Magic, Inc

Engineer

• Complete onboarding and get familiar with our website stack and processes.
• Get to know the team.
• Begin making small improvements, fixes, and optimizations to existing pages.
• Own website performance and reliability metrics.
• Implement tracking improvements and analytics dashboards.
• Take ownership and lead technical web projects end-to-end.
• Become the go-to expert on website performance, Cloudflare, and front-end optimization.

Website Engineer

Customer Support

• Own a portfolio of client-assistant relationships
• Respond to client inquiries with urgency
• Run onboarding sessions for new clients and their assistants
• Conduct 30-day success check-ins and recurring follow-ups
• Lead win-back conversations when clients signal intent to churn
• Gather and relay client feedback to identify opportunities for service improvements

Support Specialist

Recruitment

• Screening & Interview: Reviews resumes and chooses the ones that closely match the available job descriptions and qualifications
• Screening & Interview: Schedules and conducts interviews with potential assistants according to client qualifications
• Screening & Interview: Conducts Mock Calls and Script Readings with assistants, depending on the client's needs
• Endorsement & Coaching: Facilitates the endorsement of candidates for specialized or hard-to-fill roles, ensuring all recruitment and selection procedures are carried out with consistency and compliance
• Endorsement & Coaching: Coaches applicants on areas of improvement and re-records mock calls and script readings, if necessary
• Support and Coordination: Assists with other recruiting processes from start to finish, while coordinating with other departments regarding any client needs that are not addressed by our current hiring funnels

Recruitment Specialist

Customer Success Manager

• Own and manage a portfolio of accounts, segmented by size, growth potential, and health status
• Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
• Track MRR retention and MRR growth across your book — you understand and can speak to the dollar value of every account
• Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization, and email engagement signals
• Navigate renewals 60–90 days before expiration, addressing concerns and negotiating terms proactively
• Identify clients with additional hiring needs, build data-driven ROI cases for expansion, and guide clients toward solutions they haven’t yet articulated
• Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value delivered: time saved, cost efficiencies, productivity gains
• Assess quality of client outreach — not just frequency, but whether your touchpoints are generating alignment, trust, and forward momentum

Project Manager

• Submit your application with detailed information about your expertise
• Complete our skills assessment and technical evaluation
• Join our talent pool if qualified
• Get matched with relevant client projects based on your skills and availability
• Accept projects that interest you and match your schedule

Project Manager – Freelance

Bookkeeper

Virtual Bookkeeper – Freelance

Social Media Manager

• Work with diverse clients across multiple industries
• Leverage your specific expertise in a flexible work arrangement
• Join our talent pool if qualified
• Get matched with relevant client projects based on your skills and availability
• Accept projects that interest you and fit your schedule

Social Media Manager – Freelance

Digital Marketing

• Join our talent pool if qualified
• Get matched with relevant client projects based on your skills and availability
• Accept projects that interest you and match your schedule

Digital Marketing Specialist – Freelance

Sales Development Rep

• Submit your application with detailed information about your expertise
• Complete our skills assessment and technical evaluation
• Join our talent pool if you are qualified
• Get matched with relevant client projects based on your skills and availability
• Accept projects that interest you and match your schedule

Sales Development Representative, Freelance

Chief of Staff

• Own and optimize the calendar; protect deep work time; resolve conflicts and last‑minute changes
• Triage inbox; flag urgent items; draft responses; manage stakeholder expectations and SLAs
• Ensure on-time meeting starts; anticipate logistics; proactively check executive status and readiness
• Own task boards and project trackers; maintain clear priorities and deadlines
• Prepare agendas, docs, and resources for upcoming decisions; ensure follow-ups are completed
• Drive cross-departmental coordination; “firefight” blockers on behalf of the executive
• Draft/polish decks, memos, SOPs, customer letters, and internal updates
• Create concise summary reports and executive briefs from complex inputs
• Maintain a consistently high standard of clarity, tone, and brand alignment
• Schedule with partners; prepare materials; support contracts and onboarding
• Maintain relationship maps and key contact cadences for the executive
• Track deliverables and ensure external commitments are met on time
• Pull light reports; summarize key data points for quick executive decisions
• Capture live meeting notes; track action items; circulate clear summaries
• Handle occasional personal admin tasks that enable executive focus

Chief of Staff, Executive Assistant

Support Engineer

• Respond to customer inquiries through live chat with professionalism and speed
• Provide technical troubleshooting for product features, integrations, and platform functionality
• Handle phone and email support requests when needed to ensure comprehensive coverage
• Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivity
• Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features
• Ensure timely and accurate resolutions while maintaining attention to detail in all interactions
• Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems
• Document recurring issues and system bugs, escalating them to appropriate internal teams
• Review and update customer information with strong attention to detail
• Adjust communication style based on customer needs—from patient and educational for new hosts to efficient and technical for experienced property managers
• Maintain a professional yet personable tone across all customer touchpoints
• Collaborate proactively with team members to resolve complex customer concerns efficiently
• Follow internal support procedures and quality guidelines to deliver consistent service
• Meet or exceed quality standards set by both internal teams and client assessments
• Demonstrate adaptability and willingness to learn new tools, processes, and product updates

Technical Support Specialist

• Respond to customer inquiries through live chat with professionalism and speed
• Provide technical troubleshooting for product features, integrations, and platform functionality
• Handle phone and email support requests when needed to ensure comprehensive coverage
• Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivity
• Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features
• Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems
• Document recurring issues and system bugs, escalating them to appropriate internal teams
• Adjust communication style based on customer needs—from patient and educational for new hosts to efficient and technical for experienced property managers
• Maintain a professional yet personable tone across all customer touchpoints
• Follow internal support procedures and quality guidelines to deliver consistent service
• Meet or exceed quality standards set by internal teams and client assessments

Business Development Rep

• Own the full sales cycle from inbound discovery to follow-up, closing, and successful onboarding
• Run 15+ discovery calls per week with C-level and Director-level prospects; uncover pain, establish urgency, and align the right product
• Know when to position which Magic product by becoming a true product expert and match offerings to prospect needs with precision
• Treat every lead like a win waiting to happen by working “not now” leads with discipline and creativity until the timing is right
• Collaborate with Sales, Support, and Ops Teams to ensure clients start strong and are set up for long-term success
• Continuously learn and improve, seeking feedback, applying it fast, and treating personal growth like part of the job

Business Development Manager – Global

• Own the full sales cycle from inbound discovery to follow-up, closing, and successful onboarding, ensuring a smooth transition for new clients and hitting quota monthly
• Run 15+ discovery calls per week with C-level and Director-level prospects; uncover pain, establish urgency, and align the right product
• Know when to position which Magic product by becoming a true product expert and match offerings to prospect needs with precision
• Treat every lead like a win waiting to happen by working “not now” leads with discipline and creativity until the timing is right
• Work every deal to completion and don’t let momentum die; follow up persistently, update next steps, and never lose track of potential
• Own your pipeline like a pro while keeping HubSpot clean, prioritize outreach, and maintain deal velocity at all times
• Collaborate with Sales, Support, and Ops Teams to ensure clients start strong and are set up for long-term success
• Share what’s working and learn what’s not bringing a growth mindset to every deal, and adapt quickly when SOPs, experiments, or strategies evolve
• Continuously learn and improve, seeking feedback, applying it fast, and treating personal growth like part of the job
• Stay consistent, stay hungry while showing up with energy, drive, and the mindset that every day is an opportunity to win

• Own the full sales cycle from inbound discovery to follow-up, closing, and successful onboarding
• Run 15+ discovery calls per week with C-level and Director-level prospects
• Know when to position which Magic product by becoming a true product expert
• Treat every lead like a win waiting to happen by following up persistently
• Collaborate with Sales, Support, and Ops Teams to ensure clients start strong
• Continuously learn and improve, seeking feedback, and adapting quickly