Customer Success Manager

Magic, Inc

Customer Success Manager managing client accounts for a remote outsourcing platform. Proactively identifying opportunities for revenue retention and growth in a B2B environment.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱60,000 - ₱80,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive account management, focusing on revenue retention and expansion through data-driven strategies and client engagement. Proven ability to navigate renewals, facilitate QBRs, and communicate effectively with US-based executives.

Highest-signal resume keywords

Customer Success ManagementRevenue RetentionAccount ExpansionClient EngagementQBR Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementChurn Signal IdentificationData-Driven PresentationsMRR TrackingRenewal Negotiation

Soft Skills

Proactive CommunicationRelationship BuildingTrust DevelopmentProblem Solving

Industry Keywords

B2B EnvironmentUS Market ExperienceClient OwnershipPost-Sale Journey Management

About the role

Key responsibilities & impact

Own and manage a portfolio of accounts, segmented by size, growth potential, and health status
Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
Track MRR retention and MRR growth across your book — you understand and can speak to the dollar value of every account
Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization, and email engagement signals
Navigate renewals 60–90 days before expiration, addressing concerns and negotiating terms proactively
Identify clients with additional hiring needs, build data-driven ROI cases for expansion, and guide clients toward solutions they haven’t yet articulated
Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value delivered: time saved, cost efficiencies, productivity gains
Assess quality of client outreach — not just frequency, but whether your touchpoints are generating alignment, trust, and forward momentum

Requirements

What you’ll need

3–5 years of customer success, account management, or client-facing experience in a B2B environment — with recent, hands-on client ownership (not team oversight)
Direct and personal responsibility for revenue retention and expansion targets — you can name the accounts, describe the interventions, and state the outcomes with specific numbers
Demonstrated proactive account management: you have examples of reaching out to clients before problems surfaced, not just after
Experience spotting and acting on early churn signals — engagement drops, communication shifts, usage patterns — and executing save plans independently
At least one expansion example where you identified the opportunity, built the case, managed client resistance, and closed the growth, not where the client came to you asking to grow
Experience managing the full post-sale journey: onboarding, health monitoring, QBRs, renewal negotiation
US market client experience — proven track record working directly with US-based business owners, founders, or executives
Strong English proficiency for daily executive-level conversations, written communication, and QBR presentations with US C-level clients
Stable and recent tenure — we value candidates with meaningful commitment within roles, not a pattern of short stints.

Benefits

Comp & perks

Salary | ₱60,000 – ₱80,000 gross monthly
Employment Type | Permanent – Full Time
Workplace Type | Fully Remote
Reporting To | Sr. CSM /Director of Customer Success