting, forecasting, and PS performance metrics (utilization, margin, on-time delivery)
Critical analytical ability to manage and monitor operational KPIs
Experience working with cross-functional teams
Proficiency with project management tools such as Workfront, Microsoft Project, or equivalent
Experience in product implementations.
Analytical and reporting tool experience preferred (Domo, SQL, Excel)
Strong written and verbal communication skills business to native level.

Benefits

Comp & perks

Competitive compensation
Schedule flexibility
Fitness clubs (you get paid to have fun and be active!)
Company parties and employee recognition programs
Wellness programs
Much, much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project deliveryproject budgetingforecastingperformance metricsoperational KPIsproduct implementationsanalytical skillsreporting skills

Soft Skills

customer focuscommunication skillscollaborationanalytical abilitystakeholder management