Magic, Inc

Account Executive

• Own the full sales cycle — from inbound discovery call through close and client onboarding handoff
• Uncover pain, establish urgency, and match the right Magic product to each prospect's specific needs
• Manage a high-volume pipeline with discipline
• Collaborate with Support and Ops to ensure clients start strong and stay happy
• Share deal insights with the team; apply feedback fast and adapt when strategies evolve
• Treat personal growth as part of the job — seek coaching, apply it, and continuously improve your close rate

Account Executive – Global

Frontend Engineer

• Build new websites on WordPress from initial concept through launch
• Set up and configure e-commerce functionality (e.g., WooCommerce) for client-facing sites
• Develop internal tools/web pages to support staff and operational workflows
• Perform regular updates to existing WordPress sites (plugins, themes, core software)
• Troubleshoot and resolve site bugs, downtime, or performance issues
• Manage hosting-related tasks within SiteGround
• Maintain and update e-commerce site features, product pages, and checkout flows
• Monitor e-commerce functionality to ensure a smooth user experience
• Support any integrations tied to online transactions
• Maintain HubSpot integrations connected to the website (forms, tracking, workflows)
• Collaborate with Google Workspace tools for documentation and team coordination
• Ensure consistency and functionality across all connected platforms
• Provide light design support for web pages using existing brand assets
• Incorporate AI-generated and Canva-created content into site pages
• Ensure visual consistency across new and existing pages

Web Developer

Account Manager

• As a Strategic Account Manager at Magic, you will own a portfolio of 10–15 VIP US accounts
• Your mandate is not account maintenance but account growth
• Build the kind of trust that turns a single contract into a long-term partnership
• Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
• Monitor leading indicators of account health
• Navigate renewals 60–90 days before expiration
• Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value

Strategic Account Manager – Global

• Own 10–15 VIP client accounts end to end — onboarding, health monitoring, expansion, renewal
• Monitor account health signals proactively
• Identify and close expansion opportunities
• Deliver QBRs to US founders and C-suite
• Maintain 99%+ GRR and drive 102%+ NRR
• Partner with Account Leads and Success Coaches
• Work with Recruitment Operations when clients need additional or replacement talent

Growth Account Manager

• Own and manage a portfolio of accounts, segmented by size, growth potential, and health status
• Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
• Track MRR retention and MRR growth across your book — you understand and can speak to the dollar value of every account
• Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization, and email engagement signals
• Navigate renewals 60–90 days before expiration, addressing concerns and negotiating terms proactively
• Identify clients with additional hiring needs, build data-driven ROI cases for expansion, and guide clients toward solutions they haven’t yet articulated
• Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value delivered: time saved, cost efficiencies, productivity gains
• Build and maintain your own account health trackers and dashboards — do not rely solely on what the company provides
• Analyze customer usage data, engagement metrics, and behavioral patterns to predict churn risk and expansion potential
• Prepare monthly reports on portfolio health, retention metrics, expansion pipeline, and churn analysis

Client Partnership Manager – Global

General

• Hold a portfolio of client-assistant pairings
• Treat every inbound inquiry with urgency
• Run onboarding for new clients and assistants
• Own 30-day success check-ins and ongoing follow-ups
• Take the lead on win-back conversations
• Collect and pass along client feedback

Client Relations Specialist

Digital Marketing

• Create social graphics, banners, email visuals, ad creatives, and campaign elements in Figma
• Adapt and resize assets for various platforms while maintaining brand consistency
• Prepare export-ready files and organize assets for easy team access
• Produce post graphics, captions, and short-form copy aligned with campaign goals
• Build and format email assets (graphics, promotional content, basic layout support)
• Schedule or hand off assets with clear specs for publishing
• Design basic static and simple animated ad creatives for promotions, launches, and awareness campaigns
• Iterate concepts based on performance data and feedback
• Ensure assets meet platform requirements and are optimized for engagement and CTR
• Draft, edit, or refine copy for ads, social posts, emails, landing pages, and short articles/blogs
• Repurpose existing product content into digestible social posts and campaign materials
• Proof for spelling, grammar, and formatting to uphold quality standards
• Work closely with the Marketing Manager to translate briefs into final deliverables
• Maintain strict brand consistency across visuals and messaging
• Manage multiple requests, track deadlines, and communicate status proactively

Digital Marketing Assistant, Content & Design – Figma

• Create social graphics, banners, email visuals, ad creatives, and campaign elements in Figma.
• Adapt and resize assets for various platforms while maintaining brand consistency.
• Prepare export-ready files and organize assets for easy team access.
• Produce post graphics, captions, and short-form copy aligned with campaign goals.
• Build and format email assets (graphics, promotional content, basic layout support).
• Schedule or hand off assets with clear specs for publishing.
• Design basic static and simple animated ad creatives for promotions, launches, and awareness campaigns.
• Iterate concepts based on performance data and feedback.
• Ensure assets meet platform requirements and are optimized for engagement and CTR.
• Draft, edit, or refine copy for ads, social posts, emails, landing pages, and short articles/blogs.
• Repurpose existing product content into digestible social posts and campaign materials.
• Proof for spelling, grammar, and formatting to uphold quality standards.
• Work closely with the Marketing Manager to translate briefs into final deliverables.
• Maintain strict brand consistency across visuals and messaging.
• Manage multiple requests, track deadlines, and communicate status proactively.

Digital Marketing Assistant – Content, Design, Figma

Accounts Receivable

• Prepare and send accurate invoices and monthly billing statements.
• Post cash receipts, record customer payments in Sage 100, and code credit card statements when needed.
• Maintain aging schedules, reconcile revenue and customer accounts, and keep AR records up to date.
• Monitor overdue balances and execute professional, timely follow-ups via email and phone.
• Research and resolve disputes, short-pays, and invoice discrepancies with support from the Collections Manager and internal teams.
• Communicate clearly and professionally with customers regarding balances, payments, and billing questions.
• Produce AR and customer account reports, including aging, unapplied cash, and reconciliation summaries.
• Maintain accurate customer master data (names, addresses, mergers, mailing attention changes).
• Ensure documentation and records are audit-ready and aligned with internal controls.
• Manage executive calendars, schedule meetings, coordinate travel, and organize inboxes.
• Prepare correspondence, reports, presentations, agendas, take meeting minutes, and follow up on action items.
• Handle sensitive financial and executive information with discretion and confidentiality.
• Partner with internal teams and the Collections Manager to streamline AR workflows in Sage 100.
• Identify gaps in billing, payment posting, and collections processes and propose improvements.
• Contribute to SOP updates and help maintain consistent service levels.

Accounts Receivable Specialist, Sage 100 – Freelance

Accounting Manager

• Diagnose and correct historical journal entries from 2021 to present
• Reconcile balance sheet accounts and supporting subledgers
• Perform and document bank reconciliations across entities
• Prepare accurate, supportable financials for U.S. tax filings
• Validate revenue recognition flows and correct mapping as needed
• Ensure proper classification for inventory movement and impairment
• Maintain chart of accounts hygiene and transaction mapping
• Enter, adjust, and reclass transactions to align with GAAP
• Standardize workflows and documentation for a multi-entity environment
• Conduct historical entry reviews and variance analysis
• Create clear audit trails, schedules, and reconciliations
• Flag risks, data gaps, and propose remediation steps
• Work closely with the client’s finance lead for priorities and reviews
• Communicate findings, decisions, and changes with concise documentation
• Follow defined workflows from onboarding and continuously improve them

General Ledger Accounting Specialist

• Diagnose and correct historical journal entries from 2021 to present
• Reconcile balance sheet accounts and supporting subledgers
• Perform and document bank reconciliations across entities
• Prepare accurate, supportable financials for U.S. tax filings
• Validate revenue recognition flows and correct mapping as needed
• Ensure proper classification for inventory movement and impairment
• Maintain chart of accounts hygiene and transaction mapping
• Enter, adjust, and reclass transactions to align with GAAP
• Standardize workflows and documentation for a multi-entity environment
• Conduct historical entry reviews and variance analysis
• Create clear audit trails, schedules, and reconciliations
• Flag risks, data gaps, and propose remediation steps
• Work closely with the client’s finance lead for priorities and reviews
• Communicate findings, decisions, and changes with concise documentation

Customer Support

• Lead the end-to-end migration of data from Freshsales/Desk into HubSpot
• Configure and set up HubSpot Sales and Service tools to match the client's workflows
• Troubleshoot migration issues and ensure a smooth, low-disruption transition
• Manage day-to-day CRM upkeep, data entry, and account maintenance in HubSpot
• Build and manage sales and marketing sequences, including email templates and follow-ups
• Support onboarding and training for accounts moving through the sales pipeline
• Produce recurring sales operations reporting
• Provide front-line customer support and troubleshooting once ramped up on the client's platform
• Handle light content writing for customer-facing communications
• Build toward a broader customer success role as familiarity with the platform grows
• Deliver onboarding and light training to the client's internal team on new HubSpot workflows
• Act as the internal point of reference for HubSpot best practices, reducing reliance on the founder
• Maintain proactive, consistent communication with the client on progress, blockers, and priorities
• Ensure reliable attendance and follow-through on committed tasks and deadlines

Magic, Inc

Account Executive – Global

Web Developer

Web Developer

Strategic Account Manager – Global

Growth Account Manager

Client Partnership Manager – Global

Client Relations Specialist

Digital Marketing Assistant, Content & Design – Figma

Digital Marketing Assistant – Content, Design, Figma

Accounts Receivable Specialist, Sage 100 – Freelance

Accounts Receivable Specialist, Sage 100 – Freelance

General Ledger Accounting Specialist

General Ledger Accounting Specialist

HubSpot CRM, Sales Support Specialist

HubSpot CRM, Sales Support Specialist